Loading...

ABOUT WESTERLY EXETER.

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

Enjoy a complimentary day out at a National Trust place in our all-electric BMW i3.

Read

BMW X7 Launch Lunch and Luxury Drive Day at Bovey Castle

Read

Evening with Rob Baxter, Luke Pearce and Hospiscare.

Read

THE BMW 1 SERIES.

Read

Westerly offer a sneak preview at the BMW 8 Series and X5

Read

BMW Help: Recalls

Read

SERVICE YOU EXPECT AT A PRICE YOU WOULDN'T

Read

CLEAN DRIVING COSTS LESS THAN YOU THINK

Read

WE’VE LOWERED BRAKE SERVICING PRICES.

Read

Impress with the new BMW Shadow Edition

Read

TRAVEL DISRUPTION IN EXETER SATURDAY 23RD AND SUNDAY 26TH JUNE.

Read

A Weekend to Remember for Exeter

Read

Bank Holiday Opening Hours

Read

High Up on Haldon Hill with BMW i

Read

Congratulations Rob Baxter and the Exeter Chiefs

Read

Easter Opening Hours at Westerly BMW

Read

Westerly Exeter Launch new 5 Series

Read

BMW Innovation.

Read

Exeter Chief's Rob Baxter collects his new BMW

Read

Exeter Chiefs’ Rob Baxter puts Schools through their paces

Read

Westerly Supports Exeter School's Alumni Networking Event

Read

Exeter Chiefs Head Coach Rob Baxter Test Drives the BMW i8

Read

Exeter Chiefs see off Wasps 24 -3

Read

Is there a BMW SI package on your used BMW?

Read

Electric Week at Westerly Exeter BMW

Read

Westerly Exeter BMW Recruitment Evening 20th January

Read

Westerly BMW Exclusive 'Pre VED Levy Increase' Offer

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

What is BMW Connected Drive?

Read

What is a BMW Genius?

Read

BMW Summer Event

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Simon Emery

Head of Business

Richard Bishop

General Sales Manager

Andy Hosking

Used Car Manager

Jack Hodge

Retail manager

Karl Mariner

Retail Manager

Richard Perrett

Sales Executive

Austin Cowell

Sales Executive

James Dixon

Sales Executive

Peter Phipps

Sales Executive

Aaron Chapple

Sales Executive

Greg Waddington

Sales Executive

Will Whales

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The dealership has never failed to impress during the ten years I've been a BMW customer.

Service

Could not have been better

Service

Poor/lack of communication

Service

Recall completed as discussed with a loan car (not required) made available.

Service

Informative and efficient

Service

Nothing is to much trouble for them they look after myself and the cars very well

Service

On this occasion the service provided was fine - However on booking my service due to the product recall of my car the individual on the phone only told me half the information.

Service

As the car was recalled due to a fault by BMW I expected the

Service

Worked carried out well and even sent health video for my information

Service

all went as it should

Service

Mark kept me informed of the progress of my car which was really helpful

Service

Small confusion over contact 'phone number

Service

Excellent customer service from Mark Rattenbury and technician Jack. I can't thank them enough for sorting out my problem and for the help and advice I received.

Service

No problems - just a straight forward visit. The people at Westerly are very friendly and nothing is too much trouble.

Service

Westerly were very good but the fact remains that I wasted a day of my life having to bring my car in for a recall so BMW goes down a little in my estimation for building my ca4 with a fault.

Service

Nothing to fault

Service

This was a recall visit, which Westerly fitted in at very short notice, because we were driving abroad within the next few days. Everything completed and courtesy clean included.

Service

Sean is excellent looks after me very well he thinks of the best way to work out pricing the job and not going for the most expensive way He knows how much my car means to me

Service

Professional friendly polite efficient

Service

As above.

Service

Problem identified and resolved.

Service

This was a good experience.

Service

They were Great

Service

We always get good, professional but friendly service from everyone that we deal with at Westerly BMW in Exeter.

