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ABOUT WESTERLY EXETER.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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SERVICE YOU EXPECT AT A PRICE YOU WOULDN'T

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CLEAN DRIVING COSTS LESS THAN YOU THINK

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BMW i8 Roadster

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WE’VE LOWERED BRAKE SERVICING PRICES.

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Impress with the new BMW Shadow Edition

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TRAVEL DISRUPTION IN EXETER SATURDAY 23RD AND SUNDAY 26TH JUNE.

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A Weekend to Remember for Exeter

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Bank Holiday Opening Hours

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High Up on Haldon Hill with BMW i

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Congratulations Rob Baxter and the Exeter Chiefs

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Easter Opening Hours at Westerly BMW

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Westerly Exeter Launch new 5 Series

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BMW Innovation.

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Exeter Chief's Rob Baxter collects his new BMW

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Exeter Chiefs’ Rob Baxter puts Schools through their paces

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Westerly Supports Exeter School's Alumni Networking Event

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Exeter Chiefs Head Coach Rob Baxter Test Drives the BMW i8

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Exeter Chiefs see off Wasps 24 -3

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Is there a BMW SI package on your used BMW?

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Electric Week at Westerly Exeter BMW

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Westerly Exeter BMW Recruitment Evening 20th January

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Westerly BMW Exclusive 'Pre VED Levy Increase' Offer

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Richard Bishop

General Sales Manager

Andy Hosking

Used Car Manager

Karl Mariner

Sales Executive

Richard Perrett

Sales Executive

Jack Hodge

Sales Executive

James Dixon

Sales Executive

Will Whales

BMW Product Genius

Adam Greenland

BMW Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It was all done very efficiently, although I miss not having a written record of the service history.

Service

I went in with an issue with my car they sorted it quickly - I sat and worked in the customer area which is great

Service

Everything done on time and at a reasonable cost, and they washed and hoovered my car too!

Service

Quick to resolve my issue

Service

Fast efficient service

Service

I was told approximately when my vehicle was going to be ready, but soon as it was ready I received a text they washed my vehicle and was all sorted under warranty.

Service

As above

Service

Very nice explanation and very detailed...

Service

Quick prompt service, car valeted and cost was very reasonable

Service

Efficient & very supportive of my needs

Service

Excellent service. Booked on line, out of hours. Was told that this did not guarantee a time slot, which was what I requested when booking. However my car was serviced pretty quickly and my wait was about 3 hours.

Service

Always friendly and helpful

Service

Everything done on time.

Service

Vehicle was serviced and valeted in the time frame given to a very high standard

Service

Easy to book a convenient date and time for the service, welcoming and helpful staff, update on progress of work provided by text, car returned cleaned and at the agreed time and the invoice did not include any surprises!

Service

Efficient and polite service with every effort to keep you informed.

Service

Well organised dept

Service

fixed the problems

Service

Your staff were efficient and always a pleasure to deal with

Service

Regular updates,

Service

because you reminded me I had no MOT!

Service

Well organised and efficient. Easy to book a timed slot and car always ready on the time suggested.

Service

Friendly service as always. Work completed satisfactory and in a timely manner.

Service

On time, in budget, with a smile!

Service

Efficient and comfortable waiting area. Completed all work.

Service

Car ready quickly including hoover and washNotified as soon as ready Staff helpful and friendly

Service

Work completed quickly and effectively.

Service

Dealer are great, but tied to this odd service pack arrangement and terms.

Service

Faulty Fuel Filter fitted, been sorted since.Car was NOT washed after the replacement filter was fitted Diesel was all over the Tail Gate and Glass

Service

They did what I expected.

Service

The engineers fixed all issues and checked the car over

Service

Quick and easy to make appointment.Picked up other things that needed doing and when the lease company took too long to authorise supplied a car for the evening to get all jobs done by the following day

Service

Service is quick and effecient.

Service

With the combination of excellent service and an ultra convenient location why would I want to go anywhere else

Service

Friendly and helpful. Informative. Completed on time as promised.

Service

Very good service

Service

They check the car thoroughly at the time and give me back a clean car as well.

Service

one of the salesman in parts section was rude (not the gentleman dealt with my case)

Service

Service was brilliant only issue is with service reception if they are busy quiet hard to get a call back

Service

The service staff dealt with my anniversary checkup together with two additional items. The service was completed on time and the additional items attended to. I received a text from Mike to inform me the car was ready for collection. Cleaned as well

Service

Standard of work was OK but customer service attitudes were poor. Arriving, there were three people at their desks but no-one immediately greeted me and then I was kept waiting to be attended to. Customers waiting should take priority over paperwork.

