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Employees were polite and attentive
Problem dealt with quickly and efficiently under warranty.
Vehicle MOT completed on time
Easy experience. The staff were friendly supportive and knowledgeable. The service was completed on time and hassle free
It was easy to book and completed on time
Ease of booking, loan car provided
good reception and 'de-brief' liked the video of the car during its service.
Excellent service and booked me in at short notice
There were no problems.
The staff were extremely well informed and very pleasant to deal with
Consistent service since 2008
Treated well and all staff very polite
easy drop off and received a message when my car was ready leaving me to go off and do other things.
Excellent service from start to finish. Thank you
Extremely helpful and competent staff
The staff are always helpful and professional.
The sales and service teams at westerly Exeter have both been fantastic. Friendly, efficient, punctual and helpful. This was a non urgent issue to fix, but I still felt they really care.
Fixed the problem very quickly
Polite and friendly service
We are always kept informed.
Always a warm welcome at Westerly Exeter. Today Mark assisted with the MOT booking in and liaison throughout the whole process. Also, Natalie went through the purchase of a further Service Plan ensuring it met all our requirements for the future.
Called to say car was ready. Explained minor problem. Parts ordered and time to replace Explained
The customer service was excellent, we were able to have a courtesy car which was booked in advance and there were no issues
Easy to book, did what was required and to time agreed for MOT at a reasonable price point. Kept me informed.
Very satisfied; the colleagues I spoke to helped solve the problem in a professional manner. (If my phone calls were answered it would have been a 'completely satisfied'!)
Always a fantastic service. Never disappoints
Everything listed "The Request Form was" carried out to my entire satisfaction.
Very knowledgable employees who were always very polite and efficient.
Clean show room friendly staff and done quickly.
ALWAYS A PLEASURE TO VISIT
Service went like clockwork - service staff very courteous and kept me informed throughout my visit (I waited for the car). Job was completed within the job time so I was not kept waiting at all
Took it in, service and camera fitted all before noon that day
Everything as expected.
Every thing went smoothly with no issues
Very efficient and easy to deal with the service department is excellent
Because it was very good
Fault was diagnosed, and fault rectified promptly. Washed in time for collection.
Job was done quickly for me
Westerly does "exactly what it says on the tin".
All done and cleaned and returned in the time allocated...perfect.
nobody is completely perfect.....but it was very close!
Car collected and returned, so absolutely no hassle.
Quick and easy to arrange a booking from friendly staff. Although, on this occasion I only needed a brake fluid change, the car was returned spotlessly cleaned inside and out.
The most efficient and well executed service ever received! Dave was really helpful and knowledgable providing excellent customer service from start to end of my service experience. Receiving a personal video from the technicians was a great addition
No issues with service provided.
I like the high standard of staff & service
Professional, friendly, nicely presented depot.
I spoke with both service advisers and they were both knowledgeable & professional.
As stated above Nice and trustworthy will be spreading that to all I know
All went very smoothly.
Excellent service from the staff
Dealt with the issue to my total satisfaction
Fully met my requirements in terms of problems associated with Covid-19. Car was collected from me and delivered back. Dealings with Sean in the service centre and the vehicle delivery driver were first class.
Efficient and friendly service
On time, car cleaned after service. Richard Perret supported effectively
Polite and helpful staff
my car was valeted as part of the MOT 'package' to a good standard.
all dealt with with courtesy & efficiency - Would have been 5 stars if a courtesy car was available
Short notice booking, and no problems. Helpful at all stages.
Got what I needed with no issues
Appreciation of collection and return to my home.Service and requests carried out in your usual efficient manor.
Clear discussions regarding work and time scale involved
Always very helpful and knowledgeable
I appreciate having my car collected/returned from my home for servicing.
Extremely polite helpful and professional
Because we are don't think they could be more helpful,
Prompt service, fast and friendly. Rung me 1 hour earlier than expected!
Brilliant staff. Excellent communication
It was all very smooth and expertly done
They did what they said they would do..
Friendly and professional service.
They are always proessional and friendly and keep you in the loop
Well organised, car taken in at the time agreed and returned with work done and shining in good time.
Very satisfied with all aspects of the service
Good information and service.
Car was in for minor warranty work All carried out with no fuss whatsoever
MoT carried out within the promised time and with a video inspection thrown in
Very satisfied in every way
Straight forward customer service experience. Only reason I haven't given 5.0 is the first website I tried to book through (Westerly's) failed to book the service, I was successful when using the BMW main site however.
Courteous staff and happy to give the time of day to a customer. (me).
I AM DISABLED AND YOU PICK UP THE CAR FROM MY HOUSE AND RETURNED IT WHEN THE SERVICE WAS FINISHED,ALSO TELLING ME WHAT YOU DID ON LINE WITH THE SERVICE.
Car was repaired quickly and had a decent courtesy car
Car returned exactly as brought in. No dings or anything to complain about. Previous experiences at other centres have been bad.
Excellent service .
Great service department who are trustworthy.
Always polite and professional
Quick efficient and reasonably priced
Did what had to be done in the time stated
Good experience of all staff.
Richard in sales is fantastic and always delivers and the service team have been good lately!
Very great service
Efficient check in, good communication and updates on work completion and good pick up experience
All done on time and within budget
Mark, the service manager dealing with my car did an excellent job, both in sorting out a problem that the car had and in keeping me informed about what was going on.
Work agreed done and within the time scale promised. Also car cleaned for me.
The service is efficient, vehicle is ready when promised and text messages keep me informed of progress.
I was impressed with the video review a nice touch.
The service was completed in a timely manner. The customer service was excellent and friendly.
I was hoping whilst visiting to take the opportunity of looking at the X series, but with the Covid restrictions I wasn't able to even sit in one. The representative was very courteous and sorry that the company couldn't have been more helpful.
The service team were very helpful even when I was running late to pick up my car.
I was notified of by mail of the work which needed to be undertaken; an appointment was booked, and the work completed within the time agreed.
Westerly have always provided efficient courteous and skilled service from first contract to completion
Good customer service, friendly staff
Always very friendly and helpful.
Everything was done on time -high standard of Covid security from driver
The system just worked so well
Pleased with the service we had
Excellent customer empathy. Very knowlageable about the product and suppotive to myself as a customer.
Everything ran like clockwork
Although it's difficult with the current situation and the whole experience was not as personal as previous the staff did well under difficult circumstances
Car was delivered on the day and time promised - clean and ready to go
Very happy and car arrived earlier
I was given regular updates on my new car and everything was explained very clearly in a friendly and efficient way
Outstanding customer service
COVID restrictions prevented full experience but very good
Mr Phipps was excellent
I was disappointed to be charged an additional £200 for damage to my part exchange that was not previously picked up in the photos I sent to the dealer.
Very satisfied even with the COVID situation and social distancing...
James at BMW was excellent, he kept us informed of every stage of the the new car from being built to its journey to the UK. He was so helpful and courteous, a very good ambassador for the company.
Will Whales supported me throughout the process of creating a new order with the Mobility Scheme at BMW. He explained everything well at each stage and provided me with helpful advice when asked. Thank you for all of your help.
Your salesman was operating in difficult circumstances but made it easy for us to make the change and kept in touch with us throughout.
Very satisfied with the sales person and the manner of the handover
Nothing was too much trouble a test drive was arranged & we then placed the order paid the deposit all on the same morning. Peter made the whole transaction smooth & easy.
Nothing was too much trouble and the salesman Richard Perrett kept us updated throughout