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APART FROM TRAFFIC JAMS ON THE WAY TO THE SERVICE ALL WENT WELL AND TO TIME.
Very friendly atmosphere within the dealership
Westerly B.M.W did not in my opinion worry too much about customers requests
Friendly and helpful staff
We are always well looked after.
It's a service what can you say unless you are dissatisfied.
A great experience with me the customer at the forefront.
I had no problems .
Carried out on time while I waited, even in Covid 19 restrictions
Straigh forward friendly and efficient
Customer service second to none. Martin was a pleasure to deal with and did everything he could to accommodate my service with only one day's notice, as I would have otherwise exceeded the mileage to qualify for my second free service.
Cannot find any fault with servicing. Car given a courtesy clean which was appreciated.
Car was collected and delivered back leaving us safe at home shielding
Very easy, no quibble service. I knew what I was getting and how much it would cost in advance of the service. The team at Westerly were all very respectful and I felt that I was a valued customer.
Car washed and hoovered before returning
Appointment booked, car taken to dealer, MOT/ Fluid change done, pick up car. Easy.
The BMW staff member was very accommodating and courteous in dealing with my problem.
as always full satified with servive
Every thing gets done , a companion in one of the top service centres for BMW
Parts not in stock
The service was due in a couple of weeks but because I was there for another reason they fitted it in whilst we were in Exeter
Everything went smoothly
Excellent Service From Jamie Proudfoot Service Advisor
Great service on the day, collected a lovely clean car
You did what I expected and washed the car
my service agent was welcoming and knew why I was there before I could say and he explained everything I needed to know efficiently.
Easy to book a service - car taken into the garage for me and returned - kept informed all the way - quoted guideline figure for service by service department and my bill was slightly less so no nasty surprises
Good information and ready on time
Little more to be said really. Service and MOT efficiently carried out, car cleaned, and a clear video sent to illustrate wear to brakes tyres etc.
Dealt with efficiently and professionally. Video emailed as car was being examined with full explanation.
i was very satisfied with the service i received car ready when they said it would be and a text to inform me it was ready to pick up great service
I felt the video I was sent as part of the checks provided additional reassurance and the staff were polite and efficient
Collect and return service by positive people. Video report underneath car is very useful. Also car cleaning.
Was charged less for the service than the original quoted price, which was a pleasant surprise considering the constraints everyone is working under at the moment due to Covid.
very good service the service advisor was excellent
Attention to customer service
Service completed in time promised and within quote.
Every thing done as requested
All ways helpful and friendly
All work completed on time
Easy booking, professional reception and great service
No hard push, rather honest advice which suited my need. Flexible too, I was able to reschedule the service at short notice but keep the MOT booked.
All relevant aspects covered on leaving and collecting vehicle. Car was in very good shape after the Service.
After a shaky start the issues was resolved without fuss.
Service done on time and thorough
The staff were helpful in terms of sorting out what needed doing and how to arrange it.
Your staff are your number 1 asset.
Good MOT offer and my car was cleaned.
They are always so helpful, and nothing is too much trouble for them. Thank you to all.
Car only needed a first service but I was notified when it was ready, it was clean and the dealership ensured no costs for me travelling to and from the dealership throughout the process.
Prompt collection and delivery.
We dealt with Jamie and was excellent. He gave us the unvarnished truth regarding our tyres but at the same time gave us some real practical advice on what our options were.
Every thing was professionally carried out.
In the current covid 19 times the experience at Westerly Exeter was first class and still managed to maintain a friendly and professional customer experience.
evrything went perfectly and service cheaper than expected
Excellent customer service and kind staffs no fuss Straight forward advices
A job well done & in good time.
Solved warranty issue at the same time
Very friendly staff.
Always kept informed
Service completed swiftly, and like the video
everything was done as required even though they were extremely busy gave me a curtsey car and took time out to explain the difference with our own car
Friendly, helpful, prompt and curteous service experience.
The car came back clean and in good working order.
Prompt service, in and out within 3 hours.
Booked by telephone - short wait on drop off - telephone call received to raise issue - arrangements made to replace part - car ready for pick up
James Dixon from start to finish was very helpful and as my hisband had been shielding , he was extra cautious . He always kept us informed and made everything stress free.
Very well organised during difficult COVID times.
Will was very attentive from start to finish, delivering a high level of customer service, his knowledge of the brand was exceptional and on handover he was very thorough on demonstrating features and benefits on the vehicle.
Excellent experience from the beginning to picking up my new car.
Yep, very satisfied. Dealer was willing to compromise in order to achieve a mutually acceptable deal and then kept me up to date all through the delivery process. Also couldn't do enough on day of delivery, even though the salesperson was v busy.
It was easy to dial up the car that fitted all my needs and delivery was really easy even with COVID-19 . The car is lovely.
Omg Will Whales was just amazing. Absolutely professional at all times . Did not feel pressured into buying a car. Went in for one and came out with two !!
Kept me up to date with the likely delivery arrange a suitable time for picking up the new vehicle and made the completion of the paperwork as seemless as possible.
We found it to be a very professional organisation and it was a pleasure to deal with them. During Covid 19 they managed safety precautions extremely well - we felt completely safe.
Nothing too much trouble
Relaxed atmosphere and very informative salesman
Always very professional and attentive .
We were given first class service from Will Whales at Exeter. Everything was easy and promptly dealt with.
on time good service in lockdown