Loading...

ABOUT WESTERLY EXETER.

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

X Event

Read

WHAT A DIFFERENCE A DAY MAKES.

Read

THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

Read

THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

Read

THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

Read

THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

Read

THE BMW 3 SERIES SALOON NOW AVAILABLE WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES ONLY.*

Read

BMW Help: Recalls

Read

SERVICE YOU EXPECT AT A PRICE YOU WOULDN'T

Read

CLEAN DRIVING COSTS LESS THAN YOU THINK

Read

BMW i8 Roadster

Read

WE’VE LOWERED BRAKE SERVICING PRICES.

Read

Impress with the new BMW Shadow Edition

Read

TRAVEL DISRUPTION IN EXETER SATURDAY 23RD AND SUNDAY 26TH JUNE.

Read

A Weekend to Remember for Exeter

Read

Bank Holiday Opening Hours

Read

High Up on Haldon Hill with BMW i

Read

Congratulations Rob Baxter and the Exeter Chiefs

Read

Easter Opening Hours at Westerly BMW

Read

Westerly Exeter Launch new 5 Series

Read

BMW Innovation.

Read

Exeter Chief's Rob Baxter collects his new BMW

Read

Exeter Chiefs’ Rob Baxter puts Schools through their paces

Read

Westerly Supports Exeter School's Alumni Networking Event

Read

Exeter Chiefs Head Coach Rob Baxter Test Drives the BMW i8

Read

Exeter Chiefs see off Wasps 24 -3

Read

Is there a BMW SI package on your used BMW?

Read

Electric Week at Westerly Exeter BMW

Read

Westerly Exeter BMW Recruitment Evening 20th January

Read

Westerly BMW Exclusive 'Pre VED Levy Increase' Offer

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Lewis Cudlipp

Head of Business

Richard Bishop

General Sales Manager

Andy Hosking

Used Car Manager

Jack Hodge

Retail manager

Karl Mariner

Sales Executive

Richard Perrett

Sales Executive

Austin Cowell

Sales Executive

James Dixon

Sales Executive

Peter Phipps

Sales Executive

Aaron Chapple

Sales Executive

Greg Waddington

Sales Executive

Will Whales

BMW Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I had previously been with VW and a colleague who was giving me a lift was with Lexus and we always got offered a coffee/Tea on arrival, particularly as we were due to spend decent amounts of money.

Service

When I collected the car, service reception informed me that they had checked the car and it was safe and it would need to come in again at some point for the replacement upgrade/part. I didn't think too much about this at the time but when I got...

Service

Could not fault the staff reception and efficiency.

Service

Can be costly but you get what you pay for - an excellent service plus good standard courtesy cars

Service

No courtesy car.

Service

Some of my friends who use other BMW dealers get a video detailing the work done on their vehicles. I would find this useful / interesting.

Service

Courteous and efficient service

Service

On time with no hassle

Service

Effortless and easy and good value

Service

Service was done quickly but thoroughly and Dave on service was extremely helpful as he always is as I try to deal with him or Mark

Service

Extremely efficient

Service

We live in Plymouth but choose to buyour cars and deal with Exeter because of a personal situation they even returned my car to Plymouth for me.

Service

The service rep Mark was very helpful and considerate Felt looked after

Service

The video after mot was outstanding ! Well done

Service

Everyone is always helpful and professional.

Service

The service at Westerley was very good.

Service

Always runs smoothly

Service

.

Service

As above professional staff go a long way,First class workmanship,

Service

Because it has always been very good.

Service

When collecting my car from Westerly Exeter I have always been delighted that it has been inspected and serviced by top technicians giving me complete "peace of mind and satisfaction"

Service

Excellent staff

Service

I was very satisfied with the service

Service

Did everything that i asked for

Service

The car is now fine and customer service was exceptional

Service

Your service advisor was excellent, my car was ready earlier than I hoped which was of considerable help to me.

Service

My car was picked up and driven to BMW by one of your staff and returned that evening with service completed and also an MOT was done as well. This left me completely free to go about my business at home that day. Thank you !

Service

Service was not too bad although there did seem to be a big mix up with the courtesy vehicles which did delay things

Service

I received what it said on the tin.

Service

BMW Exteter has been very consistent in all my dealings with them. All the staff have been friendly, positive and attentive.

Service

Helpful and polite staff

Service

welcoming

Service

Although originally they said they couldn’t do the work needed for a couple of weeks they did do it in a couple of days.

Service

A good quality of service, and the car comes back clean!

Service

The staff are friendly and helpful.

Service

the service took longer than expected, although you did make an allowance in the final cost

Service

Great service and delivery. Full report on service and very clean and prompt

Service

When i booked it in for the service and MoT I was told it would take about 2hrs. I was given an 11am slot. When I arrived I was told it would be 3hrs not 2. I was then informed thy wouldn't start it until 11.30 as they were on a break! It took 4hrs!

Service

Faultless levels of personal service

Service

Not totally Satisfied as ther was only 1 member of service reception staff to deal with 4 customers meaning that my prearranged drop off time of 11am actually became 11:36

Service

Given a courtesy car when a part needed to be ordered

Service

Being away on holiday and far from my usual dealership, the whole process from initial contact, booking, drop off and collection was very smooth.Staff went out of their way to help, excellent and efficient service from beginning to end.

Service

Completely satisfied - this comment speaks for itself!

Service

Efficient, professional service

Service

Everything went as planned.

Service

pack of window glue left in car

Service

Service & MOT were carried out on time to a good standard. No issues.

