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ABOUT WESTERLY EXETER.

Find out more about what we do and our team.

Meet the team

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Simon Emery

Head of Business

Jack Hodge

Retail manager

Karl Mariner

Retail Manager

Austin Cowell

Sales Executive

Peter Phipps

Sales Executive

Aaron Chapple

Sales Executive

Will Whales

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Clean and tidy work with no issues.

Service

Wanted to charge £860 to replace all brake discs and pads amongst other charges to pass MOT. Queried how a) all needed replacement at same time and b) why car sensors didn't alert. Local garage dismissed these and passed with just a few failures

Service

The fault which was "repaired" reoccurred immediately and therefore the car is having to go back in

Service

Cannot fault the support and contact from Westerly Exeter .

Service

The excellent level of customer service accommodating my needs for a regular service visit and a quality recall. We were offered free coffees, complimentary car wash and bus tickets into the local city,

Service

Very pleased

Service

Unfortunately my exhaust rattle is still there

Service

Excellent attention to detail.

Service

Service staff were pleasant and helpful. Wash and vac service was well done.

Service

because although I had booked in for a winter check the computer revealed I was due for a service and this was very efficiently organised. I also appreciated the video afterwards showing some of the work on my car.

Service

Video from the service team. Park & ride tickets vital for getting into work. Car wash very thorough!! Only reason it wasn't a 5 is there was only 1 staff member on the desks when I arrived so a bit of a wait when I needed to dash off to work.

Service

Loose intake box and missing tow eye

Service

This is a recognised BMW problem. I would have expected my local BMW franchise to be more responsive or at least to represent the problem to BMW UK.

Service

A reliable, efficient and friendly dealership that provided me with an excellent service experience.

Service

fast responding, fair attitude, no delay

Service

Best sales persons.

Service

All work requested was swiftly done and car returned

Service

We were dealt with very well. Everything was explained to us when we took the car in and on collection. Having the video sent to us afterwards was excellent.

Service

Dealt with quite quickly

Service

MOT carried out quickly with all the relevant paperwork at a very competitive price. Complimentary wash and vac as well!!

Service

Always have a good experience when there

Service

Feedback via the small video was very good.

Service

Fair pricing, quick work and friendly service as a customer. It felt personal.

Service

The staff are knowledgeable, kind and helpful

Service

All the details and issue explained really well and with clarity.

Service

Everything done but for a small job it took an inordinate amount of time so never got the car cleaned as I could wait no longer

Service

Good service at good price but I didn't notice that A/C was left at 28C so soon my nuts were roasting early for Christmas :-}

Service

Nothing too much trouble

Service

Painless short notice full service booked in and hire car supplied; no fuss. Great video showing oil being changed and rational for pass of tyres and suspension. Team were happy to look at and advise on minor lock fault for free during service thanks

Service

The service went smoothly as I expected it to.

Service

I was booked in efficiently but with zero engagement. When collecting the car the price quoted had risen from £500 to £635. On trying to understand why I was basically shouted at. Pretty unbelievable and unnecessary. I won't be returning as a result.

Service

I have an 8 month old X2 which I had purchased new and which had developed a small problem. The lady I tried to arrange a date with and travel arrangements for from Sidmouth was not very helpful. The actual work carried and service was great.

Service

Completed job quickly and gave it a good valeting as well

Service

Good service

Service

100% happy with the service i received. Very helpful staff.

Service

Insufficient characters to be able to explain why I gave 4 and not 5/to explain what I was not happy with.

Service

Staff are always very helpful

Service

You offer a very high standard of service but your prices (over £800 this time) are quite crippling. Lying in a darkened room now with cold towels over my bank account, hoping that it will recover. You really do challenge our loyalty to the brand.

Service

Good service apart from replaced the wrong part.

Service

Would have been full five stars, but asked whether I would like car valeting to which I said yes, but this didn't happen!

Service

Friendly attentive service kept informed of progress and work completed ahead of time

Service

all brilliant, but tyre pressures not checked?

Service

The Service Reception was courteous and professional making it a problem free visit

Service

Very helpful

Service

the cost is in my opinion excessive. £500 for basically oil and filter changes!

Service

For the reasons above. Friendly, helpful, I treated in the car and polite.

Service

Totally efficient experience thanks to Martyn Sheperd, from booking vehicle in to collection and return of the car, kept up to date, such simple touches that makes all the difference to me as a customer. Thank you Westerly Exeter renewed my faith

Service

All went to plan - no problems

Service

Excellent service, even the time on the clock was corrected

Service

excellent service

Service

My car was due to be checked from a 2nd recalI choose to have a park and ride pass as it was a 3 week wait to have a courtesy car. When asked if car was to be cleaned I said yes ,,, unfortunately when I collected my car no cleaning was done.

Service

Work was on time and done well and

Service

Easy to book and given the day and time we chose.

Service

Very helpful

Service

We were given a delivery date and updated weekly and nothing was too much trouble

Service

Overall. Good job.

Service

Friendly and helpful reception staff I can't judge on anything done under the bonnet but the car clean was only average and the Adblu was left empty but maybe that's not meant to be filled as part of the service

Service

After the last recall I was told they would valet the car which they didn't..

Service

Work carried out to timescale required by me to collect car. Bus tickets into Exeter supplied. Car washed and valeted before return.

Service

My problem was dealt with quickly and efficiently

Service

A very helpful sales person who took on board my situation and did his best to help me.

Service

They collected the car serviced it cleaned it and returned it back to us

Service

It's all in my complain sent to Andrew Hay-Barry

Service

Excellent service and all completed to my total satisfaction in the proposed time.

