Loading...

ABOUT WESTERLY EXETER.

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

WHAT A DIFFERENCE A DAY MAKES.

Read

BMW Upgrade Scheme.

Read

BMW Help: Recalls

Read

SERVICE YOU EXPECT AT A PRICE YOU WOULDN'T

Read

CLEAN DRIVING COSTS LESS THAN YOU THINK

Read

BMW i8 Roadster

Read

WE’VE LOWERED BRAKE SERVICING PRICES.

Read

Impress with the new BMW Shadow Edition

Read

TRAVEL DISRUPTION IN EXETER SATURDAY 23RD AND SUNDAY 26TH JUNE.

Read

A Weekend to Remember for Exeter

Read

Bank Holiday Opening Hours

Read

High Up on Haldon Hill with BMW i

Read

Congratulations Rob Baxter and the Exeter Chiefs

Read

Easter Opening Hours at Westerly BMW

Read

Westerly Exeter Launch new 5 Series

Read

BMW Innovation.

Read

Exeter Chief's Rob Baxter collects his new BMW

Read

Exeter Chiefs’ Rob Baxter puts Schools through their paces

Read

Westerly Supports Exeter School's Alumni Networking Event

Read

Exeter Chiefs Head Coach Rob Baxter Test Drives the BMW i8

Read

Exeter Chiefs see off Wasps 24 -3

Read

Is there a BMW SI package on your used BMW?

Read

Electric Week at Westerly Exeter BMW

Read

Westerly Exeter BMW Recruitment Evening 20th January

Read

Westerly BMW Exclusive 'Pre VED Levy Increase' Offer

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Richard Bishop

General Sales Manager

Andy Hosking

Used Car Manager

Karl Mariner

Sales Executive

Richard Perrett

Sales Executive

Jack Hodge

Sales Executive

James Dixon

Sales Executive

Will Whales

BMW Product Genius

Adam Greenland

BMW Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

amazing service.

Service

You picked up and returned my car with the windscreen replaced - great service all round

Service

Great service, I live inTorquay and bought my car from Ocean in Paignton but had terrible customer service from them after I had purchased the car so I now travel to Exeter, it’s a long way but definitely worth it!??

Service

No problems

Service

Exeter were very helpful and resolved most of my issues.The only negative thing I would say is that each time I called or popped in a different person was dealing with my overseeing my repair - 4 different service reps in all.

Service

Super staff and completed quickly.

Service

Everyone I spoke to were welcoming and proffesional

Service

Convenience.

Service

Excellent service

Service

Very efficient and competent staff

Service

very impressed by video report about the underside of the car

Service

Very satisfied, they fitted in my wife’s X3 at very short notice

Service

Service department were fantastic and were very helpful.

Service

Car had a issue when serviced. Therefore took longer than originally estimated, but dealt with the same day.

Service

cannot be faulted.

Service

Done on time and once again very efficient

Service

This time I went to have myCar done I found the man dealing withMe didn’t have the time to and when I raised some electric concern s with it he just didn’t want to known and said uounwont get a car clean today as it’s broke also

Service

My car was booked for a 08.30 MOT, brake fluid and recall. At 09.45 it had not moved from the car park, after chasing it finally got seen - got car back at 3pm! I was offered a car instead of waiting but this messed up my whole days plans

Service

It was ready when expected all clean and ready to go.

Service

Promp service and updating me about the problem and solution

Service

The wiring recall was completed.

Service

The required work was carried out without any inconvenience caused to me.Later enquiry made by telephone checking that everything had been carried out to my sAtisfaction.

Service

On arrival at the service desk my wife had to wait without being acknowledged, the curtesy car she was offered was a manual Instead of automatic, this threw them into a panic and she was suppliesd a BMW that was dirty outside and in with smelled insi

Service

Helpful and knowledgeable.

Service

Always sending out updates and when my car is due for mots or services

Service

They did what they said they would do.

Service

Job carried out satisfactorily

Service

Westerly have always made us feel welcome

Service

Couldn't be better

Service

The dealership staff are very polite and professional. My vechicle required both rear light clusters replacing due to water/condensation on the inside.

Service

They solved my problem quickly and efficiently.

Service

Prompt reply and solution to my problem

Service

Efficient,on time

Service

All tasks were completed on time and to the standard expected

Service

All good

Service

Trouble free end to end

Service

The price was not so much as i expected and the team was very helpfull

Service

When car was in for inspection no mention was made in relation to the marks in the paintwork.

Service

The staff were very helpful,pleasant andcourteous.They made my wife and I feel quite relaxed during our visit.

