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Timely, polite and sensible charge
Reported leak dealt witrh. Car valeted well done
Friendly staff. Service carried out exactly on time. Nice no cost loan car.
Staff helpful, telephoned when they said they would to let me know my vehicle was ready and it was washed too - fantastic.
Kept to the time advised on booking and kept us updated by phone as to when car was ready. Good to have the car washed too!
Very helpful, and nice courtesy car given. Not sure wether the air conditioning refreshing service was needed though.
Service was excellent
Although I had to wait for the MOT and service to be carried out,Within the present restrictions it was carried out promptly.
They were friendly and professional the work was done before the estimated time and no complaints whatsoever
Provided expert opinion on break repairs and tyre life
Checked possible problems, and reassured me the tyre pressures would be checked as part of the service.
Good, polite service from helpful friendly staff.
Quick and efficent
High standards. Friendly and helpful staff
always excellent service and people skills at BMW Westerley
Car drives well and is kept in good condition by the garage
Love the interactive video you send
Car service, MOT & repairs completed professionally.
Superb service e
I have Always been satisfied at Westerly (Exeter) where the staff are always cooperative and helpful.
Just wish it was closer to home. As it means it takes 2 days, having to deliver it one day and pick it up the next. I look forward to the end of the pandemic then I can just spend some time in Exeter and not go all the way home.
no problems with the customer service and everything carried out as agreed.
helpful friendly service - issues sorted
Job done properly, in good time , at a competitive price.
Dealing with Martyn is a personal experience, he is simply focused on my car, he has all the information to hand, takes personal responsibility and l will never need to worry that l should have asked were there any problems that l needed to address.
Staff are always extremely helpful and friendly.
The service staff are always very helpful and friendly and my car is always done perfectly and is cleaned.
Nice friendly staff, efficient and car ready when requested.
On time and provided info
You were able to do a car pick service for the recall. Plus you then did it's first service in the same visit.
Good staff. Friendly helpful
A creditable service worthy of praise.
Car collected, MOTed, washed/valeted and returned.
Efficient, car collection, courtesy, reasonable costs.
Very cheerful, knowledgeable and helpful reception.
Great service as always
Timings maintained and car presented in good order after. All work carried out.
Smooth and prompt service
The lady on service eventually acknowledged my presence but no eye contact, just looked at her screen and said someone would be a long shortly - a smile and manners doesn't cost a thing...
My car is a mobility car and I have taken it in for a service and always had a car to borrow
Staff very friendly and efficient.
Very friendly and great service
Friendly check in from Mark on the service desk, gave me good advice on seeking replacement tyres and he kept me in touch with the work being done at all stages.
Although I didn't have a problem with the car I thought I did and they could explain to me what I needed to know.
Car returned clean and on time
Always responsive and very easy to deal with all staff extremely professional
I was given honest information regarding my options for replacing my car. Richard was very knowledgeable and has been extremely helpful during the process.
Had to book over phone but helpful staff. Good job but very pricey.
Kept us informed weekly on the progress of our new car. Any queries where dealt with efficiently and quick. Weekly updates where great and realistic timescales.
During difficult times the car was prepared quickly and handed over very smoothly whilst adhering to all COVID guidelines. The purchase of the car was all done remotely.
James, the salesperson was once again very proactive, informative & professional. This is the 2nd time I've purchased new from James in Exeter over the past 2 years
Very good customer service from Very knowledgable staff sales executive
The car was great and again great salesperson.
Informative from the start, we knew what was happening and when.
Richard Perrett was excellent-professional, attentive, scrupulously honest and thoroughly reliable.
Every thing was sorted quickly and efficiently.
Efficient, safe, clear and very helpful. Better setup than other dealers (non BMW) that we visited in the process.
Austin was very helpful even during the COVID We had exceptional service from him
The service was attentive and personal. They did not offer me extra products I did not want, and always kept me informed of progress of the delivery of my new car.
James Dixon, at BMW Westerly Exeter. I've had over 50+ new cars in my life, this has got to be the best experience so far.
I received numerous emails regarding the progress of the build of the vehicle and when I should expect it at the dealership. Limitations due to COVID but I cant fault the service or Richard who worked to ensure that the experience was good
Very satisfied with the whole experience
James Dixon is excellent. A good communicator, he managed my expectations.