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I had previously been with VW and a colleague who was giving me a lift was with Lexus and we always got offered a coffee/Tea on arrival, particularly as we were due to spend decent amounts of money.
When I collected the car, service reception informed me that they had checked the car and it was safe and it would need to come in again at some point for the replacement upgrade/part. I didn't think too much about this at the time but when I got...
Could not fault the staff reception and efficiency.
Can be costly but you get what you pay for - an excellent service plus good standard courtesy cars
No courtesy car.
Some of my friends who use other BMW dealers get a video detailing the work done on their vehicles. I would find this useful / interesting.
Courteous and efficient service
On time with no hassle
Effortless and easy and good value
Service was done quickly but thoroughly and Dave on service was extremely helpful as he always is as I try to deal with him or Mark
We live in Plymouth but choose to buyour cars and deal with Exeter because of a personal situation they even returned my car to Plymouth for me.
The service rep Mark was very helpful and considerate Felt looked after
The video after mot was outstanding ! Well done
Everyone is always helpful and professional.
The service at Westerley was very good.
Always runs smoothly
As above professional staff go a long way,First class workmanship,
Because it has always been very good.
When collecting my car from Westerly Exeter I have always been delighted that it has been inspected and serviced by top technicians giving me complete "peace of mind and satisfaction"
I was very satisfied with the service
Did everything that i asked for
The car is now fine and customer service was exceptional
Your service advisor was excellent, my car was ready earlier than I hoped which was of considerable help to me.
My car was picked up and driven to BMW by one of your staff and returned that evening with service completed and also an MOT was done as well. This left me completely free to go about my business at home that day. Thank you !
Service was not too bad although there did seem to be a big mix up with the courtesy vehicles which did delay things
I received what it said on the tin.
BMW Exteter has been very consistent in all my dealings with them. All the staff have been friendly, positive and attentive.
Helpful and polite staff
Although originally they said they couldnt do the work needed for a couple of weeks they did do it in a couple of days.
A good quality of service, and the car comes back clean!
The staff are friendly and helpful.
the service took longer than expected, although you did make an allowance in the final cost
Great service and delivery. Full report on service and very clean and prompt
When i booked it in for the service and MoT I was told it would take about 2hrs. I was given an 11am slot. When I arrived I was told it would be 3hrs not 2. I was then informed thy wouldn't start it until 11.30 as they were on a break! It took 4hrs!
Faultless levels of personal service
Not totally Satisfied as ther was only 1 member of service reception staff to deal with 4 customers meaning that my prearranged drop off time of 11am actually became 11:36
Given a courtesy car when a part needed to be ordered
Being away on holiday and far from my usual dealership, the whole process from initial contact, booking, drop off and collection was very smooth.Staff went out of their way to help, excellent and efficient service from beginning to end.
Completely satisfied - this comment speaks for itself!
Efficient, professional service
Everything went as planned.
pack of window glue left in car
Service & MOT were carried out on time to a good standard. No issues.
The service agent was very courteous and explained why I had a problem and how to overcome it
Superlatives do not need qualification
Cheerful reception, full explanation of work done reasonable bill.
Always an excellent service from Andy and his team
No issues professional throughout my visit.
Kept me informed every step of the way and had the car ready well before the estimated time and very understanding when I couldnt collect until the next day
Unfortunately they forgot to reset the service light so I had to return to the dealer again.
Responsive to my needs
Main problems solved, other items raised were explained, courtesy car was simplest on offer, whilst newish it had no fuel and was not representative of the brand. This should be an opportunity to invite long term customers to trade up.
Mark was great on the service deckGood communication
First class service at short notice
a bit cheaper than I was anticipating (dreading) - always a good feeling! Having the car cleaned and hoovered is a lovely gesture
3 hours for a full service , plenty of coffee and very acceptable seating area then a complete underbody video inspection report was provided
Pleasant and efficient. Good customer care.
