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ABOUT WESTERLY EXETER.

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THE BMW X3 M SPORT.

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THE BMW X3. LEAD WITHOUT COMPROMISE.

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THE BMW X4. TAKE CENTRE STAGE.

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THE NEW BMW X5

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INTRODUCING… THE 8

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BMW Help: Recalls

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SERVICE YOU EXPECT AT A PRICE YOU WOULDN'T

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CLEAN DRIVING COSTS LESS THAN YOU THINK

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BMW i8 Roadster

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WE’VE LOWERED BRAKE SERVICING PRICES.

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Impress with the new BMW Shadow Edition

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TRAVEL DISRUPTION IN EXETER SATURDAY 23RD AND SUNDAY 26TH JUNE.

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A Weekend to Remember for Exeter

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Bank Holiday Opening Hours

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High Up on Haldon Hill with BMW i

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Congratulations Rob Baxter and the Exeter Chiefs

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Easter Opening Hours at Westerly BMW

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Westerly Exeter Launch new 5 Series

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BMW Innovation.

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Exeter Chief's Rob Baxter collects his new BMW

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Exeter Chiefs’ Rob Baxter puts Schools through their paces

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Westerly Supports Exeter School's Alumni Networking Event

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Exeter Chiefs Head Coach Rob Baxter Test Drives the BMW i8

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Exeter Chiefs see off Wasps 24 -3

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Is there a BMW SI package on your used BMW?

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Electric Week at Westerly Exeter BMW

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Westerly Exeter BMW Recruitment Evening 20th January

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Westerly BMW Exclusive 'Pre VED Levy Increase' Offer

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Give your BMW a liquid detox.

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THE BMW M140i.

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THE BMW 1 SERIES.

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Meet the team

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Richard Bishop

General Sales Manager

Andy Hosking

Used Car Manager

Jack Hodge

Retail manager

Karl Mariner

Sales Executive

Richard Perrett

Sales Executive

Austin Cowell

Sales Executive

James Dixon

Sales Executive

Peter Phipps

Sales Executive

Aaron Chapple

Sales Executive

Greg Waddington

Sales Executive

Will Whales

BMW Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Throughout - all in line with expectations.

Service

Very polite staff, extremely knowledgable on product

Service

Could not do better for service, can not comment on comparison of cost.

Service

Extremely efficient

Service

No car wash however, discount was given but rather have a car wash.

Service

Work completed on time and fully explained to me

Service

All work completed as explained in a timely manner

Service

Car was not ready on time . Car was in for an anniversary wash and clean. Wiper blades were changed and the outside of the was washed. However the inside of the car and boot were not cleaned .

Service

I was kept up to date with information whilst I waited for the service to be carried out. I have yet to receive information by e/mail regarding BMW dash and rear facing cameras.

Service

Everything was as promised

Service

After phoning to obtain a quote based upon mileage and time I was quoted £289 for a service. Upon arrival that price went up to £569 as the call centre did not correctly quote, and finally ended up £200 more than quoted

Service

The fact that I have dealt with Westerley for some years now since moving to the area says it all.

Service

Everyone I came into contact with at the dealership were focused on making sure everything went smoothly without drama, Very friendly bunch of people.

Service

Helpful informative and considerate

Service

because I was reasonably satisfied although the rear windscreen wiper ws not fitted as requested

Service

always good service

Service

Again customer service very poor , no curtsy cars had to go through enterprise , very poor considering bmw are a leading car company ,ford miles above as I have three company vans with ford they can't do enough for you , bmw very poor and rude !!!

Service

Quick response

Service

As above work carried out on time

Service

welcoming,, within time limit given.

Service

Booking the appointment at a time to suit me, they collected the car, completed the work, cleaned it & returned it all as scheduled.

Service

Efficient and reliable.

Service

Problem identified and sorted quickly.

Service

Because I had to wait over 30 minutes to get my car key back having been told it would be 2 minutes- the service person told me he got delayed dealing with 2 other customers who subsequently came in. It got me wondering what I was, if not a customer!

Service

They always do what is asked, communication is fantastic

Service

After an irritating start and some time in the workshop the car was declared ok and handed back to me by another member of staff with a totally different - better - idea of customer service .

Service

Great guy who dealt with me in the service centre but time it took to get an appointment and cost not so good

Service

Good service, friendly staff.

Service

Quick, efficient and thorough service.

Service

very friendly service when picking up my car for service, and the car came back lovely and clean, thanks .

Service

Impressed with Vehicle Health Check.

Service

Cannot fault the service we received...very helpful and efficient. Excellent follow up.

Service

Good detail on what was undertaken. Always a pleasure dealing with Mark on Service Reception.

Service

Customer focused staff and reception

Service

I was kept informed all the way through the process and the aftersales service has been excellent

Service

We were told when we took the car to the service,that we should have been told to leave the car there and given a loan car. The cars only a few months old and a disability car, instead we were told to bring it back the next day I phoned BMW 0800 no

Service

It was completed speedily and without fuss.