Service

Excellent service from arrival at the Service Reception , a technician was called to take a ride to experience the "rattle" in the drivers door, he immediately identified the problem, silicone on the high gloss trim, which was resolved immediately.

Service

Excellent service and attention

Service

Service experience not as good as on previous visits. Max was brilliant when I first started so am disappointed that he has gone.

Service

Showroom looked the part, all staff I interacted with were knowledgable, friendly and professional

Service

It is always small points that create dissatisfaction and in my case having had new pads back and front the technician then failed to screw the dust caps on fully. This resulted in all the caps flying off somewhere and I had to purchase a new set!!

Service

My car was returned to me spotlessly clean and on time

Service

They agreed to the date I requested and I very much appreciate the collect and return service. It provided a personal contact even though I never go to Westerly in Exeter. However they could not claim that gear shifts are now always smooth and easy.

Service

The lady I was dealing with was called Natalie and she was brilliant

Service

I was kept fully informed on the progress of my vehicle, which had failed its MOT

Service

Took longer than I ex

Service

Satisfied, although experience was with your third party body shop rather than with Westerly.

Service

Good service as always

Service

They repaired the car very quickly .

Service

Everything went well on the day.

Service

... continued from previous answer... and that there would be another weeks delay... finally I had my car back and the chap jokingly siad how glad I must be... well having had a spine shattering 1 series for three weeks guzzling fuel on me - yes!

Service

staff friendly efficient

Service

The fault that I asked BMW to fix was not fixed. I was told it might be due to worn brake pads, so I agreed to replacement brake pads, but the warning message still appears!

Service

estimated time to complete service spot on - no hanging around waiting for the car to be ready

Service

Booked for 2 days, offered courtesy car which I declined. Job completed in 4 hours on first morning!

Service

The help and advise, the flexibility on servicing, the video inspection of the servicing makes Westerly a place where you want to car your car.

Service

Courtesy car provided just as agreed and job finished 1 day early

Service

There was a difference in quote and actual peices

Service

Great contact

Service

Mark in the service dept could not have been more helpful

Service

They did a good job but such a new car shouldn't have needed any work.

Service

Booked a complementary valet clean and level check. No evidence of any levels being checked. Car was not very clean. Boot had not been vacuum cleaned at all.

Service

The staff are always very friendly and curtious, nothing ever a problem.

Service

perfect from start to finish. 24 hour turnaround from phoning to book the service.

Service

I was worried after an incident on the road, and the team at BMW reassured me by giving me a visual health check on my car. They spotted no issues, and even cleaned it while it was there!

Service

Professional and recognition of customers

Service

to receive an actual video from the mechanic who mot'd my car was extremely pleasing. I have never received this service before and felt it went beyond the normal customer service expected. Excellent

Service

Job done as requested

Service

After service car cleaned inside and out with follow up e.mail containing video of under body with reference to exhaust, suspension, tyres and brakes with report of wear and the various components.

Service

Work quickly done while I waited

Service

Everything went as planned issues dealt with quickly and to my satisfaction

Service

Efficient and professional service.

Service

Wash and vac not completed despite car being with service for 24hours.

Service

Car serviced whist l waited. Valeted as an added bonus.

Service

When I spoke to them regarding the checking of a further tyre on the car as it was losing air they said they had done a thorough check of all wheels but another tyre had a nail in it. They did not reset tyre pressures or check them either!

Service

Westerly had to order a new part so I did not have a car. But it was sorted quickly

Service

Very good thorough with every detail

Service

Because I was completely satisfied!

Service

The problem we had experienced was resolved quickly and the car returned clean and in line with our expectation on time. Very good.

Service

Friendly , knowledgeable and attentive staff. Very satisfied so far with the service I have received.

Service

Because I'm disabled they came and collected my car and then returned it after the service and they had also washed it for me

Service

Great place and people

Service

It would of been higher, but the free bus tickets in to town is no substitute for a free ride and collection by car, as happens at other BMW Service Centres.