Service

My problem with the car could of been sorted out when it was in for the second visit meaning a third would of been not needed at all.

Service

As previous answer

Service

Polite and Efficient ServiceGo the extra mileCourtesty car availableConfidence that the job will be done correctly

Service

completely satisfied with the whole experience

Service

Serviced the car and carried out an upgrade without fuss

Service

Took a while to get seen by someone, and I don't know why you need 2 receptionists, but otherwise great

Service

Dave Stacey and Mark at BMW Westerley Exeter always give excellent service, Nothing is too much trouble absolute credit to Westerley and the BMW brand.

Service

Welcoming and pleasant staff

Service

Whilst my vehicle was in for repair I was given regular updates on it's progress without the need for me to enquire

Service

great custermer service

Service

I think my comments in section 1 say it all

Service

This was a fault recall but, from beginning to end, all was absolutely brilliant

Service

Mark from the service department was very helpful and service department was brilliant.

Service

Ax above and friendly

Service

Helpful and friendly staff, I was able to wait for my car and enjoy feee coffee and TV whilst I waited.

Service

YOU WERE INFORMED OF THE WHOLE PROCEDURE AND THE VIDEO SUPPORTED ANY PROBLEMS THEY FOUND

Service

Dropped car off, picked up courtesy car and went about my day, returned at agreed time and picked back up my car, all very good.

Service

My car was collected. Very helpful.

Service

Great service department.

Service

Timed service performed quickly and efficiently. A small hitch with the non-registration of my service pack was dealt with in a totally flexible manner which was much appreciated, thanks.

Service

Excellent service

Service

Got service done in good time. Unfortunately they didn’t have time to wash my car which they usually do.

Service

This was not a service per se, it was a repeat visit to remedy rattling window glass in both driver and passenger doors. This has been the third first for this problem.

Service

the part which was required for our problem was ordered early therefore we did not have to wait too long to have our car back.

Service

Friendly, helpful and everything time wise fell into place perfectly

Service

Great service

Service

Good quality

Service

The service was completed with a minimum of fuss. What can be a frustrating day, being without your own car, was hassle free and could not have been smoother.

Service

Was a bit rushed at end and we stood a bit having got back on time ... so the car couldn't have it's wash that day ... but thats a treat anyway.......Generally staff are great ...

Service

Let you know what’s required so no shocks

Service

Excellent! Car needed to be kept overnight, Service staff were able to arrange a loan car to enable me to continue my business until my own car was ready for collection the following day.

Service

Car ran smoothly after service. External body work very clean. Helpful staff.

Service

The part was in stock and therefore my car was ready the same day.

Service

Efficient and pleasing professional performance from the entire team

Service

Work completed to my satisfaction.

Service

As above, particularly that I was told my car was ready for pick up well in advance of it being ready and then I had to sit around for nearly an hour while I waited for it to be ready, and if I hadn't asked, I think I would have been there longer

Service

The service was great, but I had highlighted that a front right dipped headlight was out and this was not rectified.

Service

Jack Hodge couldn’t of done more to make sure I was happy with the service and the car. Really very pleased.

Service

Prompt and friendly service

Service

Comprehensive explanation of service process.

Service

The customer service is very good

Service

nothing more to say.

Service

Because of what I said in question No.1, when even the courtesy car wash included a full valet!

Service

The service experience was fine. just not convinced the issue is resolved but that is not their issue but a software issue.

Service

Excellent service

Service

Friendly, efficient and courteous service coupled with excellent customer facilities.

Service

Al the staff were polite and very helpful.

Service

No complaints. If you could say EXACTLY when you were going to pick up the car it would have been a 10

Service

John-Paul was very professional at all times and kept me up to date with how my order was progressing.

Service

Services was completed exactly in the estimated time and was satisfactory

Service

Again great customer service with Richard Perrett being incredibly helpful and accommodating, bending over backwards to meet our needs and therefore us leaving as very happy customers.

Service

The centre carried out everything we agreed and provided a courtesy car for the car which helped with the inconvenience of having to hand the car over for a software update.

