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Customer service is excellent. Always helpful. Thank you. No negatives so far.
Car was ready when expected.
overall excellent service.
Efficient, cheerful and helpful staff
Again very satisfied, I did give it full marks as the first time I had to ask again for them to look at something else in the car, but in fairness they checked it out and the matter was resolved.
Great service. Fully understanding what we needed and gave us flexibility to suit us.
I required 2 boot struts for my X6 and am very grateful for your help and discount as you were aware that I had been a 'good customer' of yours.
I was dealt with quickly and sensibly and my car was ready for collection on time and had been cleaned. Thank you.
I have always found BMW Westerly extremely helpful and efficient.
Everything went smoothly.
As a customer I know BMW will do a professional service and not try to get any unneeded expense from me.
Mark who was dealing with me was excellent
Always seems spot on.
I'm very satisfied
I received excellent attention at the service desk - in booking the service, in handing the car in and collecting it after the service. And the loan car suited my needs perfectly.
Staff always very helpful
Kept fully updated
Much better experience this time around
They couldn't have been any more helpful
Booked car in for recall without any problems.
They were very thorough in investigating low coolant levels at the car's first service. Car was nicely washed for me on a hot day.
Car processed quickly and fault identified and fixed at the same time
Danielle Parker your service advisor was friendly and efficient from booking in the car through to final payment.
Always friendly and helpful particularly Sean and Jackie
Reliable work and good feedback about the condition of my car
Brilliant communication and polite staff
Smooth and easy drop off, collection and communication of when car was ready
All was good
Very smooth, no issues
Despite calling in on the off chance that my vehicle could be repaired, the service was first class.Obviously had to wait awhile but every effort was made to carry out repair as quickly as possible.
My car is only 2 years old, only feel happy if work is carried out by yourself
So far excellent service
No negative points, quick and easy process from dropping off my vehicle, to use the of a courtesy car and collection of my vehicle later in the day.
Car was ready early and charged up
Always cheerful staff nothing is to much trouble When wanting advise
Really like the video of the car on the lift.
Employees were polite and attentive
Easy experience. The staff were friendly supportive and knowledgeable. The service was completed on time and hassle free
Vehicle MOT completed on time
Problem dealt with quickly and efficiently under warranty.
It was easy to book and completed on time
Ease of booking, loan car provided
good reception and 'de-brief' liked the video of the car during its service.
Excellent service and booked me in at short notice
There were no problems.
The staff were extremely well informed and very pleasant to deal with
Consistent service since 2008
Treated well and all staff very polite
easy drop off and received a message when my car was ready leaving me to go off and do other things.
Excellent service from start to finish. Thank you
The staff are always helpful and professional.
Extremely helpful and competent staff
Polite and friendly service
The sales and service teams at westerly Exeter have both been fantastic. Friendly, efficient, punctual and helpful. This was a non urgent issue to fix, but I still felt they really care.
We are always kept informed.
Fixed the problem very quickly
Called to say car was ready. Explained minor problem. Parts ordered and time to replace Explained
Always a warm welcome at Westerly Exeter. Today Mark assisted with the MOT booking in and liaison throughout the whole process. Also, Natalie went through the purchase of a further Service Plan ensuring it met all our requirements for the future.
Easy to book, did what was required and to time agreed for MOT at a reasonable price point. Kept me informed.
The customer service was excellent, we were able to have a courtesy car which was booked in advance and there were no issues
Very satisfied; the colleagues I spoke to helped solve the problem in a professional manner. (If my phone calls were answered it would have been a 'completely satisfied'!)
Always a fantastic service. Never disappoints
Very knowledgable employees who were always very polite and efficient.
Everything listed "The Request Form was" carried out to my entire satisfaction.
Clean show room friendly staff and done quickly.
ALWAYS A PLEASURE TO VISIT
Service went like clockwork - service staff very courteous and kept me informed throughout my visit (I waited for the car). Job was completed within the job time so I was not kept waiting at all
Took it in, service and camera fitted all before noon that day
Everything as expected.
Every thing went smoothly with no issues
Very efficient and easy to deal with the service department is excellent
Because it was very good
nobody is completely perfect.....but it was very close!
Fault was diagnosed, and fault rectified promptly. Washed in time for collection.
Job was done quickly for me
All done and cleaned and returned in the time allocated...perfect.
Westerly does "exactly what it says on the tin".
Quick and easy to arrange a booking from friendly staff. Although, on this occasion I only needed a brake fluid change, the car was returned spotlessly cleaned inside and out.
Car collected and returned, so absolutely no hassle.
I like the high standard of staff & service
No issues with service provided.
The most efficient and well executed service ever received! Dave was really helpful and knowledgable providing excellent customer service from start to end of my service experience. Receiving a personal video from the technicians was a great addition
Professional, friendly, nicely presented depot.
Everything was explained to me and the pick up went perfectly (except for me forgetting my V5 for my old car, which Michael dealt with brilliantly)
Austin and the team were fantastic
James initially I dealt with was excellent. I was then dealt with by Richard Perrett. Very professional, personable. He was very patient with me as this was my first time buying a new car. I felt he gave his best service to me, 5 star!
I was however disappointed with the BMW Connected experience which was not easy and caused stress in its set up. This did let down the experience that Westerly worked so hard to make excellent.
Richard was fab, couldn't do anymore to help and always contactable. Made changing my car (relatively) easy ??
Everything we wanted and needed was dealt with satisfactorily.
I was very pleased with the process and the new car.
Great service from your sales representative at all times during the run up to taking delivery of my new car.
The service was excellent. Efficient. I was kept regularly updated.
First class transaction in terms of process, product and communication.
Very friendly and professional, nothing too much trouble
Faultless , caring and professional service throughout.
I was treated with respect by all personel I had contact with
Product knowledge, simple transaction, aftercare follow up.
Richard kept me up to date frequently and over delivered frequently.
Service and kindness from the sales team was very good .The whole transaction was excellent .I am very pleased with the car .
Mike was really easy to deal with. Was never over pressuring (like a lot of the other dealerships I had spoken to) and was flexible to contact as I was quite busy with work at the time. Was kept up to date with the delivery time and collection.
Great experience at the dealership,very friendly staff and everything went smoothly. When i came to collect, we sat down and went through all the paperwork and then were shown the car, there was no rush a lot of time was taken with me which was great
The whole experience was most satisfactory and explains why I am a regular customer over a period of many years.
Very friendly, knowledgeable and helpful sales rep
Austin has a very client focused approach. He isn't pushy but did raise areas such as the service plan and GAP insurance and explained them clearly and professionally but then let me make a decision. It is the only approach that works with me.
We were very pleased with the help from the Exeter garage.
The salesman Richard Perrett was brilliant he couldn't have been more helpful when I change the car next I will hopefully see him
Went very smoothly
All very straightforward
First class service from start to finish. Minimum of fuss and was made to feel very personal.
Adam Camp was most helpful.
Excellent customer empathy. Very knowlageable about the product and suppotive to myself as a customer.
Everything ran like clockwork
Although it's difficult with the current situation and the whole experience was not as personal as previous the staff did well under difficult circumstances
Car was delivered on the day and time promised - clean and ready to go
Very happy and car arrived earlier
I was given regular updates on my new car and everything was explained very clearly in a friendly and efficient way