Service

The service agent was very courteous and explained why I had a problem and how to overcome it

Service

Superlatives do not need qualification

Service

Cheerful reception, full explanation of work done reasonable bill.

Service

Always an excellent service from Andy and his team

Service

No issues professional throughout my visit.

Service

Always pleased

Service

Kept me informed every step of the way and had the car ready well before the estimated time and very understanding when I couldn’t collect until the next day

Service

Unfortunately they forgot to reset the service light so I had to return to the dealer again.

Service

Responsive to my needs

Service

Main problems solved, other items raised were explained, courtesy car was simplest on offer, whilst newish it had no fuel and was not representative of the brand. This should be an opportunity to invite long term customers to trade up.

Service

Mark was great on the service deckGood communication

Service

First class service at short notice

Service

a bit cheaper than I was anticipating (dreading) - always a good feeling! Having the car cleaned and hoovered is a lovely gesture

Service

3 hours for a full service , plenty of coffee and very acceptable seating area then a complete underbody video inspection report was provided

Service

Pleasant and efficient. Good customer care.

Service

Knowledgeable and helpfull staff.

Service

Serviced while I waited, well within the estimated time given when booked

Service

on time very polite staff

Service

The work is always done well and the staff exceptionally helpful.

Service

Very busy when we arrived at our allotted time slot but we offered coffee while we waited and the wait was overly long

Service

Helpful and efficient team

Service

I was given a a replacement car whilst repaired carried out on mine and delivered back to my home address on completion and up dated daily from service department on progress on my repair.Brilliant service

Service

As above, it worked! Don’t need sugar coating or deceptions, just get the job done to my convenience. And it was.

Service

Very good service and communication but left a message on my car which I’m having to go back to get taken off my display.

Service

You'd get top marks if a hire car was more available.

Service

See above. Nothing too much trouble.

Service

Excellence at Customer Service every time I visit

Service

Staff were all helpful and polite. Provision of the P&R bus tickets was a very nice idea

Service

Good service and warranty work on my car ni fuss and helpfull

Service

arranged collection and delivery of my Motability car

Service

As above. They kept me informed and the car was returned clean and sparkly! Again there was no delay in picking up the car. Their service overall knocks spots off the local VW dealers.

Service

Great service supplied by quality staff

Service

Very professional, it’d be great if a replacement car was available to make it a top score.

Service

Although my car service could not be finished on time, I did get a courtesy car which got arranged for me with no fuss. From arranging the service, to the gentleman who collected my car, I received great customer service.

Service

All went very smoothly - service request, check in, waiting, time to undertake service, invoicing and payment.

Service

No problems & polite approach.

Service

As above complete satisfaction,job well done and the cost was managed to a reasonable level.

Service

Excellent service

Service

Efficient and good waiting area with excellent coffee and biscuits !

Service

Excellent all round

Service

Nothing appears to be a problem.

Service

As above

Service

Everything worked to plan

Service

Efficient, courteous and helpful

Service

Very happy with the way I was dealt with

Service

Returned on time and clean with clear details of work carried out.

Service

BMW's system is a bit opaque. When I send the car for a service I do not know exactly what will be done.

Service

Polite, professional, efficient service

Service

Everything was done on time and as expected.The car was returned cleaned which is always good.

Service

The service we received from BMW was excellent, from the responsiveness in the sales process to the instructions on how to use the functions in the car after the sale.

Sales

Good trade in value for my old BMW, good price for a new BMW and knowledgeable staff.

Sales

as above love the car and sales experience I received

Sales

Salesmen Richard Perrett was very helpful and a pleasure to deal with

Sales

Could not have gone better thankyou.

Sales

Overall good service, product and deal. You would have to wow me to get completely satisfied.

Sales

Delivered on time as promised

Sales

The choice of cars in stock and when that wasn’t satisfactory working on a new car to my specification

Sales

Austin Cowell, the salesman, was brilliant through the whole process.

Sales

You could not get better experience anywhere

Sales

Very attentive sales person (Richard Perrett) who bent over backwards to help me.

Sales

I had a number of problems with the purchase of my first new car but the sales team went to extraordinary lengths to resolve this to my satisfaction. The problems were related to issues outside of the garage's control.

Sales

As already stated my experience of your Exeter based outlet for BMW was first class. A complete change of experience has occurred this time unlike my experience 3 years ago. I am glad I came back and am very happy with everything.

Sales

Peter Phipps very helpful, responsive and accommodating. Did a good job of explaining everything. Delivery went smoothly and fitted around my schedule. (Only thing that could have worked more smoothly was what to do with the “old” car. See above.)

Sales

Excellent service

Sales

Very helpful honest reliable stress free very happy

Sales

Swift handover

Sales

The manner in which the process of selecting and purchasing the car felt very easy as was a pleasurable experience.

Sales

Friendly service all round & excellent communication / updates re delivery stages.

Sales

I thoroughly enjoyed the experience!

Sales

As previously mentioned the collection experience wasn't what I'd hoped for. Greg did well with the environment at his disposal though. My new car collections from Audi were a better experience. Greg was great and very helpful though.

Sales

arron at exeter was very genuine and easy to warm to he always explained things well and treated us well he kept us in touch with delivery dates it was an excellent process.

Sales

Wonderful staff no problem too small or trivial

Sales

Excellent service provided

Sales

Nothing was too much trouble, and continues in the same vein.

Sales

This is the 4th car I have bought from this dealership. Austin Cowell is thoroughly professional, understands our needs and I trust him.