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ABOUT WESTERLY EXETER.

Find out more about what we do and our team.

Meet the team

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Simon Emery

Head of Business

Jack Hodge

Retail manager

Karl Mariner

Retail Manager

Austin Cowell

Sales Executive

Peter Phipps

Sales Executive

Aaron Chapple

Sales Executive

Will Whales

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Totally efficient experience thanks to Martyn Sheperd, from booking vehicle in to collection and return of the car, kept up to date, such simple touches that makes all the difference to me as a customer. Thank you Westerly Exeter renewed my faith

Service

All went to plan - no problems

Service

Excellent service, even the time on the clock was corrected

Service

excellent service

Service

After the last recall I was told they would valet the car which they didn't..

Service

Overall. Good job.

Service

Friendly and helpful reception staff I can't judge on anything done under the bonnet but the car clean was only average and the Adblu was left empty but maybe that's not meant to be filled as part of the service

Service

Work carried out to timescale required by me to collect car. Bus tickets into Exeter supplied. Car washed and valeted before return.

Service

My problem was dealt with quickly and efficiently

Service

A very helpful sales person who took on board my situation and did his best to help me.

Service

Excellent service and all completed to my total satisfaction in the proposed time.

Service

It's all in my complain sent to Andrew Hay-Barry

Service

Friendly reception and prompt service. Clear update on progress.

Service

There was more of an issue with my car than originally thought and the car had to be kept for several days. I was kept informed of all developments and a replacement car was found for me.

Service

High standards

Service

Friendly, informative staff. Explained what was required clearly. Efficient

Service

Not made clear why I

Service

If a complimentary clean is offered it should be done well, my alloy wheels showed signs of dirt that certainly would not have made it into your showroom. It was raining when I picked up the car so did not bother to go back and report.

Service

Easy booking, excellent video communication and commentary, ready on time.

Service

The vehicle we were told would be cleaned after the service but was returned untouched

Service

Thanks for video of end of warranty check-up. Tyre treads were checked; had the tyre walls been inspected the missing valve cap would have been noticed - something I had intended to mention.

Service

The staff are always friendly and helpful

Service

Good communications from staff and work completed to our requirements.

Service

Friendly staff with first class communication of updates on car service.

Service

Car finished on time

Service

Pleasant and knowledgeable staff

Service

You never let me down

Service

No waiting always feel that customer comes first

Service

Resolution required 3 visits: 1. To view the problem and create spares list, 2. to carry out the work, 3. to address the fact that they couldn't do it at the 1st attempt as they didn't have the right spares! No offer to reimburse my wasted fuel costs

Service

Very satisfied

Service

Work carried out and car returned on time. Also valeted.

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As above

Service

Natalie on the service desk is excellent

Service

Because every item completed to a good standard

Service

Did what was asked and gave helpful advice.

Service

Every time car sent back still faulty and there is never a report or any paperwork provide.

Service

Quality and workmanship perfect

Service

Very polite and helpful staff from the first phone call to arrange a service

Service

Richard was very helpful in finding us a new car and communicated by email very well to ensure that we knew what was happening and when. He was very accommodating in terms of time for meeting him and understood the car and our needs very well.

Service

Part unavailable which meant extra trip to bring car back for fitting.

Service

Great service from the moment I got out if the car to when I left. The original salesman remembered me and asked how I was getting on. The car was ready in time and spotless.

Service

as above comment

Service

Performed an MOT while I waited in warm and comfortable surroundings with Coffee, WiFi and BBC news channel. Also washed and hoovered the vehicle

Service

The car came in for a recall. Due to us noticing an exhaust smell this was dealt with promptly. It was noticed that the wiper blades needed replacing which we were happy to have done and also the rear brake pads.

Service

A very good team a Exeter

Service

It took THREE weeks to repair a puncture! Ok, I understand that every business has supply issues every so often, but to keep being told that it's normal to allow 10 working days for any repair, even a tyre....a joke!

Service

Excellent service

Service

Service was great, they car was cleaned and hovered which I didn't expected

Service

Did what was required in the time promised.

Service

Customer care.

Service

Good video of vehicle health check and promptly completed work

Service

The only fault was not being told the cost of the work being undertaken. While it wasn't an issue, it would have been nice to know

Service

sorted the issue and cleaned the car.

Service

Faultless service

Service

Good experience

Service

The overall service of the car was fine the way your service department deals with customers needs to be improved and how the staff communicate with customers needs a bit of work.

Service

Simple & seamless

Service

A high score for me.

Service

The problem was identified very quickly and the necessary part(s) ordered and fitted the same day. The loan vehicle had a problem and they arranged another within a reasonable time.

Service

You asked for my opinion and that is what you have got thank you also backed by Rosemary my wife also Robin our Son. I am not looking forward to the time when I become too old to drive!!!

Service

Couldn't be more helpful

Service

Good service & I like the video report.

Service

I was fitted in for a service and MOT at short notice/

Service

Warm and friendly engagement from all of the team. Particularly the service desk, who are absolutely fantastic. There are 3 BMW dealerships which are closer to me, but based on service and staff alone i happily drive the extra distance

Service

From the moment I entered your building I felt very comfortable and not under any pressure. There is a very friendly atmosphere.

Service

Work needed was done on time and complete

Service

I phoned Westerly and spoke with a junior member of staff who promised I would receive a call back from the Service Manager. I also emailed a copy of the speeding notice which was returned to the police with the garage details.

