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ABOUT WESTERLY EXETER.

Find out more about what we do and our team.

Meet the team

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Simon Emery

Head of Business

Karl Mariner

Sales Team Leader

Jack Hodge

Sales Team Leader

James Dixon

Sales Executive

Richard Perrett

Sales Executive

Austin Cowell

Sales Executive

Peter Phipps

Sales Executive

Will Whales

Sales Executive

Chris Athey

Sales Administrator

Rianna Le-Chevalier

Sales Administrator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Employees were polite and attentive

Service

Problem dealt with quickly and efficiently under warranty.

Service

No problems

Service

Vehicle MOT completed on time

Service

Easy experience. The staff were friendly supportive and knowledgeable. The service was completed on time and hassle free

Service

It was easy to book and completed on time

Service

Ease of booking, loan car provided

Service

good reception and 'de-brief' liked the video of the car during its service.

Service

Excellent service and booked me in at short notice

Service

There were no problems.

Service

The staff were extremely well informed and very pleasant to deal with

Service

Consistent service since 2008

Service

Treated well and all staff very polite

Service

easy drop off and received a message when my car was ready leaving me to go off and do other things.

Service

Excellent service from start to finish. Thank you

Service

Excellent service

Service

Extremely helpful and competent staff

Service

The staff are always helpful and professional.

Service

The sales and service teams at westerly Exeter have both been fantastic. Friendly, efficient, punctual and helpful. This was a non urgent issue to fix, but I still felt they really care.

Service

Fixed the problem very quickly

Service

Polite and friendly service

Service

We are always kept informed.

Service

Always a warm welcome at Westerly Exeter. Today Mark assisted with the MOT booking in and liaison throughout the whole process. Also, Natalie went through the purchase of a further Service Plan ensuring it met all our requirements for the future.

Service

Called to say car was ready. Explained minor problem. Parts ordered and time to replace Explained

Service

The customer service was excellent, we were able to have a courtesy car which was booked in advance and there were no issues

Service

Easy to book, did what was required and to time agreed for MOT at a reasonable price point. Kept me informed.

Service

Very satisfied; the colleagues I spoke to helped solve the problem in a professional manner. (If my phone calls were answered it would have been a 'completely satisfied'!)

Service

Always a fantastic service. Never disappoints

Service

Lovely staff

Service

Everything listed "The Request Form was" carried out to my entire satisfaction.

Service

Very knowledgable employees who were always very polite and efficient.

Service

Clean show room friendly staff and done quickly.

Service

ALWAYS A PLEASURE TO VISIT

Service

Service went like clockwork - service staff very courteous and kept me informed throughout my visit (I waited for the car). Job was completed within the job time so I was not kept waiting at all

Service

Took it in, service and camera fitted all before noon that day

Service

Everything as expected.

Service

Every thing went smoothly with no issues

Service

Very efficient and easy to deal with the service department is excellent

Service

Because it was very good

Service

Fault was diagnosed, and fault rectified promptly. Washed in time for collection.

Service

Job was done quickly for me

Service

Westerly does "exactly what it says on the tin".

Service

Very satisfied

Service

All done and cleaned and returned in the time allocated...perfect.

Service

nobody is completely perfect.....but it was very close!

Service

Car collected and returned, so absolutely no hassle.

Service

Quick and easy to arrange a booking from friendly staff. Although, on this occasion I only needed a brake fluid change, the car was returned spotlessly cleaned inside and out.

Service

The most efficient and well executed service ever received! Dave was really helpful and knowledgable providing excellent customer service from start to end of my service experience. Receiving a personal video from the technicians was a great addition

Service

No issues with service provided.

Service

I like the high standard of staff & service

Service

Professional, friendly, nicely presented depot.

Service

I spoke with both service advisers and they were both knowledgeable & professional.

Service

As stated above Nice and trustworthy will be spreading that to all I know

Service

All went very smoothly.

Service

Always helpful

Service

Excellent

Service

Excellent service from the staff

Service

Dealt with the issue to my total satisfaction

Service

Fully met my requirements in terms of problems associated with Covid-19. Car was collected from me and delivered back. Dealings with Sean in the service centre and the vehicle delivery driver were first class.

Service

Highly satisfied

Service

Efficient and friendly service

Service

On time, car cleaned after service. Richard Perret supported effectively

Service

Polite and helpful staff

Service

my car was valeted as part of the MOT 'package' to a good standard.

Service

all dealt with with courtesy & efficiency - Would have been 5 stars if a courtesy car was available

Service

Short notice booking, and no problems. Helpful at all stages.

Service

Got what I needed with no issues

Service

Great staff

Service

Appreciation of collection and return to my home.Service and requests carried out in your usual efficient manor.

