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Totally efficient experience thanks to Martyn Sheperd, from booking vehicle in to collection and return of the car, kept up to date, such simple touches that makes all the difference to me as a customer. Thank you Westerly Exeter renewed my faith
All went to plan - no problems
Excellent service, even the time on the clock was corrected
After the last recall I was told they would valet the car which they didn't..
Overall. Good job.
Friendly and helpful reception staff I can't judge on anything done under the bonnet but the car clean was only average and the Adblu was left empty but maybe that's not meant to be filled as part of the service
Work carried out to timescale required by me to collect car. Bus tickets into Exeter supplied. Car washed and valeted before return.
My problem was dealt with quickly and efficiently
A very helpful sales person who took on board my situation and did his best to help me.
Excellent service and all completed to my total satisfaction in the proposed time.
It's all in my complain sent to Andrew Hay-Barry
Friendly reception and prompt service. Clear update on progress.
There was more of an issue with my car than originally thought and the car had to be kept for several days. I was kept informed of all developments and a replacement car was found for me.
Friendly, informative staff. Explained what was required clearly. Efficient
Not made clear why I
If a complimentary clean is offered it should be done well, my alloy wheels showed signs of dirt that certainly would not have made it into your showroom. It was raining when I picked up the car so did not bother to go back and report.
Easy booking, excellent video communication and commentary, ready on time.
The vehicle we were told would be cleaned after the service but was returned untouched
Thanks for video of end of warranty check-up. Tyre treads were checked; had the tyre walls been inspected the missing valve cap would have been noticed - something I had intended to mention.
The staff are always friendly and helpful
Good communications from staff and work completed to our requirements.
Friendly staff with first class communication of updates on car service.
Car finished on time
Pleasant and knowledgeable staff
You never let me down
No waiting always feel that customer comes first
Resolution required 3 visits: 1. To view the problem and create spares list, 2. to carry out the work, 3. to address the fact that they couldn't do it at the 1st attempt as they didn't have the right spares! No offer to reimburse my wasted fuel costs
Work carried out and car returned on time. Also valeted.
Natalie on the service desk is excellent
Because every item completed to a good standard
Did what was asked and gave helpful advice.
Every time car sent back still faulty and there is never a report or any paperwork provide.
Quality and workmanship perfect
Very polite and helpful staff from the first phone call to arrange a service
Richard was very helpful in finding us a new car and communicated by email very well to ensure that we knew what was happening and when. He was very accommodating in terms of time for meeting him and understood the car and our needs very well.
Part unavailable which meant extra trip to bring car back for fitting.
Great service from the moment I got out if the car to when I left. The original salesman remembered me and asked how I was getting on. The car was ready in time and spotless.
as above comment
Performed an MOT while I waited in warm and comfortable surroundings with Coffee, WiFi and BBC news channel. Also washed and hoovered the vehicle
The car came in for a recall. Due to us noticing an exhaust smell this was dealt with promptly. It was noticed that the wiper blades needed replacing which we were happy to have done and also the rear brake pads.
A very good team a Exeter
It took THREE weeks to repair a puncture! Ok, I understand that every business has supply issues every so often, but to keep being told that it's normal to allow 10 working days for any repair, even a tyre....a joke!
Service was great, they car was cleaned and hovered which I didn't expected
Did what was required in the time promised.
Good video of vehicle health check and promptly completed work
The only fault was not being told the cost of the work being undertaken. While it wasn't an issue, it would have been nice to know
sorted the issue and cleaned the car.
The overall service of the car was fine the way your service department deals with customers needs to be improved and how the staff communicate with customers needs a bit of work.
Simple & seamless
A high score for me.
The problem was identified very quickly and the necessary part(s) ordered and fitted the same day. The loan vehicle had a problem and they arranged another within a reasonable time.
You asked for my opinion and that is what you have got thank you also backed by Rosemary my wife also Robin our Son. I am not looking forward to the time when I become too old to drive!!!
Couldn't be more helpful
Good service & I like the video report.
I was fitted in for a service and MOT at short notice/
Warm and friendly engagement from all of the team. Particularly the service desk, who are absolutely fantastic. There are 3 BMW dealerships which are closer to me, but based on service and staff alone i happily drive the extra distance
From the moment I entered your building I felt very comfortable and not under any pressure. There is a very friendly atmosphere.
Work needed was done on time and complete
I phoned Westerly and spoke with a junior member of staff who promised I would receive a call back from the Service Manager. I also emailed a copy of the speeding notice which was returned to the police with the garage details.
Everything done with a smile. Nothing too much trouble. Felt in capable hands. ??
