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I don't have any paperwork this time. Is that usual? The video is a neat addition.
Just what was required
after engine oil/filter change I found that on collection the vehicle had been givenan unbelievable valet service.....even though I did not request. Westerly alwaysgive first class service.
Good contact (with David in Service) options well explained and car ready bang on time - with a free car wash! Thank you.
The car was repaired on time and completely to my satisfaction
All dealt with quickly and professionally
All our requirements have been met
Helpful and courteous service, car ready when required.
Very good service, thank you.
The car wasn't cleaned at the end of the service which in my understanding is part of the offering
Excellent audio and video Vehicle Health Check
The service was incorrectly booked elsewhere, not at Exeter where I purchased the car and have had all services. Thus my car could not be finished until the end of the day which did not suit my plans and meant I had to pick it up the next day.
The service advisor did a great job
Nothing seems to be too much trouble.
Very quick service and I can go on the park and ride to Exeter
The job was done in the time they said. They keep you informed as to how things are going, making you feel as though you're valued.
Lot of waiting around and nothing to do and not enough seats
Service was carried out and no issues.
Friendly and helpful.
Kept me updated and completed quickly
Because I was completely satisfied!
All issues fixed and explained well
You were very accommodating
Helpful friendly advice
Despite several attempts it is still not 100% sorted.
Kept in formed
because I think Westerly are very professional and treat their customers well plus the fact that I received a personal video of aspects of the work carried out.
Everything went smoothly & timely. Traces of oil were found (on a drive shaft?) this was drawn to my attention & advised it was cleaned off & well keep an eye on it. I expected a follow-up with a proposed course of action/revisit, but nothing yet!
everything done that i asked for
Great but a bit expensive
Easy to understand pricing of service requirements. Ease of on line booking and helpful staff at both reception and service dept.
All matters meet.
Very friendly supportive service, courtesy car provided, problem fixed with no charges (recently purchased vehicle( and to stated timescale
Service good but unable to find problem reported of windscreen not clearing which was disappointing? Clean of car wasnt very good , has courtesy car likes and was for sale, service guy didnt seem interested but could have been a sale
They dealt with service quickly and did a good job
Because you get spoken to like an intelligent person and as the customer you get put first.
Helpful, and efficient
Future modification explained wold have been nice to have had a chamois to dry car
I had several matters to ask about and two different people stopped what they were doing to help me sort those things out
They did what they had to do
Friendly, efficient, a comfortable waiting area.
Complimentary vac and wash not carried out even though they had the car all day.
All work was carried efficiently and my car was returned freshly cleaned however, costs are high.
I managed to get the car in at short notice and repair where carried out as quickly as possible. Mark was a great help with arranging the repairs and keeping me informed of the progress
Could not fault the staff reception and efficiency.
I had previously been with VW and a colleague who was giving me a lift was with Lexus and we always got offered a coffee/Tea on arrival, particularly as we were due to spend decent amounts of money.
Can be costly but you get what you pay for - an excellent service plus good standard courtesy cars
No courtesy car.
Some of my friends who use other BMW dealers get a video detailing the work done on their vehicles. I would find this useful / interesting.
Effortless and easy and good value
Courteous and efficient service
On time with no hassle
We live in Plymouth but choose to buyour cars and deal with Exeter because of a personal situation they even returned my car to Plymouth for me.
Service was done quickly but thoroughly and Dave on service was extremely helpful as he always is as I try to deal with him or Mark
Everyone is always helpful and professional.
The service rep Mark was very helpful and considerate Felt looked after
The video after mot was outstanding ! Well done
Always runs smoothly
As above professional staff go a long way,First class workmanship,
The service at Westerley was very good.
Because it has always been very good.
When collecting my car from Westerly Exeter I have always been delighted that it has been inspected and serviced by top technicians giving me complete "peace of mind and satisfaction"
I was very satisfied with the service
Did everything that i asked for
The car is now fine and customer service was exceptional
Your service advisor was excellent, my car was ready earlier than I hoped which was of considerable help to me.
Service was not too bad although there did seem to be a big mix up with the courtesy vehicles which did delay things
My car was picked up and driven to BMW by one of your staff and returned that evening with service completed and also an MOT was done as well. This left me completely free to go about my business at home that day. Thank you !
BMW Exteter has been very consistent in all my dealings with them. All the staff have been friendly, positive and attentive.
I received what it said on the tin.
Helpful and polite staff
Although originally they said they couldnt do the work needed for a couple of weeks they did do it in a couple of days.
Great service and delivery. Full report on service and very clean and prompt
The staff are friendly and helpful.
the service took longer than expected, although you did make an allowance in the final cost
When i booked it in for the service and MoT I was told it would take about 2hrs. I was given an 11am slot. When I arrived I was told it would be 3hrs not 2. I was then informed thy wouldn't start it until 11.30 as they were on a break! It took 4hrs!
A good quality of service, and the car comes back clean!