Service

Clear discussions regarding work and time scale involved

Service

Always very helpful and knowledgeable

Service

Excellent service

Service

I appreciate having my car collected/returned from my home for servicing.

Service

Extremely polite helpful and professional

Service

Very efficient

Service

Because we are don't think they could be more helpful,

Service

Prompt service, fast and friendly. Rung me 1 hour earlier than expected!

Service

Brilliant staff. Excellent communication

Service

It was all very smooth and expertly done

Service

They did what they said they would do..

Service

Friendly and professional service.

Service

They are always proessional and friendly and keep you in the loop

Service

Well organised, car taken in at the time agreed and returned with work done and shining in good time.

Service

Very satisfied with all aspects of the service

Service

Good information and service.

Service

Car was in for minor warranty work All carried out with no fuss whatsoever

Service

MoT carried out within the promised time and with a video inspection thrown in

Service

Very satisfied in every way

Service

Straight forward customer service experience. Only reason I haven't given 5.0 is the first website I tried to book through (Westerly's) failed to book the service, I was successful when using the BMW main site however.

Service

Courteous staff and happy to give the time of day to a customer. (me).

Service

I AM DISABLED AND YOU PICK UP THE CAR FROM MY HOUSE AND RETURNED IT WHEN THE SERVICE WAS FINISHED,ALSO TELLING ME WHAT YOU DID ON LINE WITH THE SERVICE.

Service

Car was repaired quickly and had a decent courtesy car

Service

Car returned exactly as brought in. No dings or anything to complain about. Previous experiences at other centres have been bad.

Service

Excellent service .

Service

Great service department who are trustworthy.

Service

Always polite and professional

Service

Quick efficient and reasonably priced

Service

Did what had to be done in the time stated

Service

Good experience of all staff.

Service

Richard in sales is fantastic and always delivers and the service team have been good lately!

Service

Very great service

Service

Efficient check in, good communication and updates on work completion and good pick up experience

Service

All done on time and within budget

Service

Mark, the service manager dealing with my car did an excellent job, both in sorting out a problem that the car had and in keeping me informed about what was going on.

Service

All good

Service

Work agreed done and within the time scale promised. Also car cleaned for me.

Service

The service is efficient, vehicle is ready when promised and text messages keep me informed of progress.

Service

I was impressed with the video review a nice touch.

Service

The service was completed in a timely manner. The customer service was excellent and friendly.

Service

I was hoping whilst visiting to take the opportunity of looking at the X series, but with the Covid restrictions I wasn't able to even sit in one. The representative was very courteous and sorry that the company couldn't have been more helpful.

Service

The service team were very helpful even when I was running late to pick up my car.

Service

I was notified of by mail of the work which needed to be undertaken; an appointment was booked, and the work completed within the time agreed.

Service

As above

Service

Westerly have always provided efficient courteous and skilled service from first contract to completion

Service

Good customer service, friendly staff

Service

Always very friendly and helpful.

Service

Everything was done on time -high standard of Covid security from driver

Service

The system just worked so well

Service

Pleased with the service we had

Service

Excellent customer empathy. Very knowlageable about the product and suppotive to myself as a customer.

Sales

Everything ran like clockwork

Sales

Although it's difficult with the current situation and the whole experience was not as personal as previous the staff did well under difficult circumstances

Sales

Car was delivered on the day and time promised - clean and ready to go

Sales

Salesman

Sales

Very happy and car arrived earlier

Sales

I was given regular updates on my new car and everything was explained very clearly in a friendly and efficient way

Sales

Excellent service

Sales

Outstanding customer service

Sales

COVID restrictions prevented full experience but very good

Sales

Mr Phipps was excellent

Sales

I was disappointed to be charged an additional £200 for damage to my part exchange that was not previously picked up in the photos I sent to the dealer.

Sales

Very satisfied even with the COVID situation and social distancing...

Sales

James at BMW was excellent, he kept us informed of every stage of the the new car from being built to its journey to the UK. He was so helpful and courteous, a very good ambassador for the company.

Sales

Will Whales supported me throughout the process of creating a new order with the Mobility Scheme at BMW. He explained everything well at each stage and provided me with helpful advice when asked. Thank you for all of your help.

Sales

Your salesman was operating in difficult circumstances but made it easy for us to make the change and kept in touch with us throughout.

Sales

Very satisfied with the sales person and the manner of the handover

Sales

Nothing was too much trouble a test drive was arranged & we then placed the order paid the deposit all on the same morning. Peter made the whole transaction smooth & easy.

Sales

Nothing was too much trouble and the salesman Richard Perrett kept us updated throughout