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ABOUT WESTERLY EXETER.

Find out more about what we do and our team.

Meet the team

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Simon Emery

Head of Business

Karl Mariner

Sales Team Leader

Jack Hodge

Sales Team Leader

James Dixon

Sales Executive

Richard Perrett

Sales Executive

Austin Cowell

Sales Executive

Peter Phipps

Sales Executive

Will Whales

Sales Executive

Chris Athey

Sales Administrator

Rianna Le-Chevalier

Sales Administrator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

On time, car cleaned after service. Richard Perret supported effectively

Service

Polite and helpful staff

Service

all dealt with with courtesy & efficiency - Would have been 5 stars if a courtesy car was available

Service

my car was valeted as part of the MOT 'package' to a good standard.

Service

Short notice booking, and no problems. Helpful at all stages.

Service

Great staff

Service

Appreciation of collection and return to my home.Service and requests carried out in your usual efficient manor.

Service

Always very helpful and knowledgeable

Service

Clear discussions regarding work and time scale involved

Service

Got what I needed with no issues

Service

Excellent service

Service

I appreciate having my car collected/returned from my home for servicing.

Service

Very efficient

Service

Extremely polite helpful and professional

Service

Because we are don't think they could be more helpful,

Service

Prompt service, fast and friendly. Rung me 1 hour earlier than expected!

Service

Brilliant staff. Excellent communication

Service

They are always proessional and friendly and keep you in the loop

Service

They did what they said they would do..

Service

Friendly and professional service.

Service

It was all very smooth and expertly done

Service

Very satisfied with all aspects of the service

Service

Well organised, car taken in at the time agreed and returned with work done and shining in good time.

Service

Good information and service.

Service

Very satisfied in every way

Service

MoT carried out within the promised time and with a video inspection thrown in

Service

Car was in for minor warranty work All carried out with no fuss whatsoever

Service

Straight forward customer service experience. Only reason I haven't given 5.0 is the first website I tried to book through (Westerly's) failed to book the service, I was successful when using the BMW main site however.

Service

Courteous staff and happy to give the time of day to a customer. (me).

Service

I AM DISABLED AND YOU PICK UP THE CAR FROM MY HOUSE AND RETURNED IT WHEN THE SERVICE WAS FINISHED,ALSO TELLING ME WHAT YOU DID ON LINE WITH THE SERVICE.

Service

Car returned exactly as brought in. No dings or anything to complain about. Previous experiences at other centres have been bad.

Service

Car was repaired quickly and had a decent courtesy car

Service

Always polite and professional

Service

Great service department who are trustworthy.

Service

Excellent service .

Service

Did what had to be done in the time stated

Service

Quick efficient and reasonably priced

Service

Good experience of all staff.

Service

Richard in sales is fantastic and always delivers and the service team have been good lately!

Service

Very great service

Service

Efficient check in, good communication and updates on work completion and good pick up experience

Service

All done on time and within budget

Service

Mark, the service manager dealing with my car did an excellent job, both in sorting out a problem that the car had and in keeping me informed about what was going on.

Service

The service is efficient, vehicle is ready when promised and text messages keep me informed of progress.

Service

All good

Service

Work agreed done and within the time scale promised. Also car cleaned for me.

Service

I was impressed with the video review a nice touch.

Service

The service was completed in a timely manner. The customer service was excellent and friendly.

Service

I was hoping whilst visiting to take the opportunity of looking at the X series, but with the Covid restrictions I wasn't able to even sit in one. The representative was very courteous and sorry that the company couldn't have been more helpful.

Service

The service team were very helpful even when I was running late to pick up my car.

Service

I was notified of by mail of the work which needed to be undertaken; an appointment was booked, and the work completed within the time agreed.

Service

Good customer service, friendly staff

Service

Westerly have always provided efficient courteous and skilled service from first contract to completion

Service

As above

Service

Always very friendly and helpful.

Service

Pleased with the service we had

Service

The system just worked so well

Service

Everything was done on time -high standard of Covid security from driver

Service

The staff at Westerly are all very helpful.

Service

Excellent service and highly recommend them.

Service

I was contacted to let me know the work was completed and the car was available and clean when I collected it.

Service

As always the service department at Westerly's was their usual friendly, helpful selves and got the work done on time with minimum of fuss.

Service

Everything was carried out to time and communication was excellent

Service

As above , no complaints.

Service

All done without any problems and car delivered back to me valeted to high standard. Delivery driver polite and friendly.

Service

I found westerly more than helpful and the courtesy car wash went a long way.

Service

Let me know exactly what was happening to my car in a very professional manner.

Service

no problems, work was completed within the time that was agreed

Service

Excellent service and support

Service

The booking confirmation email was blank so useless as a confirmation and as a reminder

Service

No problems at all - everything you expect from a competent BMW dealer

Service

It was just a hassle free experience provided by friendly, helpful staff .

Service

If I give 5 stars there will be no room to improve.

Service

The work was well done, the service people were friendly and efficient, and everything was done in the time they said it would be done.

Service

No hassle clean vehicle on collection

Service

The service team in Exeter have again been both courteous and efficient in dealing with my requirements

Service

Because I was happy with the service.

Service

Great Service

Service

Helpful and friendly team in Exeter.

Service

Very smooth they did exactly what they said they would do

Service

Service department are friendly, efficient, understand your requirements and explain as much detail as you want.

Service

Everything worked out as indicated

Service

Excellent experience despite a sudden problem being uncovered after the service! Sean sorted it out in a very customer focussed manner.