Service

Everything done with a smile. Nothing too much trouble. Felt in capable hands. ??

Service

Speedily carried out and a nice washed car to go home in

Service

Was pretty accurate in time taken for service . A pleasant showroom to wait a short while, All work done seems fine

Service

Having experienced other dealerships westerly Bmw service department is by far the best

Service

Work completed while I waited and finished ahead of time

Service

Nothing to be dissatisfied with!

Service

Did what was asked. work completed on time. Nice clean car on collection

Service

Great personal service explained everything

Service

Service given by front office and mechanical staff

Service

They dealt with my small problem quite effectively, although I was at the dealership far longer than I should have been.

Service

Because I'm satisfied we had to wait for valet to be finished but no problem

Service

Servicing for simple things is ridiculously expensive and I was charged £18 for uploading the service record to the car. I wasn't told about this and I wanted the MOT document which I wasn't given. I left a voice message and emailed Westerly Exeter

Service

Good customer service

Service

Very helpful staff, went that extra mile to sort out our problem

Service

The excellent staff attitude

Service

The handover was v poor and it was me that flagged up there was a problem. I was told it needed to come back in for a replacement part but no one could tell me what. Only when contacted about the 2nd booking was I told the windscreen needed replacing

Service

Above and beyond expectations.

Service

As always the service was helpful, friendly and professional. If I have a criticism it would relate to the complimentary wash and vac which I feel could be carried out with a little more care and attention.

Service

Service advisor ensured that the job was completed on time

Service

My car was in for Mot which was carried out efficiently. Apart from the cost (thankfully I was sitting down) very satisfied with the service

Service

Nothing out of the ordinary really, which is exactly what you'd expect from a quality brand. Just good service without it coming across as you excelling. It's nothing more or anything less than I'd expect from BMW. Quality!

Service

very happy with bmw service/support

Service

Because the work was done quickly and well.

Service

Oil change only but enjoyed seeing video of underside of my car with comments

Service

The staff are friendly and professional, they will go that extra mile to help, I cannot fault the service.

Service

Very honest reliable

Service

The booking in was easy, courtesy car waiting and when my car was ready I received a phone call and the whole process went very smoothly.

Service

No issues

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Good service all queries answered

Service

Managed to carry out service whilst I waited

Service

No issues and no change to price quoted.

Service

It was hassle free

Service

The car was dropped off at the agreed time, however as it was only in for a small job, we didn't anticipate it to take over four hours

Service

Pleasant helpful staff

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Dealt with the minor problem in a competent manner.

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Service completed on time. Price was as stated.

Service

There was nothing that I could fault

Service

Car fixed quickly - can't ask for more.

Service

Everything done within expected timescale

Service

Service was as I would hope for with good communication throughout.

Service

When I phoned for the result of my MOT, I was told that it had failed on suspension and brakes. However, on the certification documentation, it was clear that the need for new brakes was merely advisory. I complained and received an apology.

Service

Everything was easy, with timings arranged too suit us.

Service

Bought an X5 Hybrid. When it was ready to pick up it had no charge in the electric so had to drive away on petrol. 1st time buying electric so really excited when picking it it but felt a bit deflated driving away. Also E-Drive button disconnected!!

Service

Front nearside wheel was damaged or got mistakenly swapped during work on my brakes.

Service

Everything was carried out in an efficient and timely manner.

Service

Because I was completely satisfied

Service

Kept informed of progress, delivered on the date,

Sales

James Dixon couldn't have done anything more to make our journey any smoother or enjoyable.

Sales

Our salesman had been off sick so came in on his day off. He made sure we were comfortable with everything.

Sales

Very polite staff very helpful salesman first class Peter Phiffs nothing to much trouble

Sales

Excellent service. Always felt comfortable with negotiations. Pity the same could not be said about my experience at Yeovil BMW. Exactly the opposite. Exeter BMW are what I have come to expect after many years with new vehicles. Excellent !!

Sales

Friendly, helpful service from the staff. The gentleman who sold us our car, Richard Perrett, was great with our kids as well as us!

Sales

Level of service matched with the expectation, given the image of the product being purchased.

Sales

5 star treatment

Sales

No hassles at all went very smoothly

Sales

Excellent knowledge, always available, polite and very helpful.

Sales

Extremely helpful and informative salesman. Great car

Sales

Will again.

Sales

I was given weekly updates as to how my car was progressing and when it would arrive. James Dixon could not have been more helpful in ensuring the purchase of my new car went as smoothly as possibly.

Sales

Before and aftercare second to none

Sales

Easy to access with friendly and knowledgeable staff made the process enjoyable.

Sales

Highly very satisfied

Sales

Salesman very pleasant and efficient

Sales

Attention of employees who dealt with me.

Sales

Very satisfied

Sales

Efficiency and helpfulness of staff

Sales

The salesman was conscientious at all times

Sales

Great approach to relationship selling from Peter

Sales

Great car and good sales representative

Sales

All staff we encountered very approachable and helpful. We were given as much time as we wanted throughout the purchase process and handover.

Sales

Excellent service provided throughout by Nigel.

Sales

Aaron was very polite, courteous and accurate and found the exact car I was looking for.

Sales

They were nothing less than Perfect. After Traveling over 100 miles by train to collect my new car they sent a driver to the station to collect me. Everything was perfect.

Sales

As always Westerly Exeter provide a first class experience from presale to delivery.

Sales

Great, with the exception of the tracker

Sales

Excellent service