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ABOUT WESTERLY EXETER.

Find out more about what we do and our team.

Meet the team

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Simon Emery

Head of Business

Karl Mariner

Sales Team Leader

Jack Hodge

Sales Team Leader

Richard Perrett

Sales Executive

Austin Cowell

Sales Executive

Peter Phipps

Sales Executive

Will Whales

Sales Executive

Adam Camp

Sales Executive

Chris Athey

Sales Administrator

Rianna Le-Chevalier

Sales Administrator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very satisfied with car service, courtesy clean and customer service / feedback on car

Service

Been customer for 30 years and never had a cause for concern

Service

They diagnosed the problem and informed me what they are going to do and how long it will take.

Service

Excellent there is no other word for it. Westley has definitely got it right how to treat a customer.

Service

Job done to my satisfaction.

Service

Professional service

Service

Great customer experience

Service

Professional, interested and friendly service. My calls were returned as promised.

Service

All servicing and MOT completed in a timely fashion.

Service

Never any problems

Service

A good informative team at westerly

Service

Always friendly, prompt and helpful

Service

Very helpful staff carrys out great services.

Service

STAFF ARE 101%/PRODUCT IS 102% !

Service

I was informed on when car was being picked up and delivered

Service

Service and warranty repair very good. However they forgot to do the complimentary hoover inside the car.

Service

The experience was excellent

Service

Prompt, friendly & efficient service

Service

I got what I expected.

Service

Polite and helpful service desk. Work completed quickly while I waited including washing. Did not try to sell me more than I needed.

Service

Easy to book and no problems

Service

Thorough and precise

Service

Fitted in the car service at short notice and had it ready on time......and clean!

Service

I suffer with poor mobility. Westerly collect my car for me, take it for service/MOT and bring it back later. Polite and friendly driver.

Service

Seamless.

Service

Good communication from Westerly about progress and work that needing doing.

Service

The service and the staff are really helpful

Service

MOT completed as required

Service

Brillent friendly, understanding, shows empathy for your situation and helpful staff.

Service

I only use westerly. Despite living in peterbourgh, I schedule a service while I visit family back home

Service

Always professional

Service

As above. I'm kept informed of what's needed and what's not needed. The check-in and checkout is always swift and courteous. The car was returned spotless. I would choose to buy another BMW just because the staff are so good. I can't fault them

Service

Easy to arrange and great comms

Service

The service manager kept me informed and answered all of my questions perfectly

Service

Great service. Nothing to much trouble. People that work there seem to generally want to help. Unlike Mercedes up the road.

Service

The dealership was very good. Pleasant reception staff, good loan car and the car was washed gives a good experience.

Service

They've always provided nothing but superb friendly service. The gentleman that comes to pick up and drop off my car is polite, friendly and considerate.

Service

The best

Service

Polite and efficient

Service

Car returned after service, clean inside and outside. Loan car provided which was extremely helpful. Staff pleasant and helpful and a video provided on the computer indicating the work undertaken.

Service

All my expectations were either met or exceeded.

Service

No reason to be unhappy

Service

Very helpful specially the service department.

Service

Fully met expectations

Service

quicker than was forecast and given a valet.

Service

The work was undertaken more quickly than advised. I did not have to wait as long as I expected. The service receptionist was extremely polite and efficient. The car was beautifully cleaned while I waited.

Service

Everything was completed and the 1st time I have seen an health check video of the car plus car was washed and vacuumed

Service

Service check in was professional and updates through the process via telephone were spot on.

Service

Car was ready sooner than I thought & came back clean inside & out

Service

Service department were extremely helpful in collecting and returning my car to me.

Service

I trust the staff to do their job.

Service

Service is quick and efficent

Service

My warranty had just worn out but as a good will gesture my car was fixed. That's the sign of class! You don't get that in many other places. That's why I have always bought my cars at westerly over the past 20 years or so.

Service

Customer service is excellent. Always helpful. Thank you. No negatives so far.

Service

Car was ready when expected.

Service

Perfect.

Service

Efficient, cheerful and helpful staff

Service

I required 2 boot struts for my X6 and am very grateful for your help and discount as you were aware that I had been a 'good customer' of yours.

Service

Great service. Fully understanding what we needed and gave us flexibility to suit us.

Service

overall excellent service.

Service

Again very satisfied, I did give it full marks as the first time I had to ask again for them to look at something else in the car, but in fairness they checked it out and the matter was resolved.

Service

I was dealt with quickly and sensibly and my car was ready for collection on time and had been cleaned. Thank you.

Service

I have always found BMW Westerly extremely helpful and efficient.

Service

Everything went smoothly.

Service

All good

Service

As a customer I know BMW will do a professional service and not try to get any unneeded expense from me.

Service

Mark who was dealing with me was excellent

Service

I'm very satisfied

Service

excellent service

Service

I received excellent attention at the service desk - in booking the service, in handing the car in and collecting it after the service. And the loan car suited my needs perfectly.

Service

Always seems spot on.

Service

Staff always very helpful

Service

They couldn't have been any more helpful

Service

Much better experience this time around

Service

Kept fully updated

Service

They were very thorough in investigating low coolant levels at the car's first service. Car was nicely washed for me on a hot day.

Service

Booked car in for recall without any problems.

Service

Danielle Parker your service advisor was friendly and efficient from booking in the car through to final payment.

Service

Car processed quickly and fault identified and fixed at the same time

Service

Very satisfied

Sales

We normally buy from Westerly BMW Bridgwater but will be using Exeter in the future, Richard couldn't do enough to help.

Sales

Professional , knowledgeable and courteous . Excellent customer service.

Sales

Westerly in Exeter we're helpful throughout and have given me support since. It's a shame they are not local for me in Solihull

Sales

From start to end it was plain sailing. All questions answered and all paperwork sent via email as I was away working at the time.

Sales

Covid got in the way but the sales staff kept me informed of the car journey

Sales

Hassle free!

Sales

Everything was explained to me and the pick up went perfectly (except for me forgetting my V5 for my old car, which Michael dealt with brilliantly)

Sales

James initially I dealt with was excellent. I was then dealt with by Richard Perrett. Very professional, personable. He was very patient with me as this was my first time buying a new car. I felt he gave his best service to me, 5 star!

Sales

Austin and the team were fantastic

Sales

Richard was fab, couldn't do anymore to help and always contactable. Made changing my car (relatively) easy ??

Sales

Everything we wanted and needed was dealt with satisfactorily.

Sales

I was however disappointed with the BMW Connected experience which was not easy and caused stress in its set up. This did let down the experience that Westerly worked so hard to make excellent.

Sales

I was very pleased with the process and the new car.

Sales

The service was excellent. Efficient. I was kept regularly updated.

Sales

Great service from your sales representative at all times during the run up to taking delivery of my new car.

Sales

First class transaction in terms of process, product and communication.

Sales

Very friendly and professional, nothing too much trouble

Sales

Faultless , caring and professional service throughout.

Sales

I was treated with respect by all personel I had contact with

Sales

Product knowledge, simple transaction, aftercare follow up.

Sales

Richard kept me up to date frequently and over delivered frequently.

Sales

Great experience at the dealership,very friendly staff and everything went smoothly. When i came to collect, we sat down and went through all the paperwork and then were shown the car, there was no rush a lot of time was taken with me which was great

Sales

Mike was really easy to deal with. Was never over pressuring (like a lot of the other dealerships I had spoken to) and was flexible to contact as I was quite busy with work at the time. Was kept up to date with the delivery time and collection.

Sales

Service and kindness from the sales team was very good .The whole transaction was excellent .I am very pleased with the car .