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ABOUT WESTERLY EXETER.

Find out more about what we do and our team.

Meet the team

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Richard Bishop

General Sales Manager

Andy Hosking

Used Car Manager

Jack Hodge

Retail manager

Karl Mariner

Sales Executive

Richard Perrett

Sales Executive

Austin Cowell

Sales Executive

James Dixon

Sales Executive

Peter Phipps

Sales Executive

Aaron Chapple

Sales Executive

Greg Waddington

Sales Executive

Will Whales

BMW Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As usual there are no complaints. Could not ask for anything more.

Service

Whilst I appreciate £20 for a new set of wiper blades and an "inside and out car clean" is good value the clean was terrible. Literally seemed like a bucket of water was tipped over the car and that was it.

Service

Friendly and Helpful Staff and nice dealership layout.

Service

Service done and fault sorted

Service

Dropped off car, picked up a few hours later all clean and hoovered too.

Service

Not sure windscreen was degreased as per schedule

Service

Fixed the car at short notice and despite being very busy.

Service

Nothing to complain about.

Service

Mark on the servicing desk was really helpful, made sure my breaks were ok and that the car was checked quickly to minimise any risk to me.

Service

No complaints

Service

The car was collected from my home, serviced and valeted without any fuss.

Service

Having been promised the car at 4.00pm, it was not ready until well after 5. When I arrived at 4.00 I was told that it was being washed (despite still being parked in the car park) and would be ready within 10 minutes. It took another hour!

Service

Richard was very helpful on reception with regular updates. I received a video of the work being carried out which was great.

Service

Good service.

Service

Helpful friendly staff

Service

The star reflects on the oil change which was a good job of fitting me in on the run up to Xmas

Service

All staff knowledgeable and polite.

Service

Good service but long wait for a slot

Service

Service completed as scheduled.

Service

The person I spoke to was efficient, helpful, & responded to everything I asked for.

Service

The service was polite and efficient. They did what they said they would do when they said they would. They could do with more parking though.

Service

Because I was completely satisfied

Service

Everything sorted out and the service is very friendly.

Service

Excellent service from booking the car initially to handing over on the day and receiving updates throughout that day and the following day

Service

Good service

Service

they do as they say

Service

The video via email was a great touch

Service

Everything was completed within the timescale given when booking, along with helpful text messages and reminders.

Service

Fairly satisfied because I went to have a headlamp bulb fitted and had a safety check as well

Service

I reported a fault with rain entering the rear passenger doors past the seals - some silicone was applied but it has not fixed the fault

Service

obvious

Service

Good communication, did what you said you would do and the car was left as promised and as it should have been.

Service

The car was washed and cleaned although it was an awful day weatherwise

Service

Took time to arrange date, vehicle not ready at expected time, had to have courtesy car overnight and return following day. Service department seems overloaded. Other BMW garages appear to be in similar state.

Service

Very satisfied, apart from telephone contact. Which was a bit hit and miss.

Service

Attentive service by the counter staff. Facility to converse with the technician.

Service

Very easy people to deal with and always make you feel welcome. I arrived at a busy time and whilst waiting in the line up to check in my car one of the girls in reception offered to get us all a coffee

Service

Service indicator for brake pads was manually reset back to 20,000 miles: not explained on collection. I believe we were "forgotten" while the vehicle was valeted; we waited over 90 mins in the customer lounge. Service record not updated

Service

A very good service centre, helpful staff. I always have confidence when my car is services there.

Service

Knowledge, curtesy and efficient.

Service

Every aspect was handled professionally.

Service

No problems and ready to pick up at agreed time

Service

The honesty of the company and the staff

Service

Again very happy. With the enrolment of the new video service and being constantly kept up to date with what's happening.

Service

They are probably better than the cars they sell.

