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ABOUT WESTERLY EXETER.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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THE NEW BMW X5

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INTRODUCING… THE 8

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THE BMW M5. BALANCE TAKES MANY FORMS.

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THE BMW M5. AVAILABLE AT 0% APR WITH BMW DIVIDE. Ts&Cs apply.

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THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

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BMW Help: Recalls

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SERVICE YOU EXPECT AT A PRICE YOU WOULDN'T

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CLEAN DRIVING COSTS LESS THAN YOU THINK

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BMW i8 Roadster

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WE’VE LOWERED BRAKE SERVICING PRICES.

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Impress with the new BMW Shadow Edition

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TRAVEL DISRUPTION IN EXETER SATURDAY 23RD AND SUNDAY 26TH JUNE.

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A Weekend to Remember for Exeter

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Bank Holiday Opening Hours

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High Up on Haldon Hill with BMW i

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Congratulations Rob Baxter and the Exeter Chiefs

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Easter Opening Hours at Westerly BMW

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Westerly Exeter Launch new 5 Series

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BMW Innovation.

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Exeter Chief's Rob Baxter collects his new BMW

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Exeter Chiefs’ Rob Baxter puts Schools through their paces

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Westerly Supports Exeter School's Alumni Networking Event

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Exeter Chiefs Head Coach Rob Baxter Test Drives the BMW i8

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Exeter Chiefs see off Wasps 24 -3

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Is there a BMW SI package on your used BMW?

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Electric Week at Westerly Exeter BMW

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Westerly Exeter BMW Recruitment Evening 20th January

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Westerly BMW Exclusive 'Pre VED Levy Increase' Offer

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW 4 SERIES. NOW WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES.*

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THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

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Meet the team

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Lewis Cudlipp

Head of Business

Richard Bishop

General Sales Manager

Andy Hosking

Used Car Manager

Jack Hodge

Retail manager

Karl Mariner

Sales Executive

Richard Perrett

Sales Executive

Austin Cowell

Sales Executive

James Dixon

Sales Executive

Peter Phipps

Sales Executive

Aaron Chapple

Sales Executive

Greg Waddington

Sales Executive

Will Whales

BMW Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I don't have any paperwork this time. Is that usual? The video is a neat addition.

Service

As above

Service

Just what was required

Service

after engine oil/filter change I found that on collection the vehicle had been givenan unbelievable valet service.....even though I did not request. Westerly alwaysgive first class service.

Service

Good contact (with David in Service) options well explained and car ready bang on time - with a free car wash! Thank you.

Service

The car was repaired on time and completely to my satisfaction

Service

All dealt with quickly and professionally

Service

All our requirements have been met

Service

Excellent service/attention

Service

Helpful and courteous service, car ready when required.

Service

Very good service, thank you.

Service

The car wasn't cleaned at the end of the service which in my understanding is part of the offering

Service

Excellent audio and video Vehicle Health Check

Service

The service was incorrectly booked elsewhere, not at Exeter where I purchased the car and have had all services. Thus my car could not be finished until the end of the day which did not suit my plans and meant I had to pick it up the next day.

Service

The service advisor did a great job

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Nothing seems to be too much trouble.

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All good

Service

Very quick service and I can go on the park and ride to Exeter

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The job was done in the time they said. They keep you informed as to how things are going, making you feel as though you're valued.

Service

Lot of waiting around and nothing to do and not enough seats

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Service was carried out and no issues.

Service

Friendly and helpful.

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Kept me updated and completed quickly

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Because I was completely satisfied!

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All issues fixed and explained well

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You were very accommodating

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Helpful friendly advice

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Despite several attempts it is still not 100% sorted.

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Kept in formed

Service

because I think Westerly are very professional and treat their customers well plus the fact that I received a personal video of aspects of the work carried out.

Service

Everything went smoothly & timely. Traces of oil were found (on a drive shaft?) this was drawn to my attention & advised “it was cleaned off & we’ll keep an eye on it.” I expected a follow-up with a proposed course of action/revisit, but nothing yet!

Service

everything done that i asked for

Service

Great but a bit expensive

Service

Easy to understand pricing of service requirements. Ease of on line booking and helpful staff at both reception and service dept.

Service

All matters meet.

Service

Very friendly supportive service, courtesy car provided, problem fixed with no charges (recently purchased vehicle( and to stated timescale

Service

Service good but unable to find problem reported of windscreen not clearing which was disappointing? Clean of car wasn’t very good , has courtesy car likes and was for sale, service guy didn’t seem interested but could have been a sale

Service

They dealt with service quickly and did a good job

Service

Because you get spoken to like an intelligent person and as the customer you get put first.

