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ABOUT WESTERLY EXETER.

Find out more about what we do and our team.

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Simon Emery

Head of Business

Karl Mariner

Sales Team Leader

Jack Hodge

Sales Team Leader

James Dixon

Sales Executive

Richard Perrett

Sales Executive

Austin Cowell

Sales Executive

Peter Phipps

Sales Executive

Amy Brumwell

Sales Executive Support

Chris Athey

Sales Administrator

Rianna Le-Chevalier

Sales Administrator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Smooth and prompt service

Service

Timings maintained and car presented in good order after. All work carried out.

Service

The lady on service eventually acknowledged my presence but no eye contact, just looked at her screen and said someone would be a long shortly - a smile and manners doesn't cost a thing...

Service

Staff very friendly and efficient.

Service

My car is a mobility car and I have taken it in for a service and always had a car to borrow

Service

Friendly check in from Mark on the service desk, gave me good advice on seeking replacement tyres and he kept me in touch with the work being done at all stages.

Service

Very friendly and great service

Service

Although I didn't have a problem with the car I thought I did and they could explain to me what I needed to know.

Service

Car returned clean and on time

Service

Always responsive and very easy to deal with all staff extremely professional

Service

I was given honest information regarding my options for replacing my car. Richard was very knowledgeable and has been extremely helpful during the process.

Service

Had to book over phone but helpful staff. Good job but very pricey.

Service

No issues

Service

Efficient exacting standards

Service

Courteous and friendly staff as usual

Service

The entire process was excellent once the booking had been made,

Service

Really happy

Service

Quality and efficient service always. Friendly and helpful staff.

Service

Excelled themselves this time with collection/delivery service (

Service

Professional knowledgeable

Service

The service was completed within the agreed time. The car was washed and cleaned!

Service

Good friendly service

Service

All work completed quickly and effectively

Service

As above.

Service

Helpful and informative staff

Service

Work carried out to the highest BMW quality

Service

Very satisfied with everything

Service

Collected my vehicle, serviced, cleaned and returned ... always keeping me informed

Service

Great service

Service

Courteous staff, good quality service

Service

Issue was sorted quickly.

Service

The car was collected and returned punctually. The work done seemed great.

Service

Car serviced within suggested time frame with no problems found

Service

I was looked after very well by the service team.

Service

bearing in mind Covid-19 restrictions it was a good experience

Service

Staff at Westerly BMW are in our experience always helpful and efficient in dealing with our requirements (sales and service)

Service

Friendly, enthusustic and helpful staff.

Service

Excellent customer experience

Service

We collected the car but discovered when we arrived home that the charging lead had not been put back in the car so we could not charge the vehicle,this situation was resolved by one of your staff arranging for someone to meet me with a replacement !

Service

Have been dealing with westerly for a number of years with my cars, simply they look after me.

Service

Service completed on time.

Service

Smart, slick, polite and efficient.

Service

Westerly really do know how to look after their customers. We have bought a number of cars from them now and TRAVEL some 75 miles each way to visit this particular garage i.e. 150 mile round trip! And this is because they are good!

Service

Made my vist for a service an easy experience keeping me up to date with everything throughout

Service

Consistent professional and friendly service from my dealer that represents value for money as well as a good experience.

Service

Quick, efficient customer service and the car was actually ready earlier than I asked for.

Service

All OK.

Service

David M is always very helpful and I have been completely satisfied with every service since my car has been into Westerly Exeter.

Service

Polite staff and as my new car has a very sophisticated computer they spent time going through things with me. They collected my car and I was very impressed with their safety precautions with regard to Covid.

Service

Responded positively to my warranty claim

Service

Have used Westerly Exeter for service for all 3 of my BMWs and have had nothing but top quality service.

Service

Great! Simple as that.

Service

Very helpful service counter. Top mechanics. Good at picking up any faults not noticed by customer.

Service

Job done

Service

Booked MOT but service consultant said he could also fit in service due soon so saving extra visit in a few weeks time. This was very helpful

Service

All went well without problems.

Service

Hassle free faultless experience.

Service

APART FROM TRAFFIC JAMS ON THE WAY TO THE SERVICE ALL WENT WELL AND TO TIME.

Service

Very friendly atmosphere within the dealership

Service

Westerly B.M.W did not in my opinion worry too much about customers requests

Service

Extremely satisfied

Sales

Very satisfied with the whole experience

Sales

James Dixon is excellent. A good communicator, he managed my expectations.

Sales

Very satisfied smooth and easy hand over

Sales

Smooth handover, enthusiastic and helpful salesman

Sales

Our salesman , James, was excellent. He kept me well informed, was always very helpful And seemed genuine and professional in his approach.

Sales

I was kept fully informed during the delivery process. The Sales Executive was friendly and helpful, so the purchase experience was a pleasure.

Sales

James Dixon was superb, very helpful and interested and all the things I have not found in other showrooms

Sales

Given the current global pandemic, being able to get a new car is a perk, so thank you.

Sales

Because I was completely satisfied!

Sales

Very helpful and determined to get the right car for me

Sales

Austin Cowell was very attentive and helped me throughout the purchase

Sales

Could not fault Austin

Sales

Richard Perrett was personable and provided great service for me even though we were in the middle of lockdown

Sales

Austin at Exeter is always fantastic and nothing is too much for him to do!

Sales

Professional and friendly service - made to feel at home and no undue presure exerted.

Sales

Austin always provides a friendly efficient service.