Service

Whilst I appreciate £20 for a new set of wiper blades and an "inside and out car clean" is good value the clean was terrible. Literally seemed like a bucket of water was tipped over the car and that was it.

Service

As usual there are no complaints. Could not ask for anything more.

Service

Service done and fault sorted

Service

Friendly and Helpful Staff and nice dealership layout.

Service

Dropped off car, picked up a few hours later all clean and hoovered too.

Service

Not sure windscreen was degreased as per schedule

Service

Fixed the car at short notice and despite being very busy.

Service

Nothing to complain about.

Service

Mark on the servicing desk was really helpful, made sure my breaks were ok and that the car was checked quickly to minimise any risk to me.

Service

The car was collected from my home, serviced and valeted without any fuss.

Service

Having been promised the car at 4.00pm, it was not ready until well after 5. When I arrived at 4.00 I was told that it was being washed (despite still being parked in the car park) and would be ready within 10 minutes. It took another hour!

Service

Richard was very helpful on reception with regular updates. I received a video of the work being carried out which was great.

Service

No complaints

Service

Good service.

Service

Helpful friendly staff

Service

The star reflects on the oil change which was a good job of fitting me in on the run up to Xmas

Service

All staff knowledgeable and polite.

Service

Service completed as scheduled.

Service

Good service but long wait for a slot

Service

The person I spoke to was efficient, helpful, & responded to everything I asked for.

Service

The service was polite and efficient. They did what they said they would do when they said they would. They could do with more parking though.

Service

Because I was completely satisfied

Service

Everything sorted out and the service is very friendly.

Service

Excellent service from booking the car initially to handing over on the day and receiving updates throughout that day and the following day

Service

Good service

Service

The video via email was a great touch

Service

they do as they say

Service

Fairly satisfied because I went to have a headlamp bulb fitted and had a safety check as well

Service

Everything was completed within the timescale given when booking, along with helpful text messages and reminders.

Service

I reported a fault with rain entering the rear passenger doors past the seals - some silicone was applied but it has not fixed the fault

Service

obvious

Service

Good communication, did what you said you would do and the car was left as promised and as it should have been.

Service

The car was washed and cleaned although it was an awful day weatherwise

Service

Took time to arrange date, vehicle not ready at expected time, had to have courtesy car overnight and return following day. Service department seems overloaded. Other BMW garages appear to be in similar state.

Service

Very satisfied, apart from telephone contact. Which was a bit hit and miss.

Service

Attentive service by the counter staff. Facility to converse with the technician.

Service

Very easy people to deal with and always make you feel welcome. I arrived at a busy time and whilst waiting in the line up to check in my car one of the girls in reception offered to get us all a coffee

Service

Service indicator for brake pads was manually reset back to 20,000 miles: not explained on collection. I believe we were "forgotten" while the vehicle was valeted; we waited over 90 mins in the customer lounge. Service record not updated

Service

A very good service centre, helpful staff. I always have confidence when my car is services there.

Service

Knowledge, curtesy and efficient.

Service

No problems and ready to pick up at agreed time

Service

Every aspect was handled professionally.

Service

The honesty of the company and the staff

Service

Again very happy. With the enrolment of the new video service and being constantly kept up to date with what's happening.

Service

They are probably better than the cars they sell.

Service

Again, top quality service, no complaints

Service

No problems and loan car was great

Service

Poor initial greeting,dismissive reaction & no apology when I queried 1 to 2 hour delay? This was my first BMW service and I had travelled 50 miles to Westerly Exeter rather than local Barnstaple BMW because of very poor reviews for Barnstaple branch

Service

As per above very friendly and professional service

Service

James Roberts - Westerly Service Department... Very helpful on the phone, all arrangements made & advice given - 1st class

Service

Prompt and got on with the job Supplied a paper copy of documents / receipt

Service

You broke and had to replace rear windscreen wiper necessitating a second visit

Service

This was the first time I received a video health check.

Service

Friendly and helpful from arrival to collection . Everything explained and made easy. Handing over your keys you know your car is in safe hands

Service

All was dealt with efficiently.

Sales

Patience and support to help me make the right choices

Sales

Everyone couldn’t have been more helpful

Sales

Richard Perret was excellent in taking me through the sales experience

Sales

James Dixon was exetrememly helpful and knowledgeable throughout the whole process. We had a slight glitch with the car one day and James arranged for us to have the same model as ours for a courtesty car waiting for us when we were recovered.

Sales

Dealer salesman very good at locating a stock model that met my requirements for a speedy supply I required.

Sales

Being disabled, and having a large family I was lead to a car that meets both needs.

Sales

Made to feel very welcome and kept informed every step of the way

Sales

Brilliant sales assistant.

Sales

Enjoyable and exciting, everything picking up a new car should be

Sales

I was kept informed of the progress with my car as it was delivered to the branch. James took his time to talk through the car's features and we weren't made to feel rushed in any way. He has returned calls quickly and answered any questions.

Sales

Good courteous service, and general helpfulness.