Service

I find nothing to fault

Service

Friendly and perfect customer service

Service

The report provided regarding tyres was comprehensive with a full explanation provided for the re-programming modifications carried out during the vehicles stay in the workshop, and the deal on the replacement wipers and windscreen clean excellent.

Service

Always good and friendly service

Service

Very satisfied.All went to plan and they call you by name and bother to remember you.

Service

we always come away from the bmw garage feeling reassured that our motoring experience is exemplary.

Service

everything requested done plus additional items ahead of time in a friendly and professional way

Service

Because my appointments were kept totime and arranged to be convenient to my rather busy diary.

Service

Excellent service

Service

Clean car . Work explained.

Service

Not properly explained nature of or reason for "software upgrade".Also asked about updating maps in satnav ..... not explained.Service took an hour longer than expected.

Service

Brilliant. Considering we only own a 14-year-old 3 series, they have treated us as a treasured customer every time, going above and beyond. Very impressive.

Service

The car is only 16 months old and only 3500 miles and has the appearance of rust on the inner wheels. BMW say they won’t do anything about it

Service

Polite. Friendly. Helpful.

Service

Friendly professional service. No complaints.

Service

No complaints completely satisfied

Service

Completly happy with the service on the car but had to wait around for a few hours as I wasn’t able go home & come back when it was done.

Service

Recalls are never popular but I was able to ensure that this work did not get in my way.

Service

always efficient, courteous, helpful and job done on time

Service

Good welcome, helpful staff, text sent when service completed

Service

I was contacted by Westerly's offering a pre End of W\arranty Check along with a Quality Enhanced Recall. They also carried out a brake fluid change and an MOT at the same time. Both of these last two items were charged at a very reasonable rate.

Service

As above

Service

The response from the service team was excellent, despite it being an extremely busy forenoon at the centre which yielded a little delay in the return of the car.

Service

Staff are very good but this time as last time they refused to wash our car and the vacuuming inside was very poor

Service

Communication re storage of my summer tyres didn’t get through to the end person however, they subsequently phoned me to find out my wishes.

Service

Good staff/customer engagement and very proffessional indeed. Reception staff brilliant and 'on the ball'.

Service

They collected my car, hopefully actually serviced it, replaced an alloy under warranty and then returned it. No issues.

Service

Efficient and courteous service from Westerly Exeter.

Service

Excellent service, a bit tight on the parking

Service

The problem took some time to sort but really the solution was simple and could be found on vehicle settings. I think we all learnt something.

Service

Because I am. Car was cleaned prior to return and repair carried out to mt satisfaction and on time

Service

My BMW had a sensor issue. The spare part was not in stock so it had to be ordered. I received a courtesy car while mine was being repaired. My car was repaired by early the next day. Brilliant service.

Service

As above, very helpful and efficient and ready on time,

Service

very happy

Sales

All down to Richard Perrett. Thank you once again

Sales

Please see previous answer.

Sales

He made sure I got exactly the car I wanted, and that at all times I was completelyhappy with the transaction. The car was ready at the agreed time and he spent as much time as I needed for the handover

Sales

Jake Rogerson was fab! Such a nice guy - very knowledgeable and helpful throughout the buying process. I felt really welcome during every visit to Westerly Exeter. I can safely say it was a pleasure to purchase and collect my car from this retailer.

Sales

If BMW were a different level of class to other car makes, then Westerly were a different level of class to all other BMW I dealt with. In Particular my main contact did everything he coul to help me.

Sales

Very friendly staff

Sales

Service, information, sales process all excellent

Sales

I was always kept informed about the build of my car and delivery was perfect.

Sales

I’m happy with my purchase and the whole experience of dealing with Richard was a pleasure.

Sales

Informed throughout.Impeccable hand over. Informative about the vehicle.

Sales

The salesman managed to get the vehicle to us quickly and through the pdi in time for us to take it to a family wedding.

Sales

Jake was so helpful,and made the process so smooth

Sales

I was told about every aspect of from ordering the car to picking it up the staff was so professional and helpful

Sales

Exceptional help and service of salesman

Sales

As before great help offered by Karl in choosing my new car !

Sales

Looked after throughout. Richard made me feel at my ease and was able to answer all of my questions. We quickly fell into a good rapport so he was able to easily understand my needs.

Sales

Could not have expected more.

Sales

everything i experienced on the day was fantastic never thought i would have bought a bmw

Sales

Accurate,on time very thorough.