Westerly Exeter Star Rating
Sales
29 comments from 78 reviews
Service
62 comments from 188 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Take all the worry away, the service is second to none"
"I have always been happy with the service i have received at Westerley."
"pleasant helpful staff. My only gripe is being charged 15 for a loan car"
"I was told what service I would be having and why. Invited to look at computer screen to see all the information."
"I felt the service representative was patronising."
"Excellent service. Very professional reception service fast and efficient"
"The service desk in Exeter is first class namely James Roberts."
"Dropped off .5 points as complimentary wash not as good as usual."
"Work identified on first visit for wheel tyre change, parts ordered and work completed on second visit"
"Always very good."
"I dropped in on the off chance that someone might be able to assist, despite having little knowledge of cars the gentleman that dealt with my enquiry was incredibly helpful and did not make me feel silly at all, which was greatly appreciated."
"I was told the sump gasket was seeping. I could have been contacted about this."
"The reception service staff Exeter are excellent"
"They're very very good."
"They were very helpful and accomodating and went the extra mile."
"Had to return to get to the service book stamped,"
"But not with BMW AS HAD TO WAIT SEVERAL DAYS FOR A NEW TYRE WHICH WAS NOT IN STOCK AND GARAGE HAD TO LOCATE ONE"
"Very friendly and obliging. Very helpful given all the faults with the car. Probably embarrased."
"It was very good. They were very efficient. They were very friendly. they met expectations"
"Extremely helpful and delightful to deal with."
"It was excellent. It always is."
"All round good service"
"goo d service on the day"
"Flat tyre was changed immediately staff really helpful."
"Sean looked after me."
"My vehicle hadnt been valleted after the work, outside of my vehicle had lumps of dirt on it."
"I am always happy with the service."
"I was told by the dealership after my incident that i should not use my stop start facility when the battery was low,which it was,i should have been told this when i purchased the vehicle."
"Inital call went to voicemeil, left a message but no response had to call again."
"Salesman was misleading but the service staff are nice and the showroom looks great."
"Excellent as always"
"Very polite, informative and friendly"
"The guys on service were all what seemed to be doin four jobs at once instead of being focused on customers"
"I was able to get to important meeting on time due to excellent service to replace a punctured wheel and without any prior notice being given by me ."
"They were brillaint throughout the coffee was brilliant."
"They were very helpful"
"they did everything that i asked it was ready on time. very polite"
"Interior lacked attention in valet, half sucked boiled sweet in glove box, marks on silver trim, Christmas tree pine needles still in boot"
"Suspect that the faulty part was not faulty"
"Excellent service. They bent over backwards to help me repair my car."
"Customer is very happy with the service they received at the dealership."
"Helpful and courteous receptionists from the moment I arrived, very pleased."
"MOT carried out very proffessionally"
"I have been dealing with the dealership for over a year now i have always found them to be very freindly and very smooth."
"It's was fine, efficient, courteous and I'm sure they did a good job, however the experience was spoilt by being charged 3 for washer fluid when I had made a point of filling it to the brim on the morning of the service."
"Always very helpful and curtious."
"no problems at all"
"Everything went fantastic."
"Valeting not very good"
"Keith Condor is always very very good when I visit he rarely has anything to do with the reason for the visit Excellent service."
"See previous comments"
"very good."
"They did what I expected helpfully I would have preferred it if the cost had been fixed at the time of purchase see previous comment as it is not a cheap experience and fraught with worry about what might be."
"Entirely satisfied"
"Was told waiting time for service was 1 1 2 hours, had to wait 3 hours, no apology, no car wash, totally unacceptable"
"My reported defect was dealt with immediately and took about an hour to identify and rectify"
"A friendly, helpfull dealership who kept me informed of progress."
"I was told that if i brought car in at 9:15 i would have car back at 12:00 but when i arrived i was told car wouldnt be ready untill 1:30"
"I had a problem with my reversing light after collecting my BMW."
"Excellent service all round, from the chap who I telephoned to bok the service initially, to the extremely effusive, helpful gent who greeted and served me at the start and finish of the service"
"They try their best but the rear screen heater wasn't working when I took it in and it still isn't."
"Westerly always give first class service. The staff in all areas are always personal, friendly and efficient. I would unreservedly recommend them."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Brilliant"
"Oli Follows is a first class salesman and what a nice chap. thank you Oli"
"i am very happy with Westerlys"
"once again we are very pleased"
"Cannot fault this dealership, from start to finish it was extremely professional."
"Westerly has an excellent customer centered approach."
"Completely Satisfied apart from my remark regarding BMW Assist which was no reflection on the dealer"
"Your sales person, Matt Harry, always answered my questions courteously, quickly and with good humour. Please pass on my regards to him and let his line manager know he is very good."
"Nothing was too much trouble. Friendly and easy to talk to."
"The chap Matthew was very efficient and helpful."
"They were friendly treated you with respect and nothing too much trouble."
"Keeping the dealership open after hours so I could pick up the car was fantastic."
"The assistance I received from Austin Cowell at Westerly BMW was professional and friendly. He worked very hard to ensure that my car was delivered before his holiday which was much appreciated."
"Excellent treatment from salesman"
"Excellent Sales Executive"
"Westerley have always been brilliant, which explains why we'll be back for car number 10"
"Very pleased with the service"
"It was good to deal with the same person Olly from start to finish. He listened to what I required and made sure I was happy with the purchase arrangements in every respect. personal service"
"To visit Westerley in Exeter is always a pleasure other than the customer parking. Staff are always courtious and polite and the coffee is superb"
"Very thorough with excellent advice and attention to detail."
"It took BMW AG 8 months to deliver from Spartanburg.BMW could make experience better by enabling user tracking of mfng datea and shipping via WWL. Also, UK should get a production video avaiable to US buyers This is a BMWAG issue not dealer issue"
"Westerly Exeter were excellent, nothing was too much trouble and we always felt we were a valued customer."
"Slight delay at handover for car to be fuelled. Otherwise very good"
"Staff at Westerly very helpful and informative. Didn't feel pressurised to buy."
"Austin was excellent in all aspects of the purchase process."
"Excellent attention at all times. Sales Executive, Matthew Harry excellent."
"I COULD NOT OF ASKED FOR MORE."
"A very rewarding and satisfying experience. The motability specialist was excellent, made the purchase simple and pleasant"
"Thanks to Andy and Gary, very helpful, friendly and efficient"