Speedily carried out and a nice washed car to go home in
Was pretty accurate in time taken for service . A pleasant showroom to wait a short while, All work done seems fine
Having experienced other dealerships westerly Bmw service department is by far the best
Work completed while I waited and finished ahead of time
Nothing to be dissatisfied with!
Did what was asked. work completed on time. Nice clean car on collection
Great personal service explained everything
Service given by front office and mechanical staff
They dealt with my small problem quite effectively, although I was at the dealership far longer than I should have been.
Because I'm satisfied we had to wait for valet to be finished but no problem
Servicing for simple things is ridiculously expensive and I was charged £18 for uploading the service record to the car. I wasn't told about this and I wanted the MOT document which I wasn't given. I left a voice message and emailed Westerly Exeter
Good customer service
Very helpful staff, went that extra mile to sort out our problem
The excellent staff attitude
The handover was v poor and it was me that flagged up there was a problem. I was told it needed to come back in for a replacement part but no one could tell me what. Only when contacted about the 2nd booking was I told the windscreen needed replacing
Above and beyond expectations.
As always the service was helpful, friendly and professional. If I have a criticism it would relate to the complimentary wash and vac which I feel could be carried out with a little more care and attention.
Service advisor ensured that the job was completed on time
My car was in for Mot which was carried out efficiently. Apart from the cost (thankfully I was sitting down) very satisfied with the service
Nothing out of the ordinary really, which is exactly what you'd expect from a quality brand. Just good service without it coming across as you excelling. It's nothing more or anything less than I'd expect from BMW. Quality!
very happy with bmw service/support
Because the work was done quickly and well.
Oil change only but enjoyed seeing video of underside of my car with comments
The staff are friendly and professional, they will go that extra mile to help, I cannot fault the service.
Very honest reliable
The booking in was easy, courtesy car waiting and when my car was ready I received a phone call and the whole process went very smoothly.
Good service all queries answered
Managed to carry out service whilst I waited
No issues and no change to price quoted.
It was hassle free
The car was dropped off at the agreed time, however as it was only in for a small job, we didn't anticipate it to take over four hours
Pleasant helpful staff
Dealt with the minor problem in a competent manner.
Service completed on time. Price was as stated.
There was nothing that I could fault
Car fixed quickly - can't ask for more.
Everything done within expected timescale
Service was as I would hope for with good communication throughout.
When I phoned for the result of my MOT, I was told that it had failed on suspension and brakes. However, on the certification documentation, it was clear that the need for new brakes was merely advisory. I complained and received an apology.
Everything was easy, with timings arranged too suit us.
Bought an X5 Hybrid. When it was ready to pick up it had no charge in the electric so had to drive away on petrol. 1st time buying electric so really excited when picking it it but felt a bit deflated driving away. Also E-Drive button disconnected!!
Front nearside wheel was damaged or got mistakenly swapped during work on my brakes.
Everything was carried out in an efficient and timely manner.
Because I was completely satisfied
Kept informed of progress, delivered on the date,
James Dixon couldn't have done anything more to make our journey any smoother or enjoyable.
Our salesman had been off sick so came in on his day off. He made sure we were comfortable with everything.
Very polite staff very helpful salesman first class Peter Phiffs nothing to much trouble
Excellent service. Always felt comfortable with negotiations. Pity the same could not be said about my experience at Yeovil BMW. Exactly the opposite. Exeter BMW are what I have come to expect after many years with new vehicles. Excellent !!
Friendly, helpful service from the staff. The gentleman who sold us our car, Richard Perrett, was great with our kids as well as us!
Level of service matched with the expectation, given the image of the product being purchased.
5 star treatment
No hassles at all went very smoothly
Excellent knowledge, always available, polite and very helpful.
Extremely helpful and informative salesman. Great car
I was given weekly updates as to how my car was progressing and when it would arrive. James Dixon could not have been more helpful in ensuring the purchase of my new car went as smoothly as possibly.
Before and aftercare second to none
Easy to access with friendly and knowledgeable staff made the process enjoyable.
Highly very satisfied
Salesman very pleasant and efficient
Attention of employees who dealt with me.
Efficiency and helpfulness of staff
The salesman was conscientious at all times
Great approach to relationship selling from Peter
Great car and good sales representative
All staff we encountered very approachable and helpful. We were given as much time as we wanted throughout the purchase process and handover.
Excellent service provided throughout by Nigel.
Aaron was very polite, courteous and accurate and found the exact car I was looking for.
They were nothing less than Perfect. After Traveling over 100 miles by train to collect my new car they sent a driver to the station to collect me. Everything was perfect.
As always Westerly Exeter provide a first class experience from presale to delivery.
Great, with the exception of the tracker