Service

Could not have wished for better

Service

Very straight forward, explained everything that needed to happen to fix my car

Service

First rate customer service

Service

Unfortunately I cannot quite give the full score here. Firstly I would to thank Natalie for all her help and for the prompt offer of a loan car once mine could not be fixed on the day. Continued in section 4

Service

Not greeted for about 5 mins ,I felt I was not welcome ,also people were waiting to be served

Service

Usually give completely satisfied but when I collected my car the requested valet had not been done. A small matter. Overall service excellent.

Service

Because they did the job while I waited, it was done quite quickly. Very nice cup of coffee as well.

Service

It is always very straightforward and efficient. I never have a problem with the car and have confidence in the way the garage look after it.

Service

Authentic dealership!

Service

The team at Westerly were superb, keeping me updated on the progress of the repair. Mark Rattenbury was key to this, and should be rewarded for the level of customer service he provided.

Service

Cost of MOT was as quoted.

Service

because service arranged on 19/3/19 was not logged

Service

Apart from the online booking system failing, everything else was good.

Service

Very helpful and great service just a bit expensive

Service

What I needed doing was done, to time and no problems. Plus kept in touch so I was aware of timings etc.

Service

4 out of 5 .a specific request to see a component in working order was videoed but actual operation of the gas sensor being activated was not shown.

Service

Because everything was done quickly and had the car back the same day.

Service

All done satisfactorily in the timescale I set on the day. My only comment would be the long lead-time between booking the service and the actual service because I needed a loan car.

Service

All work done as promised in the time indicated.

Service

The car was not washed well.

Service

Received a warm welcome and very good service from Richard.

Service

Impressed by the engineers video, job well done.

Service

Works done in timescale outlined

Service

Communication whilst carrying out service and completing service was great

Service

See the above reasons.

Service

Dealt with Mr Wenham on both occasions and he was extremely knowledgeable and helpful

Service

The service was done well and the car was cleaned. We were given free bus tickets to get in to Exeter whilst the service was getting done.

Service

I have dealt with Westerly for over 15 years . The service staff generally know me by name and are always polite, knowledgeable , efficient and helpful. My courtesy car was brand new ; something which I did appreciate to be entrusted with.

Service

All checks were made and other queries I had were addressed

Service

Just have ! Quite happy!

Service

No trouble booking appointments informative friendly efficient service.

Service

Excellent service and quick

Service

Dealer Service - The experience from the initial handover, car required cleaning, sale man had very limited knowledge of the vehicle and subsequent services have left a lot to be desired. Lacking customer attention and care.

Service

Austin was a pleasure to deal with.

Sales

The sales agent, Richard Perrett really looked after me and made sue I completely understood the car before taking it away. He came on a test drive with me which really helped me feel at ease,

Sales

I was taken through the choice ,price , and availability of vehicles on the motability scheme in a relaxed unhurried manner ensuring I ordered the right vehicle for my purpose- especially as I needed an adaption fitted (a hoist in the boot )

Sales

Listened to my needs a very smooth transaction. Most of all personal service

Sales

I can't fault the service i received

Sales

It was done well

Sales

Too much pressure by sales to collect the purchase price before even a delivery date for the purchase. Owners handbook was not pointed out at handover and was told there was no handbook. I later found it in bottom of boot. I object to £60 admin fee.

Sales

very helpful staff and great service

Sales

After initially taking us a while to get onto the same wavelength, I felt the sales person was genuinely helpful throughout the test drive, decision making, ordering and delivery stages.

Sales

Couldn't have been simpler and great service

Sales

Austin listened to our needs and found the perfect car for us.

Sales

Great experience from the outset from the receptionist to Aaron during the test driving and then the sale by Andy to the handover form Richard. Follow up also very professional ??

Sales

It has been a pleasure doing business with Westerly Exeter

Sales

The answer speaks for itself, satisfaction.

Sales

My experience with BMW is always a pleasure. As stated nothing is too much trouble. Completely satisfied.