Service

As above, however the staff are very polite and apologetic when required.

Service

Because it always works. If there is a problem it is resolved.

Service

Prompt, efficient and friendly response

Service

First class service

Service

The salesman, Karl Mariner, was exceptional, a joy to do business with.There were problems at pick up and then a few weeks later as the installation (by the BMW staff) of a dash cam had caused problems with the battery.

Service

Car required service plus software update. Service was fine but was told that software update was going to take 2 or maybe 4 hours so was able to make plans accordingly.

Service

On Thursday the car was returned to my home, looked clean, but guess what? The roof had not been touched and was filthy with several large bird deposits, eating the paintwork.

Service

Very good service from Westerly Exeter

Service

Very helpful and clear

Service

Great team and service

Service

The service was efficient and friendly

Service

When a free clean is offered with service or mot it would be good if it was done properly.i had a brilliant free valet in Cumbria whitch raised my expectations but unfortunately have had to ask for a better clean on my last two visits to westerly.

Service

Everyone was so helpful and catered for my needs as I had somewhere to be

Service

Polite reception staff who inform you of what will be undertaken and advise you when it is complete

Service

From booking the appointment to picking the car up all was handled with the excellence that once has come to expect.

Service

Very good attention given

Service

Staff enquired if anything else needed to be done, said no, offered car wash which was accepted. Car was returned at the agreed time.

Service

Sorted problem with car quickly.

Service

Service completed prior to target time. Service reception staff very attentive.

Service

I would have liked the tyre to be changed more quickly but the team were friendly and helpful and they were able to resolve the problem.

Service

There is never any issue and the people on service reception make sure you are informed about what will happen and what has happened.

Service

Had to wait a lttle too lonmg for the keys to be returned

Service

All done as requested

Service

Professional & efficient

Service

Ease of whole service

Service

Poor quality, work took longer than told , part missing , not cleaned as offered,no explanation.

Service

One star down as BMW has many more checks than other makes.

Service

For once the service was poor. Service lights were still left on after the service completed

Service

I have no reason to mark down

Service

I've always received a very high service

Service

The blind spot mirror was missing on collection. This was later found in your car wash by a member of staff. Careless.

Service

They always made my Wife & I very much at home, & the work done is always to a very high standard.

Service

Very pleased with the service provided.

Service

I was very impressed with The Health Check carried out by Nigel Tucker and the accompanying video, providing an assessment of the underside of my car including tyre wear. This was most informative and very useful. Thank you.

Service

All actions completed in very timely manner.

Service

Despite being extremely busy they managed to obtain the replacement parts and complete the repairs in just over 24 hours.

Service

They did everything, Loved the video of the vehicle inspection. Car is so smooth after the service

Service

Quick and polite

Service

Because they listen to the customer ensuring the customer is kept fully advised and informed

Service

excellent as always

Service

I spent two hours looking at new BMWs that I couldn't afford, and drinking Westerly's coffee. I was offered a complimentary bus ticket into Exeter.

Service

Outstanding customer service.

Service

Always a warm welcome from the reception staff, which is one of the reasons why I make a 120-mile round trip to use Westerly.

Service

I was able to book the car in for a service within a fortnight of my call to Westerly's at a time to suit me. It was helpful to receive texts reminding me that I was booked in. The desk staff are always pleasant, helpful and welcoming.

Service

The service provided by Westerly staff is excellent. They are friendly and helpful, and go out of their way to try and resolve any issues

Service

Mission accomplished including delivery back to my home.

Service

Polite and very friendly service across all departments.Professional, helpful and very satisfactory service from the service engineers (the car hasn't broken down yet after a service !!) and service department staff.Welcoming depot environment.

Service

The car was serviced within the predicted time frame. The waiting area was comfortably equipped with daily newspapers and refreshments.

Service

Details of service and MOT requirements are held on the BMW database and the customer is given plenty of notice of the scheduled dates.The staff at Exeter are friendly and knowledgeable and treat each client as a valued customer.

Service

Everything was done as promised

Service

Very friendly and professional staff. If promised a phone call back , it followed.Easy to approach and very friendly .

Service

Very friendly and confident staff

Service

Very Satisfied

Service

They are efficient, polite and professional

Service

Everything was done as required and all items discussed

Service

Convenient times available- early and weekend appointments to fit in with working hours, completed on time and thoroughly.

Service

Work done punctually

Service

All very friendly & on time

Service

The service team were excellent as always , in this case it was James who always remembers me and treats you as a person and not just the next job.

Service

treated like a friend, not a number

Service

quick and easy to have a service car back same day.