Service

Friendly, informative staff. Explained what was required clearly. Efficient

Service

Friendly reception and prompt service. Clear update on progress.

Service

High standards

Service

There was more of an issue with my car than originally thought and the car had to be kept for several days. I was kept informed of all developments and a replacement car was found for me.

Service

Not made clear why I

Service

When I left the car with Westerly that morning we agreed that it would be ready for me to collect at 2.30pm. I was there at 2pm and waited until after 3pm before the car was available. I had to forgo the free wash, but the coffee was good.

Service

If a complimentary clean is offered it should be done well, my alloy wheels showed signs of dirt that certainly would not have made it into your showroom. It was raining when I picked up the car so did not bother to go back and report.

Service

Easy booking, excellent video communication and commentary, ready on time.

Service

see above

Service

The experience would have been 5 Star however my car required AdBlue (Warning light on) and there was none available to top-up. A simple thing but not what I expected.

Service

The vehicle we were told would be cleaned after the service but was returned untouched

Service

Thanks for video of end of warranty check-up. Tyre treads were checked; had the tyre walls been inspected the missing valve cap would have been noticed - something I had intended to mention.

Service

The staff are always friendly and helpful

Service

Good communications from staff and work completed to our requirements.

Service

Friendly staff with first class communication of updates on car service.

Service

Car finished on time

Service

Pleasant and knowledgeable staff

Service

No waiting always feel that customer comes first

Service

You never let me down

Service

Resolution required 3 visits: 1. To view the problem and create spares list, 2. to carry out the work, 3. to address the fact that they couldn't do it at the 1st attempt as they didn't have the right spares! No offer to reimburse my wasted fuel costs

Service

Very satisfied

Service

Work carried out and car returned on time. Also valeted.

Service

As above

Service

Natalie on the service desk is excellent

Service

Because every item completed to a good standard

Service

Did what was asked and gave helpful advice.

Service

Richard was very helpful in finding us a new car and communicated by email very well to ensure that we knew what was happening and when. He was very accommodating in terms of time for meeting him and understood the car and our needs very well.

Service

Quality and workmanship perfect

Service

Very polite and helpful staff from the first phone call to arrange a service

Service

Every time car sent back still faulty and there is never a report or any paperwork provide.

Service

Part unavailable which meant extra trip to bring car back for fitting.

Service

Great service from the moment I got out if the car to when I left. The original salesman remembered me and asked how I was getting on. The car was ready in time and spotless.

Service

as above comment

Service

Performed an MOT while I waited in warm and comfortable surroundings with Coffee, WiFi and BBC news channel. Also washed and hoovered the vehicle

Service

The car came in for a recall. Due to us noticing an exhaust smell this was dealt with promptly. It was noticed that the wiper blades needed replacing which we were happy to have done and also the rear brake pads.

Service

A very good team a Exeter

Service

It took THREE weeks to repair a puncture! Ok, I understand that every business has supply issues every so often, but to keep being told that it's normal to allow 10 working days for any repair, even a tyre....a joke!

Service

Service was great, they car was cleaned and hovered which I didn't expected

Service

Excellent service

Service

We were kept regularly updated and received an excellent service from Austin Cowell.

Sales

Very good service from salesman during sale and delivery

Sales

As usual everything was just as it should be. I dealt with Austin Cowell, who I always call when I'm looking to buy a new BMW and who I'd recommend to others.

Sales

Very pleasant. Good sales exec.

Sales

The Westerly BMW is an excellent representation of BMW in UK. The site is situated in a very convenient location. It is very modern. The staff are very friendly and welcoming.

Sales

no cause for complaint with staff or service. Was kept up to date with delivery dates etc.

Sales

Top drawer, always keen to match prices in the internet, the plus side for us staying local aswell

Sales

staff were friendly prompt to respond and listened to our requirements

Sales

Changed the date to help me due to an emergency

Sales

I was looked after by James Dixon at the Exeter branch he was very very helpful

Sales

Richard Perrett who sold me the car was great. His customer service was good and made me want to buy the car. He was accommodating and considerate.

Sales

As per the first answer. I've been buying cars from this dealership for 15 years and have always been very well looked after with great service.

Sales

The Sales Executive I dealt with was first class. His attention to understanding my needs and recommending the right car and the various service options was brilliant and I am absolutely delighted with the final result.Definitely will tell my friends

Sales

Kept informed of progress, delivered on the date,

Sales

James Dixon couldn't have done anything more to make our journey any smoother or enjoyable.

Sales

Our salesman had been off sick so came in on his day off. He made sure we were comfortable with everything.

Sales

Very polite staff very helpful salesman first class Peter Phiffs nothing to much trouble

Sales

Excellent service. Always felt comfortable with negotiations. Pity the same could not be said about my experience at Yeovil BMW. Exactly the opposite. Exeter BMW are what I have come to expect after many years with new vehicles. Excellent !!

Sales

Friendly, helpful service from the staff. The gentleman who sold us our car, Richard Perrett, was great with our kids as well as us!

Sales

Level of service matched with the expectation, given the image of the product being purchased.

Sales

No hassles at all went very smoothly

Sales

5 star treatment

Sales

Extremely helpful and informative salesman. Great car

Sales

Excellent knowledge, always available, polite and very helpful.

Sales

Will again.

Sales

I was given weekly updates as to how my car was progressing and when it would arrive. James Dixon could not have been more helpful in ensuring the purchase of my new car went as smoothly as possibly.