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ABOUT WESTERLY EXETER.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

APART FROM TRAFFIC JAMS ON THE WAY TO THE SERVICE ALL WENT WELL AND TO TIME.

Service

Very friendly atmosphere within the dealership

Service

Westerly B.M.W did not in my opinion worry too much about customers requests

Service

Friendly and helpful staff

Service

We are always well looked after.

Service

It's a service what can you say unless you are dissatisfied.

Service

Professional service

Service

A great experience with me the customer at the forefront.

Service

I had no problems .

Service

Carried out on time while I waited, even in Covid 19 restrictions

Service

Straigh forward friendly and efficient

Service

Customer service second to none. Martin was a pleasure to deal with and did everything he could to accommodate my service with only one day's notice, as I would have otherwise exceeded the mileage to qualify for my second free service.

Service

Cannot find any fault with servicing. Car given a courtesy clean which was appreciated.

Service

Car was collected and delivered back leaving us safe at home shielding

Service

Very easy, no quibble service. I knew what I was getting and how much it would cost in advance of the service. The team at Westerly were all very respectful and I felt that I was a valued customer.

Service

No issues

Service

Car washed and hoovered before returning

Service

Appointment booked, car taken to dealer, MOT/ Fluid change done, pick up car. Easy.

Service

The BMW staff member was very accommodating and courteous in dealing with my problem.

Service

as always full satified with servive

Service

Every thing gets done , a companion in one of the top service centres for BMW

Service

Parts not in stock

Service

The service was due in a couple of weeks but because I was there for another reason they fitted it in whilst we were in Exeter

Service

Everything went smoothly

Service

Excellent Service From Jamie Proudfoot Service Advisor

Service

Great service on the day, collected a lovely clean car

Service

You did what I expected and washed the car

Service

my service agent was welcoming and knew why I was there before I could say and he explained everything I needed to know efficiently.

Service

Easy to book a service - car taken into the garage for me and returned - kept informed all the way - quoted guideline figure for service by service department and my bill was slightly less so no nasty surprises

Service

Good information and ready on time

Service

The best

Service

Little more to be said really. Service and MOT efficiently carried out, car cleaned, and a clear video sent to illustrate wear to brakes tyres etc.

Service

Dealt with efficiently and professionally. Video emailed as car was being examined with full explanation.

Service

i was very satisfied with the service i received car ready when they said it would be and a text to inform me it was ready to pick up great service

Service

I felt the video I was sent as part of the checks provided additional reassurance and the staff were polite and efficient

Service

Collect and return service by positive people. Video report underneath car is very useful. Also car cleaning.

Service

Was charged less for the service than the original quoted price, which was a pleasant surprise considering the constraints everyone is working under at the moment due to Covid.

Service

very good service the service advisor was excellent

Service

Attention to customer service

Service

Service completed in time promised and within quote.

Service

Completely satisfied.

Service

Every thing done as requested

Service

Super service

Service

All ways helpful and friendly

Service

All work completed on time

Service

Easy booking, professional reception and great service

Service

No hard push, rather honest advice which suited my need. Flexible too, I was able to reschedule the service at short notice but keep the MOT booked.

Service

All relevant aspects covered on leaving and collecting vehicle. Car was in very good shape after the Service.

Service

After a shaky start the issues was resolved without fuss.

Service

Service done on time and thorough

Service

The staff were helpful in terms of sorting out what needed doing and how to arrange it.

Service

Your staff are your number 1 asset.

Service

Good MOT offer and my car was cleaned.

Service

They are always so helpful, and nothing is too much trouble for them. Thank you to all.

Service

Car only needed a first service but I was notified when it was ready, it was clean and the dealership ensured no costs for me travelling to and from the dealership throughout the process.

Service

Prompt collection and delivery.

Service

We dealt with Jamie and was excellent. He gave us the unvarnished truth regarding our tyres but at the same time gave us some real practical advice on what our options were.

Service

Every thing was professionally carried out.

Service

In the current covid 19 times the experience at Westerly Exeter was first class and still managed to maintain a friendly and professional customer experience.

Service

evrything went perfectly and service cheaper than expected

Service

Excellent customer service and kind staffs no fuss Straight forward advices

Service

No problems

Service

A job well done & in good time.

Service

Solved warranty issue at the same time

Service

Very friendly staff.

Service

Always kept informed

Service

Service completed swiftly, and like the video

Service

everything was done as required even though they were extremely busy gave me a curtsey car and took time out to explain the difference with our own car

Service

Friendly, helpful, prompt and curteous service experience.

Service

The car came back clean and in good working order.

Service

Prompt service, in and out within 3 hours.

Service

Booked by telephone - short wait on drop off - telephone call received to raise issue - arrangements made to replace part - car ready for pick up

Service

James Dixon from start to finish was very helpful and as my hisband had been shielding , he was extra cautious . He always kept us informed and made everything stress free.

Sales

Very well organised during difficult COVID times.

Sales

Will was very attentive from start to finish, delivering a high level of customer service, his knowledge of the brand was exceptional and on handover he was very thorough on demonstrating features and benefits on the vehicle.

Sales

Excellent experience from the beginning to picking up my new car.

Sales

Yep, very satisfied. Dealer was willing to compromise in order to achieve a mutually acceptable deal and then kept me up to date all through the delivery process. Also couldn't do enough on day of delivery, even though the salesperson was v busy.

Sales

It was easy to dial up the car that fitted all my needs and delivery was really easy even with COVID-19 . The car is lovely.

Sales

Omg Will Whales was just amazing. Absolutely professional at all times . Did not feel pressured into buying a car. Went in for one and came out with two !!

Sales

Kept me up to date with the likely delivery arrange a suitable time for picking up the new vehicle and made the completion of the paperwork as seemless as possible.

Sales

We found it to be a very professional organisation and it was a pleasure to deal with them. During Covid 19 they managed safety precautions extremely well - we felt completely safe.

Sales

Nothing too much trouble

Sales

Relaxed atmosphere and very informative salesman

Sales

Always very professional and attentive .

Sales

We were given first class service from Will Whales at Exeter. Everything was easy and promptly dealt with.

Sales

on time good service in lockdown