Service

Helpful, and efficient

Service

Future modification explained wold have been nice to have had a chamois to dry car

Service

I had several matters to ask about and two different people stopped what they were doing to help me sort those things out

Service

They did what they had to do

Service

Friendly, efficient, a comfortable waiting area.

Service

Complimentary vac and wash not carried out even though they had the car all day.

Service

All work was carried efficiently and my car was returned freshly cleaned however, costs are high.

Service

I managed to get the car in at short notice and repair where carried out as quickly as possible. Mark was a great help with arranging the repairs and keeping me informed of the progress

Service

Could not fault the staff reception and efficiency.

Service

I had previously been with VW and a colleague who was giving me a lift was with Lexus and we always got offered a coffee/Tea on arrival, particularly as we were due to spend decent amounts of money.

Service

Can be costly but you get what you pay for - an excellent service plus good standard courtesy cars

Service

No courtesy car.

Service

Some of my friends who use other BMW dealers get a video detailing the work done on their vehicles. I would find this useful / interesting.

Service

Effortless and easy and good value

Service

Courteous and efficient service

Service

On time with no hassle

Service

Extremely efficient

Service

We live in Plymouth but choose to buyour cars and deal with Exeter because of a personal situation they even returned my car to Plymouth for me.

Service

Service was done quickly but thoroughly and Dave on service was extremely helpful as he always is as I try to deal with him or Mark

Service

Everyone is always helpful and professional.

Service

The service rep Mark was very helpful and considerate Felt looked after

Service

The video after mot was outstanding ! Well done

Service

.

Service

Always runs smoothly

Service

As above professional staff go a long way,First class workmanship,

Service

The service at Westerley was very good.

Service

Because it has always been very good.

Service

When collecting my car from Westerly Exeter I have always been delighted that it has been inspected and serviced by top technicians giving me complete "peace of mind and satisfaction"

Service

Excellent staff

Service

I was very satisfied with the service

Service

Did everything that i asked for

Service

The car is now fine and customer service was exceptional

Service

Your service advisor was excellent, my car was ready earlier than I hoped which was of considerable help to me.

Service

Service was not too bad although there did seem to be a big mix up with the courtesy vehicles which did delay things

Service

My car was picked up and driven to BMW by one of your staff and returned that evening with service completed and also an MOT was done as well. This left me completely free to go about my business at home that day. Thank you !

Service

BMW Exteter has been very consistent in all my dealings with them. All the staff have been friendly, positive and attentive.

Service

I received what it said on the tin.

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Helpful and polite staff

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welcoming

Service

Although originally they said they couldn’t do the work needed for a couple of weeks they did do it in a couple of days.

Service

Great service and delivery. Full report on service and very clean and prompt

Service

The staff are friendly and helpful.

Service

the service took longer than expected, although you did make an allowance in the final cost

Service

When i booked it in for the service and MoT I was told it would take about 2hrs. I was given an 11am slot. When I arrived I was told it would be 3hrs not 2. I was then informed thy wouldn't start it until 11.30 as they were on a break! It took 4hrs!

Service

A good quality of service, and the car comes back clean!

Service

Faultless levels of personal service

Service

Given a courtesy car when a part needed to be ordered

Service

Not totally Satisfied as ther was only 1 member of service reception staff to deal with 4 customers meaning that my prearranged drop off time of 11am actually became 11:36

Service

Completely satisfied - this comment speaks for itself!

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Efficient, professional service

Service

Everything went as planned.

Service

Service & MOT were carried out on time to a good standard. No issues.

Service

pack of window glue left in car

Service

Being away on holiday and far from my usual dealership, the whole process from initial contact, booking, drop off and collection was very smooth.Staff went out of their way to help, excellent and efficient service from beginning to end.

Service

The service agent was very courteous and explained why I had a problem and how to overcome it

Service

Cheerful reception, full explanation of work done reasonable bill.

Service

Superlatives do not need qualification

Service

Always an excellent service from Andy and his team

Service

No issues professional throughout my visit.

Service

Always pleased

Service

Kept me informed every step of the way and had the car ready well before the estimated time and very understanding when I couldn’t collect until the next day

Service

Unfortunately they forgot to reset the service light so I had to return to the dealer again.