Knowledgeable and helpfull staff.
Serviced while I waited, well within the estimated time given when booked
on time very polite staff
The work is always done well and the staff exceptionally helpful.
Very busy when we arrived at our allotted time slot but we offered coffee while we waited and the wait was overly long
Helpful and efficient team
I was given a a replacement car whilst repaired carried out on mine and delivered back to my home address on completion and up dated daily from service department on progress on my repair.Brilliant service
As above, it worked! Dont need sugar coating or deceptions, just get the job done to my convenience. And it was.
Very good service and communication but left a message on my car which Im having to go back to get taken off my display.
You'd get top marks if a hire car was more available.
See above. Nothing too much trouble.
Excellence at Customer Service every time I visit
Staff were all helpful and polite. Provision of the P&R bus tickets was a very nice idea
Good service and warranty work on my car ni fuss and helpfull
arranged collection and delivery of my Motability car
As above. They kept me informed and the car was returned clean and sparkly! Again there was no delay in picking up the car. Their service overall knocks spots off the local VW dealers.
Great service supplied by quality staff
Very professional, itd be great if a replacement car was available to make it a top score.
Although my car service could not be finished on time, I did get a courtesy car which got arranged for me with no fuss. From arranging the service, to the gentleman who collected my car, I received great customer service.
All went very smoothly - service request, check in, waiting, time to undertake service, invoicing and payment.
No problems & polite approach.
As above complete satisfaction,job well done and the cost was managed to a reasonable level.
Efficient and good waiting area with excellent coffee and biscuits !
Excellent all round
Nothing appears to be a problem.
Everything worked to plan
Efficient, courteous and helpful
Very happy with the way I was dealt with
Returned on time and clean with clear details of work carried out.
BMW's system is a bit opaque. When I send the car for a service I do not know exactly what will be done.
Polite, professional, efficient service
Everything was done on time and as expected.The car was returned cleaned which is always good.
The service we received from BMW was excellent, from the responsiveness in the sales process to the instructions on how to use the functions in the car after the sale.
Good trade in value for my old BMW, good price for a new BMW and knowledgeable staff.
as above love the car and sales experience I received
Salesmen Richard Perrett was very helpful and a pleasure to deal with
Could not have gone better thankyou.
Overall good service, product and deal. You would have to wow me to get completely satisfied.
Delivered on time as promised
The choice of cars in stock and when that wasnt satisfactory working on a new car to my specification
Austin Cowell, the salesman, was brilliant through the whole process.
You could not get better experience anywhere
Very attentive sales person (Richard Perrett) who bent over backwards to help me.
I had a number of problems with the purchase of my first new car but the sales team went to extraordinary lengths to resolve this to my satisfaction. The problems were related to issues outside of the garage's control.
As already stated my experience of your Exeter based outlet for BMW was first class. A complete change of experience has occurred this time unlike my experience 3 years ago. I am glad I came back and am very happy with everything.
Peter Phipps very helpful, responsive and accommodating. Did a good job of explaining everything. Delivery went smoothly and fitted around my schedule. (Only thing that could have worked more smoothly was what to do with the old car. See above.)
Very helpful honest reliable stress free very happy
The manner in which the process of selecting and purchasing the car felt very easy as was a pleasurable experience.
Friendly service all round & excellent communication / updates re delivery stages.
I thoroughly enjoyed the experience!
As previously mentioned the collection experience wasn't what I'd hoped for. Greg did well with the environment at his disposal though. My new car collections from Audi were a better experience. Greg was great and very helpful though.
arron at exeter was very genuine and easy to warm to he always explained things well and treated us well he kept us in touch with delivery dates it was an excellent process.
Wonderful staff no problem too small or trivial
Excellent service provided
Nothing was too much trouble, and continues in the same vein.
This is the 4th car I have bought from this dealership. Austin Cowell is thoroughly professional, understands our needs and I trust him.