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ABOUT WESTERLY EXETER.

Find out more about what we do and our team.

Meet the team

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Simon Emery

Head of Business

Karl Mariner

Sales Team Leader

Jack Hodge

Sales Team Leader

Richard Perrett

Sales Executive

Austin Cowell

Sales Executive

Peter Phipps

Sales Executive

Will Whales

Sales Executive

Adam Camp

Sales Executive

Chris Athey

Sales Administrator

Rianna Le-Chevalier

Sales Administrator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Customer service is excellent. Always helpful. Thank you. No negatives so far.

Service

Car was ready when expected.

Service

Perfect.

Service

overall excellent service.

Service

Efficient, cheerful and helpful staff

Service

Again very satisfied, I did give it full marks as the first time I had to ask again for them to look at something else in the car, but in fairness they checked it out and the matter was resolved.

Service

Great service. Fully understanding what we needed and gave us flexibility to suit us.

Service

I required 2 boot struts for my X6 and am very grateful for your help and discount as you were aware that I had been a 'good customer' of yours.

Service

I was dealt with quickly and sensibly and my car was ready for collection on time and had been cleaned. Thank you.

Service

I have always found BMW Westerly extremely helpful and efficient.

Service

Everything went smoothly.

Service

All good

Service

As a customer I know BMW will do a professional service and not try to get any unneeded expense from me.

Service

Mark who was dealing with me was excellent

Service

Always seems spot on.

Service

I'm very satisfied

Service

excellent service

Service

I received excellent attention at the service desk - in booking the service, in handing the car in and collecting it after the service. And the loan car suited my needs perfectly.

Service

Staff always very helpful

Service

Kept fully updated

Service

Much better experience this time around

Service

They couldn't have been any more helpful

Service

Booked car in for recall without any problems.

Service

They were very thorough in investigating low coolant levels at the car's first service. Car was nicely washed for me on a hot day.

Service

Car processed quickly and fault identified and fixed at the same time

Service

Danielle Parker your service advisor was friendly and efficient from booking in the car through to final payment.

Service

Always friendly and helpful particularly Sean and Jackie

Service

Reliable work and good feedback about the condition of my car

Service

Brilliant communication and polite staff

Service

Smooth and easy drop off, collection and communication of when car was ready

Service

All was good

Service

no problems

Service

Very smooth, no issues

Service

Despite calling in on the off chance that my vehicle could be repaired, the service was first class.Obviously had to wait awhile but every effort was made to carry out repair as quickly as possible.

Service

My car is only 2 years old, only feel happy if work is carried out by yourself

Service

So far excellent service

Service

No negative points, quick and easy process from dropping off my vehicle, to use the of a courtesy car and collection of my vehicle later in the day.

Service

Car was ready early and charged up

Service

Always cheerful staff nothing is to much trouble When wanting advise

Service

Really like the video of the car on the lift.

Service

Employees were polite and attentive

Service

Easy experience. The staff were friendly supportive and knowledgeable. The service was completed on time and hassle free

Service

Vehicle MOT completed on time

Service

No problems

Service

Problem dealt with quickly and efficiently under warranty.

Service

It was easy to book and completed on time

Service

Ease of booking, loan car provided

Service

good reception and 'de-brief' liked the video of the car during its service.

Service

Excellent service and booked me in at short notice

Service

There were no problems.

Service

The staff were extremely well informed and very pleasant to deal with

Service

Consistent service since 2008

Service

Treated well and all staff very polite

Service

easy drop off and received a message when my car was ready leaving me to go off and do other things.

Service

Excellent service from start to finish. Thank you

Service

Excellent service

Service

The staff are always helpful and professional.

Service

Extremely helpful and competent staff

Service

Polite and friendly service

Service

The sales and service teams at westerly Exeter have both been fantastic. Friendly, efficient, punctual and helpful. This was a non urgent issue to fix, but I still felt they really care.

Service

We are always kept informed.

Service

Fixed the problem very quickly

Service

Called to say car was ready. Explained minor problem. Parts ordered and time to replace Explained

Service

Always a warm welcome at Westerly Exeter. Today Mark assisted with the MOT booking in and liaison throughout the whole process. Also, Natalie went through the purchase of a further Service Plan ensuring it met all our requirements for the future.

Service

Easy to book, did what was required and to time agreed for MOT at a reasonable price point. Kept me informed.

Service

The customer service was excellent, we were able to have a courtesy car which was booked in advance and there were no issues

Service

Very satisfied; the colleagues I spoke to helped solve the problem in a professional manner. (If my phone calls were answered it would have been a 'completely satisfied'!)

