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Smooth and prompt service
Timings maintained and car presented in good order after. All work carried out.
The lady on service eventually acknowledged my presence but no eye contact, just looked at her screen and said someone would be a long shortly - a smile and manners doesn't cost a thing...
Staff very friendly and efficient.
My car is a mobility car and I have taken it in for a service and always had a car to borrow
Friendly check in from Mark on the service desk, gave me good advice on seeking replacement tyres and he kept me in touch with the work being done at all stages.
Very friendly and great service
Although I didn't have a problem with the car I thought I did and they could explain to me what I needed to know.
Car returned clean and on time
Always responsive and very easy to deal with all staff extremely professional
I was given honest information regarding my options for replacing my car. Richard was very knowledgeable and has been extremely helpful during the process.
Had to book over phone but helpful staff. Good job but very pricey.
Efficient exacting standards
Courteous and friendly staff as usual
The entire process was excellent once the booking had been made,
Quality and efficient service always. Friendly and helpful staff.
Excelled themselves this time with collection/delivery service (
The service was completed within the agreed time. The car was washed and cleaned!
Good friendly service
All work completed quickly and effectively
Helpful and informative staff
Work carried out to the highest BMW quality
Very satisfied with everything
Collected my vehicle, serviced, cleaned and returned ... always keeping me informed
Courteous staff, good quality service
Issue was sorted quickly.
The car was collected and returned punctually. The work done seemed great.
Car serviced within suggested time frame with no problems found
I was looked after very well by the service team.
bearing in mind Covid-19 restrictions it was a good experience
Staff at Westerly BMW are in our experience always helpful and efficient in dealing with our requirements (sales and service)
Friendly, enthusustic and helpful staff.
Excellent customer experience
We collected the car but discovered when we arrived home that the charging lead had not been put back in the car so we could not charge the vehicle,this situation was resolved by one of your staff arranging for someone to meet me with a replacement !
Have been dealing with westerly for a number of years with my cars, simply they look after me.
Service completed on time.
Smart, slick, polite and efficient.
Westerly really do know how to look after their customers. We have bought a number of cars from them now and TRAVEL some 75 miles each way to visit this particular garage i.e. 150 mile round trip! And this is because they are good!
Made my vist for a service an easy experience keeping me up to date with everything throughout
Consistent professional and friendly service from my dealer that represents value for money as well as a good experience.
Quick, efficient customer service and the car was actually ready earlier than I asked for.
David M is always very helpful and I have been completely satisfied with every service since my car has been into Westerly Exeter.
Polite staff and as my new car has a very sophisticated computer they spent time going through things with me. They collected my car and I was very impressed with their safety precautions with regard to Covid.
Responded positively to my warranty claim
Have used Westerly Exeter for service for all 3 of my BMWs and have had nothing but top quality service.
Great! Simple as that.
Very helpful service counter. Top mechanics. Good at picking up any faults not noticed by customer.
Booked MOT but service consultant said he could also fit in service due soon so saving extra visit in a few weeks time. This was very helpful
All went well without problems.
Hassle free faultless experience.
APART FROM TRAFFIC JAMS ON THE WAY TO THE SERVICE ALL WENT WELL AND TO TIME.
Very friendly atmosphere within the dealership
Westerly B.M.W did not in my opinion worry too much about customers requests
Very satisfied with the whole experience
James Dixon is excellent. A good communicator, he managed my expectations.
Very satisfied smooth and easy hand over
Smooth handover, enthusiastic and helpful salesman
Our salesman , James, was excellent. He kept me well informed, was always very helpful And seemed genuine and professional in his approach.
I was kept fully informed during the delivery process. The Sales Executive was friendly and helpful, so the purchase experience was a pleasure.
James Dixon was superb, very helpful and interested and all the things I have not found in other showrooms
Given the current global pandemic, being able to get a new car is a perk, so thank you.
Because I was completely satisfied!
Very helpful and determined to get the right car for me
Austin Cowell was very attentive and helped me throughout the purchase
Could not fault Austin
Richard Perrett was personable and provided great service for me even though we were in the middle of lockdown
Austin at Exeter is always fantastic and nothing is too much for him to do!
Professional and friendly service - made to feel at home and no undue presure exerted.
Austin always provides a friendly efficient service.