Service

Again, top quality service, no complaints

Service

No problems and loan car was great

Service

Poor initial greeting,dismissive reaction & no apology when I queried 1 to 2 hour delay? This was my first BMW service and I had travelled 50 miles to Westerly Exeter rather than local Barnstaple BMW because of very poor reviews for Barnstaple branch

Service

As per above very friendly and professional service

Service

Prompt and got on with the job Supplied a paper copy of documents / receipt

Service

James Roberts - Westerly Service Department... Very helpful on the phone, all arrangements made & advice given - 1st class

Service

You broke and had to replace rear windscreen wiper necessitating a second visit

Service

This was the first time I received a video health check.

Service

Friendly and helpful from arrival to collection . Everything explained and made easy. Handing over your keys you know your car is in safe hands

Service

Service undertaken on-time and in a courteous manner

Service

great service

Service

As above

Service

Good service but at a price.

Service

No problems at all, query on cut in tyre wall noted and dealt with

Service

The new car washer was having a moment which meant my car was not washed. The team were very apologetic.

Service

Did all that was necessary to update my sat nav and fitted in an oil service to save me coming back another time.

Service

All staff associated with Car Servicing helpful and professional.

Service

As above

Service

Polite quick efficient service

Service

Car service & MOT has always been good.

Service

They seem to be very competent

Service

The car was not cleaned and hoovered as promised

Service

Very easy and very friendly staff

Service

good service work was required under warranty and i was given the option to have it done that day or bring car back.

Service

Excellent service carried out in the manner and time we were expecting. The car was also cleaned inside and out.

Service

Received prompt video of the health check showing each aspect that had been checked, was useful to keep track of what's required on the car. Work was carried out to a high standard

Service

As above

Service

I don't have any paperwork this time. Is that usual? The video is a neat addition.

Service

Just what was required

Service

Helpful and courteous service, car ready when required.

Service

Good contact (with David in Service) options well explained and car ready bang on time - with a free car wash! Thank you.

Service

The car was repaired on time and completely to my satisfaction

Service

Excellent service/attention

Service

All dealt with quickly and professionally

Service

All our requirements have been met

Service

after engine oil/filter change I found that on collection the vehicle had been givenan unbelievable valet service.....even though I did not request. Westerly alwaysgive first class service.

Service

Very good service, thank you.

Service

Excellent audio and video Vehicle Health Check

Service

The service advisor did a great job

Service

The service was incorrectly booked elsewhere, not at Exeter where I purchased the car and have had all services. Thus my car could not be finished until the end of the day which did not suit my plans and meant I had to pick it up the next day.

Service

Everyone couldn’t have been more helpful

Sales

Richard Perret was excellent in taking me through the sales experience

Sales

James Dixon was exetrememly helpful and knowledgeable throughout the whole process. We had a slight glitch with the car one day and James arranged for us to have the same model as ours for a courtesty car waiting for us when we were recovered.

Sales

Dealer salesman very good at locating a stock model that met my requirements for a speedy supply I required.

Sales

Being disabled, and having a large family I was lead to a car that meets both needs.

Sales

Brilliant sales assistant.

Sales

Made to feel very welcome and kept informed every step of the way

Sales

Enjoyable and exciting, everything picking up a new car should be

Sales

I was kept informed of the progress with my car as it was delivered to the branch. James took his time to talk through the car's features and we weren't made to feel rushed in any way. He has returned calls quickly and answered any questions.

Sales

Good courteous service, and general helpfulness.

Sales

I can't think of anything that I was not satisfied with.

Sales

Everything ran smoothly and I received regular updates on the progress of my car through from factory build right through its journey to the UK and final delivery and receipt

Sales

Austin kept us regularly informed and did a thorough handover

Sales

Excellence all round

Sales

James Dixon at Westerly was brilliant. I didn't feel that inwas being pressured. We did have a moment with the sales manager, but resolved it amicably.

Sales

We are 100% happy with the car

Sales

James Dixon, my sales representative, kept me informed regularly on the progress of my order. He was very thorough, and professional, every step of the way. On delivery, he went through everything step by step, making everything clear.

Sales

The Sales Person James Dixon was excellent and extremely helpful and would seek to see him again.