Service

Prompt , complied with appointment timing and service personnel were friendly and helpful

Service

Good prompt service but took about 45 minutes longer than advised

Service

Nothing was 'oversold', prices good.

Service

The process of booking was easy with a appointment time that was convenient to me. The dealership has a system of allowing customers to catch a bus into the nearby city, which suits us. Waiting area is comfortable with hot drinks and newspapers.

Service

Price was better than local garage

Service

Staff appear keen to do their jobs well and reception staff polite and respectful

Service

My car was meant to be fixed but went wrong a week later. No explanation of the fault rectified was ever properly given. The manager dealing with me was rude and only sent text massages even though I’d asked for a call.

Service

Only the work booked in for was carried out, no hidden extras. Very reasonable price. The previous statement applies.

Service

Easy and quick

Service

The service was done and the garage kept me informed on progress whilst I waited

Service

Entirely happy with the technical and mechanical aspects of the work done. In addition general welcome and customer service excellent.

Service

As above - not quite a 5. A few days after the service, I had my front tyres checked and both needed replacing. I thought this could have been picked up at the service - or at least a warning that they were close to the limit or near the limit.

Service

Always friendly and helpful, informative and get the job done without any fuss.I also liked the video report of the car health check (although i'd still have been completely satisfied without it).

Service

Great staff. Nice environment to wait in.

Service

Friendly staff with a good knowledge

Service

Made very comfortable while we waited. Like the valet service.

Service

Excellent customer care as usual.

Service

On time!

Service

It was a good no pressure sale

Sales

Wasn’t impressed to go to collect new car toFind scratches on the back passenger door and marks on the boot.

Sales

Product knowledge, information and communication throughout was commendable.Excellent sales/purchasing environment.

Sales

Easy to sell to a previous customer. Salesman good , very pleasant to deal with. Kept in touch between order build and delivery.

Sales

Excellent product, Very nice helpful staff, Non aggressive sales people with ideas and useful advice.

Sales

Very fortunate to be looked after by Salesperson James, he kept me informed from start to finish and whenever he said he would do something he was always true to his word.

Sales

The motability rep was pleasant, kept us updated, and the most professional of all the dealerships we visited

Sales

Very satisfied with my new car, giving 4 stars as the car was a little dirty on the inside

Sales

E mails with video attachment regarding build progress was excellent

Sales

excellent

Sales

Karl was a great salesman. Very knowledgable

Sales

Sales team makes me feel like an individual and valued returning customer

Sales

All staff very friendly and Sales department very knowledgeable.

Sales

Made to feel very comfortable

Sales

excellent the salesman Austin went above and beyond to be helpful friendly service and very helpful and gave me plenty of time to go through things with the car

Sales

Excellent customer service, made to feel important, knowledgable salesman. Hand over of vehicle was well managed

Sales

I was kept regularly updated and informed. When my car arrived I was given as much time as I needed to be shown what was what

Sales

Constantly advised on progress

Sales

As mentioned above, courtesy at both Sales and Service personnel.

Sales

Regular updates were given between purchase and delivery. An extra months road tax was provided because delivery took a little longer than first anticipated.

Sales

Brilliant service

Sales

Again it was excellnt, professional and griendly.

Sales

Great service from start to finish

Sales

Some deviation from the script should be encouraged according to each salemans character and for goodness sake let's get this 'handover' process streamlined. It took around an hour and a half for me to get the keys of my new car off the salesman.

Sales

everyone was so helpful and friendly

Sales

Got me in the car of my dreams. What more can you say. Excellent true 5 stars

Sales

As above plus Paul kept me up to date on progress whilst awaiting my new car.

Sales

Excellent Personal service

Sales

Friendly / professional. Great customer service

Sales

What more can I say Fantastic from the second you walk through the door.

Sales

James was informative, polite, knowledgeable and gave us excellent information. and he also followed through.

Sales

Just very professionally dealt with and everything was handled on time and without any hassle.

Sales

Very very good, everything was explained fully to me during the ordering stage and I had regular updates during the build stage and a fantastic time whe I took delivery of my new car. Brilliant.

Sales

We have bought over the years 165 cars and have dealt with many BMW dealerships. Westerly is the best! Richard Perrett their sales person was fantastic. The deal was effortless. The Finance manager met all of our expectations and we would buy another

Sales

Again can't be faulted especially given terrible weather

Sales

Informative, fair value on exchange car, kept informed

Sales

Video link of car sent to wife who was not at the initial viewing and everything about the car explained.

Sales

Attentive staff, polite, helpful without being over bearing