Faultless levels of personal service
Given a courtesy car when a part needed to be ordered
Not totally Satisfied as ther was only 1 member of service reception staff to deal with 4 customers meaning that my prearranged drop off time of 11am actually became 11:36
Completely satisfied - this comment speaks for itself!
Efficient, professional service
Everything went as planned.
Service & MOT were carried out on time to a good standard. No issues.
pack of window glue left in car
Being away on holiday and far from my usual dealership, the whole process from initial contact, booking, drop off and collection was very smooth.Staff went out of their way to help, excellent and efficient service from beginning to end.
The service agent was very courteous and explained why I had a problem and how to overcome it
Cheerful reception, full explanation of work done reasonable bill.
Superlatives do not need qualification
Always an excellent service from Andy and his team
No issues professional throughout my visit.
Kept me informed every step of the way and had the car ready well before the estimated time and very understanding when I couldnt collect until the next day
Unfortunately they forgot to reset the service light so I had to return to the dealer again.
Responsive to my needs
Mark was great on the service deckGood communication
Main problems solved, other items raised were explained, courtesy car was simplest on offer, whilst newish it had no fuel and was not representative of the brand. This should be an opportunity to invite long term customers to trade up.
a bit cheaper than I was anticipating (dreading) - always a good feeling! Having the car cleaned and hoovered is a lovely gesture
First class service at short notice
3 hours for a full service , plenty of coffee and very acceptable seating area then a complete underbody video inspection report was provided
Serviced while I waited, well within the estimated time given when booked
Knowledgeable and helpfull staff.
The work is always done well and the staff exceptionally helpful.
on time very polite staff
Pleasant and efficient. Good customer care.
Very busy when we arrived at our allotted time slot but we offered coffee while we waited and the wait was overly long
Helpful and efficient team
I was given a a replacement car whilst repaired carried out on mine and delivered back to my home address on completion and up dated daily from service department on progress on my repair.Brilliant service
As above, it worked! Dont need sugar coating or deceptions, just get the job done to my convenience. And it was.
See above. Nothing too much trouble.
You'd get top marks if a hire car was more available.
Very good service and communication but left a message on my car which Im having to go back to get taken off my display.
Excellence at Customer Service every time I visit
Staff were all helpful and polite. Provision of the P&R bus tickets was a very nice idea
arranged collection and delivery of my Motability car
Good service and warranty work on my car ni fuss and helpfull
As above. They kept me informed and the car was returned clean and sparkly! Again there was no delay in picking up the car. Their service overall knocks spots off the local VW dealers.
Great service supplied by quality staff
Very professional, itd be great if a replacement car was available to make it a top score.
We are 100% happy with the car
James Dixon, my sales representative, kept me informed regularly on the progress of my order. He was very thorough, and professional, every step of the way. On delivery, he went through everything step by step, making everything clear.
The Sales Person James Dixon was excellent and extremely helpful and would seek to see him again.
The service I received was excelllent. It was a very efficient, clear and quick process.
Knowledgeable staff, pleasant environment, efficient service
Great service - they make you feel welcome and I cannot fault them.
lot of waiting around
Friendly and helpful service.
Completely satisfied with how I was dealt with.
All areas of the showroom staff were ready to assist in any problems or questions
The service we received from BMW was excellent, from the responsiveness in the sales process to the instructions on how to use the functions in the car after the sale.
as above love the car and sales experience I received
Good trade in value for my old BMW, good price for a new BMW and knowledgeable staff.
Salesmen Richard Perrett was very helpful and a pleasure to deal with
Could not have gone better thankyou.
Overall good service, product and deal. You would have to wow me to get completely satisfied.
The choice of cars in stock and when that wasnt satisfactory working on a new car to my specification
Delivered on time as promised
Austin Cowell, the salesman, was brilliant through the whole process.
You could not get better experience anywhere
Very attentive sales person (Richard Perrett) who bent over backwards to help me.
I had a number of problems with the purchase of my first new car but the sales team went to extraordinary lengths to resolve this to my satisfaction. The problems were related to issues outside of the garage's control.
As already stated my experience of your Exeter based outlet for BMW was first class. A complete change of experience has occurred this time unlike my experience 3 years ago. I am glad I came back and am very happy with everything.
Peter Phipps very helpful, responsive and accommodating. Did a good job of explaining everything. Delivery went smoothly and fitted around my schedule. (Only thing that could have worked more smoothly was what to do with the old car. See above.)
Very helpful honest reliable stress free very happy
The manner in which the process of selecting and purchasing the car felt very easy as was a pleasurable experience.
Friendly service all round & excellent communication / updates re delivery stages.
I thoroughly enjoyed the experience!
As previously mentioned the collection experience wasn't what I'd hoped for. Greg did well with the environment at his disposal though. My new car collections from Audi were a better experience. Greg was great and very helpful though.
arron at exeter was very genuine and easy to warm to he always explained things well and treated us well he kept us in touch with delivery dates it was an excellent process.
Excellent service provided
Wonderful staff no problem too small or trivial