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ABOUT WESTERLY EXETER.

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Simon Emery

Head of Business

Karl Mariner

Sales Team Leader

Jack Hodge

Sales Team Leader

James Dixon

Sales Executive

Richard Perrett

Sales Executive

Austin Cowell

Sales Executive

Peter Phipps

Sales Executive

Chris Athey

Sales Administrator

Rianna Le-Chevalier

Sales Administrator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Timely, polite and sensible charge

Service

Reported leak dealt witrh. Car valeted well done

Service

Friendly staff. Service carried out exactly on time. Nice no cost loan car.

Service

Staff helpful, telephoned when they said they would to let me know my vehicle was ready and it was washed too - fantastic.

Service

Kept to the time advised on booking and kept us updated by phone as to when car was ready. Good to have the car washed too!

Service

Very helpful, and nice courtesy car given. Not sure wether the air conditioning refreshing service was needed though.

Service

Service was excellent

Service

Although I had to wait for the MOT and service to be carried out,Within the present restrictions it was carried out promptly.

Service

They were friendly and professional the work was done before the estimated time and no complaints whatsoever

Service

Provided expert opinion on break repairs and tyre life

Service

Checked possible problems, and reassured me the tyre pressures would be checked as part of the service.

Service

Good, polite service from helpful friendly staff.

Service

Quick and efficent

Service

High standards. Friendly and helpful staff

Service

always excellent service and people skills at BMW Westerley

Service

Car drives well and is kept in good condition by the garage

Service

Love the interactive video you send

Service

Fantastic experience

Service

Car service, MOT & repairs completed professionally.

Service

Superb service e

Service

I have Always been satisfied at Westerly (Exeter) where the staff are always cooperative and helpful.

Service

Just wish it was closer to home. As it means it takes 2 days, having to deliver it one day and pick it up the next. I look forward to the end of the pandemic then I can just spend some time in Exeter and not go all the way home.

Service

no problems with the customer service and everything carried out as agreed.

Service

helpful friendly service - issues sorted

Service

Job done properly, in good time , at a competitive price.

Service

Dealing with Martyn is a personal experience, he is simply focused on my car, he has all the information to hand, takes personal responsibility and l will never need to worry that l should have asked were there any problems that l needed to address.

Service

Staff are always extremely helpful and friendly.

Service

The service staff are always very helpful and friendly and my car is always done perfectly and is cleaned.

Service

Nice friendly staff, efficient and car ready when requested.

Service

On time and provided info

Service

You were able to do a car pick service for the recall. Plus you then did it's first service in the same visit.

Service

Good staff. Friendly helpful

Service

A creditable service worthy of praise.

Service

It works

Service

Car collected, MOTed, washed/valeted and returned.

Service

Good service

Service

Efficient, car collection, courtesy, reasonable costs.

Service

No complaints

Service

Very cheerful, knowledgeable and helpful reception.

Service

Great service as always

Service

Timings maintained and car presented in good order after. All work carried out.

Service

Smooth and prompt service

Service

The lady on service eventually acknowledged my presence but no eye contact, just looked at her screen and said someone would be a long shortly - a smile and manners doesn't cost a thing...

Service

My car is a mobility car and I have taken it in for a service and always had a car to borrow

Service

Staff very friendly and efficient.

Service

Very friendly and great service

Service

Friendly check in from Mark on the service desk, gave me good advice on seeking replacement tyres and he kept me in touch with the work being done at all stages.

Service

Although I didn't have a problem with the car I thought I did and they could explain to me what I needed to know.

Service

Car returned clean and on time

Service

Always responsive and very easy to deal with all staff extremely professional

Service

I was given honest information regarding my options for replacing my car. Richard was very knowledgeable and has been extremely helpful during the process.

Service

Had to book over phone but helpful staff. Good job but very pricey.

Service

Kept us informed weekly on the progress of our new car. Any queries where dealt with efficiently and quick. Weekly updates where great and realistic timescales.

Sales

During difficult times the car was prepared quickly and handed over very smoothly whilst adhering to all COVID guidelines. The purchase of the car was all done remotely.

Sales

James, the salesperson was once again very proactive, informative & professional. This is the 2nd time I've purchased new from James in Exeter over the past 2 years

Sales

Very good customer service from Very knowledgable staff sales executive

Sales

The car was great and again great salesperson.

Sales

Professional Service

Sales

Informative from the start, we knew what was happening and when.

Sales

Richard Perrett was excellent-professional, attentive, scrupulously honest and thoroughly reliable.

Sales

Every thing was sorted quickly and efficiently.

Sales

Efficient, safe, clear and very helpful. Better setup than other dealers (non BMW) that we visited in the process.

Sales

Austin was very helpful even during the COVID We had exceptional service from him

Sales

The service was attentive and personal. They did not offer me extra products I did not want, and always kept me informed of progress of the delivery of my new car.

Sales

James Dixon, at BMW Westerly Exeter. I've had over 50+ new cars in my life, this has got to be the best experience so far.

Sales

I received numerous emails regarding the progress of the build of the vehicle and when I should expect it at the dealership. Limitations due to COVID but I cant fault the service or Richard who worked to ensure that the experience was good

Sales

Extremely satisfied

Sales

Very satisfied with the whole experience

Sales

James Dixon is excellent. A good communicator, he managed my expectations.