Service

Responsive to my needs

Service

Mark was great on the service deckGood communication

Service

Main problems solved, other items raised were explained, courtesy car was simplest on offer, whilst newish it had no fuel and was not representative of the brand. This should be an opportunity to invite long term customers to trade up.

Service

a bit cheaper than I was anticipating (dreading) - always a good feeling! Having the car cleaned and hoovered is a lovely gesture

Service

First class service at short notice

Service

3 hours for a full service , plenty of coffee and very acceptable seating area then a complete underbody video inspection report was provided

Service

Serviced while I waited, well within the estimated time given when booked

Service

Knowledgeable and helpfull staff.

Service

The work is always done well and the staff exceptionally helpful.

Service

on time very polite staff

Service

Pleasant and efficient. Good customer care.

Service

Very busy when we arrived at our allotted time slot but we offered coffee while we waited and the wait was overly long

Service

Helpful and efficient team

Service

I was given a a replacement car whilst repaired carried out on mine and delivered back to my home address on completion and up dated daily from service department on progress on my repair.Brilliant service

Service

As above, it worked! Don’t need sugar coating or deceptions, just get the job done to my convenience. And it was.

Service

See above. Nothing too much trouble.

Service

You'd get top marks if a hire car was more available.

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Very good service and communication but left a message on my car which I’m having to go back to get taken off my display.

Service

Excellence at Customer Service every time I visit

Service

Staff were all helpful and polite. Provision of the P&R bus tickets was a very nice idea

Service

arranged collection and delivery of my Motability car

Service

Good service and warranty work on my car ni fuss and helpfull

Service

As above. They kept me informed and the car was returned clean and sparkly! Again there was no delay in picking up the car. Their service overall knocks spots off the local VW dealers.

Service

Great service supplied by quality staff

Service

Very professional, it’d be great if a replacement car was available to make it a top score.

Service

We are 100% happy with the car

Sales

James Dixon, my sales representative, kept me informed regularly on the progress of my order. He was very thorough, and professional, every step of the way. On delivery, he went through everything step by step, making everything clear.

Sales

The Sales Person James Dixon was excellent and extremely helpful and would seek to see him again.

Sales

The service I received was excelllent. It was a very efficient, clear and quick process.

Sales

Knowledgeable staff, pleasant environment, efficient service

Sales

Great service - they make you feel welcome and I cannot fault them.

Sales

lot of waiting around

Sales

Friendly and helpful service.

Sales

Completely satisfied with how I was dealt with.

Sales

All areas of the showroom staff were ready to assist in any problems or questions

Sales

The service we received from BMW was excellent, from the responsiveness in the sales process to the instructions on how to use the functions in the car after the sale.

Sales

as above love the car and sales experience I received

Sales

Good trade in value for my old BMW, good price for a new BMW and knowledgeable staff.

Sales

Salesmen Richard Perrett was very helpful and a pleasure to deal with

Sales

Could not have gone better thankyou.

Sales

Overall good service, product and deal. You would have to wow me to get completely satisfied.

Sales

The choice of cars in stock and when that wasn’t satisfactory working on a new car to my specification

Sales

Delivered on time as promised

Sales

Austin Cowell, the salesman, was brilliant through the whole process.

Sales

You could not get better experience anywhere

Sales

Very attentive sales person (Richard Perrett) who bent over backwards to help me.

Sales

I had a number of problems with the purchase of my first new car but the sales team went to extraordinary lengths to resolve this to my satisfaction. The problems were related to issues outside of the garage's control.

Sales

As already stated my experience of your Exeter based outlet for BMW was first class. A complete change of experience has occurred this time unlike my experience 3 years ago. I am glad I came back and am very happy with everything.

Sales

Peter Phipps very helpful, responsive and accommodating. Did a good job of explaining everything. Delivery went smoothly and fitted around my schedule. (Only thing that could have worked more smoothly was what to do with the “old” car. See above.)

Sales

Excellent service

Sales

Very helpful honest reliable stress free very happy

Sales

The manner in which the process of selecting and purchasing the car felt very easy as was a pleasurable experience.

Sales

Swift handover

Sales

Friendly service all round & excellent communication / updates re delivery stages.

Sales

I thoroughly enjoyed the experience!

Sales

As previously mentioned the collection experience wasn't what I'd hoped for. Greg did well with the environment at his disposal though. My new car collections from Audi were a better experience. Greg was great and very helpful though.

Sales

arron at exeter was very genuine and easy to warm to he always explained things well and treated us well he kept us in touch with delivery dates it was an excellent process.

Sales

Excellent service provided

Sales

Wonderful staff no problem too small or trivial