Service

Always a fantastic service. Never disappoints

Service

Lovely staff

Service

Very knowledgable employees who were always very polite and efficient.

Service

Everything listed "The Request Form was" carried out to my entire satisfaction.

Service

Clean show room friendly staff and done quickly.

Service

ALWAYS A PLEASURE TO VISIT

Service

Service went like clockwork - service staff very courteous and kept me informed throughout my visit (I waited for the car). Job was completed within the job time so I was not kept waiting at all

Service

Took it in, service and camera fitted all before noon that day

Service

Everything as expected.

Service

Every thing went smoothly with no issues

Service

Very efficient and easy to deal with the service department is excellent

Service

Because it was very good

Service

Very satisfied

Service

nobody is completely perfect.....but it was very close!

Service

Fault was diagnosed, and fault rectified promptly. Washed in time for collection.

Service

Job was done quickly for me

Service

All done and cleaned and returned in the time allocated...perfect.

Service

Westerly does "exactly what it says on the tin".

Service

Quick and easy to arrange a booking from friendly staff. Although, on this occasion I only needed a brake fluid change, the car was returned spotlessly cleaned inside and out.

Service

Car collected and returned, so absolutely no hassle.

Service

I like the high standard of staff & service

Service

No issues with service provided.

Service

The most efficient and well executed service ever received! Dave was really helpful and knowledgable providing excellent customer service from start to end of my service experience. Receiving a personal video from the technicians was a great addition

Service

Professional, friendly, nicely presented depot.

Service

Everything was explained to me and the pick up went perfectly (except for me forgetting my V5 for my old car, which Michael dealt with brilliantly)

Sales

Hassle free!

Sales

Austin and the team were fantastic

Sales

James initially I dealt with was excellent. I was then dealt with by Richard Perrett. Very professional, personable. He was very patient with me as this was my first time buying a new car. I felt he gave his best service to me, 5 star!

Sales

I was however disappointed with the BMW Connected experience which was not easy and caused stress in its set up. This did let down the experience that Westerly worked so hard to make excellent.

Sales

Richard was fab, couldn't do anymore to help and always contactable. Made changing my car (relatively) easy ??

Sales

Everything we wanted and needed was dealt with satisfactorily.

Sales

I was very pleased with the process and the new car.

Sales

Great service from your sales representative at all times during the run up to taking delivery of my new car.

Sales

The service was excellent. Efficient. I was kept regularly updated.

Sales

First class transaction in terms of process, product and communication.

Sales

Very friendly and professional, nothing too much trouble

Sales

Faultless , caring and professional service throughout.

Sales

I was treated with respect by all personel I had contact with

Sales

Product knowledge, simple transaction, aftercare follow up.

Sales

Richard kept me up to date frequently and over delivered frequently.

Sales

Service and kindness from the sales team was very good .The whole transaction was excellent .I am very pleased with the car .

Sales

Mike was really easy to deal with. Was never over pressuring (like a lot of the other dealerships I had spoken to) and was flexible to contact as I was quite busy with work at the time. Was kept up to date with the delivery time and collection.

Sales

Great experience at the dealership,very friendly staff and everything went smoothly. When i came to collect, we sat down and went through all the paperwork and then were shown the car, there was no rush a lot of time was taken with me which was great

Sales

The whole experience was most satisfactory and explains why I am a regular customer over a period of many years.

Sales

Very friendly, knowledgeable and helpful sales rep

Sales

Austin has a very client focused approach. He isn't pushy but did raise areas such as the service plan and GAP insurance and explained them clearly and professionally but then let me make a decision. It is the only approach that works with me.

Sales

We were very pleased with the help from the Exeter garage.

Sales

The salesman Richard Perrett was brilliant he couldn't have been more helpful when I change the car next I will hopefully see him

Sales

Went very smoothly

Sales

All very straightforward

Sales

First class service from start to finish. Minimum of fuss and was made to feel very personal.

Sales

Adam Camp was most helpful.

Sales

Excellent customer empathy. Very knowlageable about the product and suppotive to myself as a customer.

Sales

Everything ran like clockwork

Sales

Although it's difficult with the current situation and the whole experience was not as personal as previous the staff did well under difficult circumstances

Sales

Car was delivered on the day and time promised - clean and ready to go

Sales

Salesman

Sales

Very happy and car arrived earlier

Sales

I was given regular updates on my new car and everything was explained very clearly in a friendly and efficient way

Sales

Excellent service