Service

Will again did everything he possibly could during difficult times to find me the perfect car, and together we got there easily without any hassle or stress.

Service

Brilliant. Free clean of the car was a very nice gesture

Service

Always polite car gets sorted.

Service

Caring attitude of staff.

Service

fully completed on time.

Service

Very satisfied. Although the faults should have been identified and rectified on purchase, I cannot fault the effort Austin went to in ensuring the car was ready on this occasion.

Service

The last couple of services the valet on the car has been pointless. I am very happy to say that when I picked up my car after this latest service the valet was 5star

Service

Normal high standard

Service

No complaints about customer service. All staff very helpful.

Service

In for MOT (delayed by the pandemic for six months). Asked for minor work to be attended to first if needed to get through the certification. Call received from Sean later in the day to 'assure (me) of peaceful night's sleep' as Test was complete.

Service

Efficient, timely, friendly

Service

Great prompt service

Service

They did was needed.

Service

Recall notice for a heating fault. Remedied at no cost

Service

I always feel like a vlaued customer and that the peoplpe involved all the way from the service desk through to the mechanic working on my vehicle actually care about what they are doing.

Service

They contact with me every time was needed, as it was service and some test. Great team

Service

nothing further to add

Service

Answer already given.

Service

Can't fault them ,great team

Service

MOT and Warranty check completed in time stated and a report provided at the end highlighting required action in the near future

Service

Treated well by staff.

Service

Service reception dealt with me in first class manner

Service

RECEPTION FIRST CLASS / VEHICLE ALWAYS BACK ON TIME & CAN BUT COMPLIMENT EXETER BMW OPERATION

Service

As usual, the staff go the extra mile to make me feel comfortable and I feel they do a great job looking after my car.

Service

It was the MOT but like the service that you get from the service department and especially the clean car, inside and out!

Service

good service all round

Service

Nothing seemed to be a problem

Service

Everything went really smoothly and everything I needed doing was done.

Service

Kept me updated on the progress and cost of repair

Service

Efficient and Covid-safe service, car was ready earlier than promised too.

Service

All together good service, both the service team and engineers were very communicative and happy to talk about options.

Service

Very Covid aware. Courtesy car had been sanatised as was my car when I collected it. Thank you.

Service

quick and efficient

Service

All the scheduled work was completed and on time.

Service

No hiccups

Service

everything was done to my complete satisfaction.

Service

Sorted the issue and gave me a courtesy car

Service

Our issue is with BMW as a whole not Westerly. The staff are excellent.

Service

Service (recall) dealt with promptly. Friendly & efficient pick up / drop off service (thanks Adrian!). Appreciated the wash & vac too, though a little surprised the boot wasn't vacuumed.

Service

Very helpful staff.

Service

My surname is spelt incorrectly. It is TAIT not Tate

Service

Always good service

Service

Helpful and efficient.

Service

Friendly staff, good feedback after service.

Service

Work carried out to a high standard

Service

Very good

Service

The service reception was excellent and I was kept informed of problems arising. Having been informed that my car had to be driven approx 30 miles to get

Service

Basically I was made to feel like a priority and well looked after. Particular thanks to James Dixon in sales. A small fix on a piece of trim on my car was dealt with swiftly and with a loan car available at short notice.

Service

Very good work but could cost a bit less.

Service

Very seamless and stress free, car collected and re-delivered

Service

Cus they are good

Service

Brilliant cleaning of wheel hubs thank you

Service

As I said, they were very helpful

Service

Friendly, polite and efficient staff

Service

Good staff .

Service

Very professional and courteous

Service

Excellent friendly staff very professional

Service

It would be nice if the parts weren't so expensive but otherwise I couldn't fault it.

Service

The work was completed as described

Service

I was disappointed to be charged an additional £200 for damage to my part exchange that was not previously picked up in the photos I sent to the dealer.

Sales

James at BMW was excellent, he kept us informed of every stage of the the new car from being built to its journey to the UK. He was so helpful and courteous, a very good ambassador for the company.

Sales

Very satisfied even with the COVID situation and social distancing...

Sales

Will Whales supported me throughout the process of creating a new order with the Mobility Scheme at BMW. He explained everything well at each stage and provided me with helpful advice when asked. Thank you for all of your help.

Sales

Your salesman was operating in difficult circumstances but made it easy for us to make the change and kept in touch with us throughout.

Sales

Very satisfied with the sales person and the manner of the handover

Sales

Nothing was too much trouble a test drive was arranged & we then placed the order paid the deposit all on the same morning. Peter made the whole transaction smooth & easy.

Sales

Nothing was too much trouble and the salesman Richard Perrett kept us updated throughout

Sales

The cars are superb and the service I cannot fault

Sales

I wasn't able to test drive the car because of covid. But the video provided by Westerley Exeter told me everything I needed to know. And when I took delivery of the car I was not disappointed. It was even better than I thought it would be

Sales

Richard from Exeter BMW was very helpful. Nothing was to much trouble for him

Sales

Friendly, knowledgeable and professional staff. Richard Perrett was brilliant, he went out of his way to make our experience as smooth as possible and kept us up to date throughout the process. Thank you!

Sales

The service at Exeter BMW is always excellent and the purchase of my new car was made very simple.

Sales

Allowed for any Covid issues and had everything ready for me, whatever the restrictions were.

Sales

Austin was very easy and straightforward to deal with. Kept up to date at all times, no surprises.

Sales

Professional and courteous at all times