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As usual there are no complaints. Could not ask for anything more.
Whilst I appreciate £20 for a new set of wiper blades and an "inside and out car clean" is good value the clean was terrible. Literally seemed like a bucket of water was tipped over the car and that was it.
Friendly and Helpful Staff and nice dealership layout.
Service done and fault sorted
Dropped off car, picked up a few hours later all clean and hoovered too.
Not sure windscreen was degreased as per schedule
Fixed the car at short notice and despite being very busy.
Nothing to complain about.
Mark on the servicing desk was really helpful, made sure my breaks were ok and that the car was checked quickly to minimise any risk to me.
The car was collected from my home, serviced and valeted without any fuss.
Having been promised the car at 4.00pm, it was not ready until well after 5. When I arrived at 4.00 I was told that it was being washed (despite still being parked in the car park) and would be ready within 10 minutes. It took another hour!
Richard was very helpful on reception with regular updates. I received a video of the work being carried out which was great.
Helpful friendly staff
The star reflects on the oil change which was a good job of fitting me in on the run up to Xmas
All staff knowledgeable and polite.
Good service but long wait for a slot
Service completed as scheduled.
The person I spoke to was efficient, helpful, & responded to everything I asked for.
The service was polite and efficient. They did what they said they would do when they said they would. They could do with more parking though.
Because I was completely satisfied
Everything sorted out and the service is very friendly.
Excellent service from booking the car initially to handing over on the day and receiving updates throughout that day and the following day
they do as they say
The video via email was a great touch
Everything was completed within the timescale given when booking, along with helpful text messages and reminders.
Fairly satisfied because I went to have a headlamp bulb fitted and had a safety check as well
I reported a fault with rain entering the rear passenger doors past the seals - some silicone was applied but it has not fixed the fault
Good communication, did what you said you would do and the car was left as promised and as it should have been.
The car was washed and cleaned although it was an awful day weatherwise
Took time to arrange date, vehicle not ready at expected time, had to have courtesy car overnight and return following day. Service department seems overloaded. Other BMW garages appear to be in similar state.
Very satisfied, apart from telephone contact. Which was a bit hit and miss.
Attentive service by the counter staff. Facility to converse with the technician.
Very easy people to deal with and always make you feel welcome. I arrived at a busy time and whilst waiting in the line up to check in my car one of the girls in reception offered to get us all a coffee
Service indicator for brake pads was manually reset back to 20,000 miles: not explained on collection. I believe we were "forgotten" while the vehicle was valeted; we waited over 90 mins in the customer lounge. Service record not updated
A very good service centre, helpful staff. I always have confidence when my car is services there.
Knowledge, curtesy and efficient.
Every aspect was handled professionally.
No problems and ready to pick up at agreed time
The honesty of the company and the staff
Again very happy. With the enrolment of the new video service and being constantly kept up to date with what's happening.
They are probably better than the cars they sell.
Again, top quality service, no complaints
No problems and loan car was great
Poor initial greeting,dismissive reaction & no apology when I queried 1 to 2 hour delay? This was my first BMW service and I had travelled 50 miles to Westerly Exeter rather than local Barnstaple BMW because of very poor reviews for Barnstaple branch
As per above very friendly and professional service
Prompt and got on with the job Supplied a paper copy of documents / receipt
James Roberts - Westerly Service Department... Very helpful on the phone, all arrangements made & advice given - 1st class
You broke and had to replace rear windscreen wiper necessitating a second visit
This was the first time I received a video health check.
Friendly and helpful from arrival to collection . Everything explained and made easy. Handing over your keys you know your car is in safe hands
Service undertaken on-time and in a courteous manner
Good service but at a price.
No problems at all, query on cut in tyre wall noted and dealt with
The new car washer was having a moment which meant my car was not washed. The team were very apologetic.
Did all that was necessary to update my sat nav and fitted in an oil service to save me coming back another time.
All staff associated with Car Servicing helpful and professional.
Polite quick efficient service
Car service & MOT has always been good.
They seem to be very competent
The car was not cleaned and hoovered as promised
Very easy and very friendly staff
good service work was required under warranty and i was given the option to have it done that day or bring car back.
Excellent service carried out in the manner and time we were expecting. The car was also cleaned inside and out.
Received prompt video of the health check showing each aspect that had been checked, was useful to keep track of what's required on the car. Work was carried out to a high standard
I don't have any paperwork this time. Is that usual? The video is a neat addition.
Just what was required
Helpful and courteous service, car ready when required.
Good contact (with David in Service) options well explained and car ready bang on time - with a free car wash! Thank you.
The car was repaired on time and completely to my satisfaction
All dealt with quickly and professionally
All our requirements have been met
after engine oil/filter change I found that on collection the vehicle had been givenan unbelievable valet service.....even though I did not request. Westerly alwaysgive first class service.
Very good service, thank you.
Excellent audio and video Vehicle Health Check
The service advisor did a great job
The service was incorrectly booked elsewhere, not at Exeter where I purchased the car and have had all services. Thus my car could not be finished until the end of the day which did not suit my plans and meant I had to pick it up the next day.
Everyone couldnt have been more helpful
Richard Perret was excellent in taking me through the sales experience
James Dixon was exetrememly helpful and knowledgeable throughout the whole process. We had a slight glitch with the car one day and James arranged for us to have the same model as ours for a courtesty car waiting for us when we were recovered.
Dealer salesman very good at locating a stock model that met my requirements for a speedy supply I required.
Being disabled, and having a large family I was lead to a car that meets both needs.
Brilliant sales assistant.
Made to feel very welcome and kept informed every step of the way
Enjoyable and exciting, everything picking up a new car should be
I was kept informed of the progress with my car as it was delivered to the branch. James took his time to talk through the car's features and we weren't made to feel rushed in any way. He has returned calls quickly and answered any questions.
Good courteous service, and general helpfulness.
I can't think of anything that I was not satisfied with.
Everything ran smoothly and I received regular updates on the progress of my car through from factory build right through its journey to the UK and final delivery and receipt
Austin kept us regularly informed and did a thorough handover
Excellence all round
James Dixon at Westerly was brilliant. I didn't feel that inwas being pressured. We did have a moment with the sales manager, but resolved it amicably.
We are 100% happy with the car
James Dixon, my sales representative, kept me informed regularly on the progress of my order. He was very thorough, and professional, every step of the way. On delivery, he went through everything step by step, making everything clear.
The Sales Person James Dixon was excellent and extremely helpful and would seek to see him again.