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ABOUT WESTERLY EXETER.

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Lewis Cudlipp

Head of Business

Richard Bishop

General Sales Manager

Andy Hosking

Used Car Manager

Jack Hodge

Retail manager

Karl Mariner

Sales Executive

Richard Perrett

Sales Executive

Austin Cowell

Sales Executive

James Dixon

Sales Executive

Peter Phipps

Sales Executive

Aaron Chapple

Sales Executive

Greg Waddington

Sales Executive

Will Whales

BMW Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very busy when we arrived at our allotted time slot but we offered coffee while we waited and the wait was overly long

Service

Helpful and efficient team

Service

I was given a a replacement car whilst repaired carried out on mine and delivered back to my home address on completion and up dated daily from service department on progress on my repair.Brilliant service

Service

As above, it worked! Don’t need sugar coating or deceptions, just get the job done to my convenience. And it was.

Service

See above. Nothing too much trouble.

Service

Very good service and communication but left a message on my car which I’m having to go back to get taken off my display.

Service

You'd get top marks if a hire car was more available.

Service

Excellence at Customer Service every time I visit

Service

Staff were all helpful and polite. Provision of the P&R bus tickets was a very nice idea

Service

Good service and warranty work on my car ni fuss and helpfull

Service

arranged collection and delivery of my Motability car

Service

Great service supplied by quality staff

Service

As above. They kept me informed and the car was returned clean and sparkly! Again there was no delay in picking up the car. Their service overall knocks spots off the local VW dealers.

Service

Very professional, it’d be great if a replacement car was available to make it a top score.

Service

Although my car service could not be finished on time, I did get a courtesy car which got arranged for me with no fuss. From arranging the service, to the gentleman who collected my car, I received great customer service.

Service

All went very smoothly - service request, check in, waiting, time to undertake service, invoicing and payment.

Service

No problems & polite approach.

Service

As above complete satisfaction,job well done and the cost was managed to a reasonable level.

Service

Excellent all round

Service

Excellent service

Service

Efficient and good waiting area with excellent coffee and biscuits !

Service

Nothing appears to be a problem.

Service

Everything worked to plan

Service

As above

Service

Very happy with the way I was dealt with

Service

Efficient, courteous and helpful

Service

Returned on time and clean with clear details of work carried out.

Service

BMW's system is a bit opaque. When I send the car for a service I do not know exactly what will be done.

Service

Polite, professional, efficient service

Service

Everything was done on time and as expected.The car was returned cleaned which is always good.

Service

Excellent Adviser's, Made me feel very welcome.

Service

as explained above

Service

Car collected and returned promptly, always kept informed of work being carried out... no complaints from me.

Service

Completed the work as required

Service

Good service, courtesy call when car ready

Service

Excellent service. Slight over run on time.

Service

Good service. Staff very helpful

Service

Everything great

Service

The service engineer In charge of fixing my vehicle actually took the time to explain the fault, told me what he was going to do, and how long it would take. It was professional and impressive.

Service

Done in good time. The car didn’t need much doing to it

Service

They have given great customer service answering to all the needs I had.

Service

Nothing was too much trouble, and continues in the same vein.

Sales

This is the 4th car I have bought from this dealership. Austin Cowell is thoroughly professional, understands our needs and I trust him.