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ABOUT WESTERLY EXETER.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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WE’VE LOWERED BRAKE SERVICING PRICES.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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TRAVEL DISRUPTION IN EXETER SATURDAY 23RD AND SUNDAY 26TH JUNE.

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A Weekend to Remember for Exeter

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Bank Holiday Opening Hours

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High Up on Haldon Hill with BMW i

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Congratulations Rob Baxter and the Exeter Chiefs

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Easter Opening Hours at Westerly BMW

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Westerly Exeter Launch new 5 Series

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BMW i3 Service Inclusive

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BMW Innovation.

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Exeter Chief's Rob Baxter collects his new BMW

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Exeter Chiefs’ Rob Baxter puts Schools through their paces

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Westerly Supports Exeter School's Alumni Networking Event

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Exeter Chiefs Head Coach Rob Baxter Test Drives the BMW i8

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Exeter Chiefs see off Wasps 24 -3

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Is there a BMW SI package on your used BMW?

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Electric Week at Westerly Exeter BMW

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Westerly Exeter BMW Recruitment Evening 20th January

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Westerly BMW Exclusive 'Pre VED Levy Increase' Offer

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Ethan Hall

Business Manager

Andrew Hay-Berry

Service Manager

Chris Sparey

Parts Manager

Austin Cowell

BMW Sales Executive

Ian Banfield

Local Business Development Manager

Steve Lawrence

Workshop Control

James Roberts

Service Advisor

Dave Stacey

Service Advisor

David Melhuish

Service Advisor

Owen Brint

Parts Advisor

Robert James

Parts Advisor

Kirsty Collis

Group Marketing Executive

Emma Gaden

Corporate Administrator

Leanna Coates

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Communication re storage of my summer tyres didn’t get through to the end person however, they subsequently phoned me to find out my wishes.

Service

Good staff/customer engagement and very proffessional indeed. Reception staff brilliant and 'on the ball'.

Service

They collected my car, hopefully actually serviced it, replaced an alloy under warranty and then returned it. No issues.

Service

Efficient and courteous service from Westerly Exeter.

Service

The problem took some time to sort but really the solution was simple and could be found on vehicle settings. I think we all learnt something.

Service

Excellent service, a bit tight on the parking

Service

Because I am. Car was cleaned prior to return and repair carried out to mt satisfaction and on time

Service

My BMW had a sensor issue. The spare part was not in stock so it had to be ordered. I received a courtesy car while mine was being repaired. My car was repaired by early the next day. Brilliant service.

Service

As above, very helpful and efficient and ready on time,

Service

I was extremely satisfied with the way Westerly handled my car purchase.Peter Phipps is outstanding.

Service

Service advisor let score down by attitude, and was promised call back following week with a offer of possible service package which didn’t happen! Service advisor didn’t even have knowledge of costs or agreements. This is not professional.

Service

Same answer as previous

Service

All staff were friendly and helpful. I was kept updated on the progress by text which was really good.

Service

excellent service

Service

Because of the service they gave to us

Service

My car was collected for the service and returned afterwards.A service advisor confirmed by phone later that work had been completed and confirmed that my car would be returned before 6 p.m. It arrived at about 7.00 p.m. without further ETA update.

Service

I was well cared for - could not have been better.

Service

Booking in was easy, staff were polite, diagnosed the fault from my description and were informative upon collection of the work carried out.

Service

Service was professional in store. Phone experience could be improved with properly briefed operators.

Service

Nothing to fault

Service

Serviced quickly and car returned washed and valeted.

Service

I would have been completely satisfied but staff did not reset my computer which meant I had to pay an additional visit to the garage the next day

Service

Service was great, comfortable seating, decent wifi so I am able to work while I wait.

Service

Everything explained to my complete satisfaction

Service

first class service

Service

Helpful, lovely hot chocolate whilst waiting for the car

Service

My car works perfectly and I have complete faith in BMW

Service

Just a pleasant process dealing with Westerly, i think the fact that my wife and i have bought 2 mini's and now the 520d shows that we like coming to Westerly for our cars.

Service

Staff member friendly, took longer than previously advised

Service

Apart from the fact that I booked a waiting service but this was not acknowledged on the paperwork, everything else was the usual excellent standard.

Service

Good communication and helpful

Service

Invariably courteous and professional and always effective.

Service

Easy to book service, helpful when dropping car in for service and good communication once service completed. Opening hours also convenient for me

Service

It is generally an easy experience.

Service

Booking in car ease.receptionist nice chap answered all the questions.did not expect car to be there early as I was traveling 50 miles by passing a closer bmw dealership in Plymouth.trust westerly.even gave us free bus pass into Exeter city centre wi

Service

Usual efficient service

Service

Staff helpful, friendly and professional

Service

See previous answer!

Service

No problems encountered and work completed to the timescale given

Service

Car was washed and valeted free cups off coffee

Service

Took my BMW 520d M Sport in for a KDS wheel alignment check. Car setup with standard suspension rather than sport. Had to take it back to redone.

Service

Because it is my honest oplnion!

Service

On time and cleaned

Service

Wasn’t advised of the advisory from my mot

Service

Service completed in the time stated and the vehicle was also washed to boot!

Service

I have always had very good service and can not fault Westerly, all the members of staff are very polite, helpful, friendly and knowledgeable.

Service

everybody are always very helpfull

Service

good quality service

Service

Incredibly dissatisfied by my initial experience of very poor customer service. Not able to explain here as not enough characters. But I will say it changed my opinion of BMW very quickly. Luckily when I was eventually served the staff were great.

Service

Solved the problem and quickly

Service

Great service, just a little late finishing

Service

Excellent service, very friendly and helpful staff in a welcoming environment. Given that I had a main dealer BMW experience in Ireland that I was disgusted with, Westerly Exeter (who didn't know that) have done remarkably well to change my opinion.

Service

We were explained everything,nothing was too much trouble.

Service

Very professional and friendly service in a nice environment.Find facilities relaxing while awaiting work on car.Appreciate complimentary bus tickets into town while work being done.Westerly depot easy to access.Enjoy looking around showroom.

Service

First class service from your reception staff

Service

The customer service was excellent.

Service

Staff are very helpful and friendly, good quick service.

Service

Faultless service

Service

We have no reason to be otherwise. Always courteous and obliging .

Service

Everything done exactly aszrequested

Service

Kept informed throughout. If extra work required due to problem or fault work isn't automatically carried out as discussed with customer first. Also clearly explained.

Service

Always satisfied, work carried out to the highest standard

Service

Easy collection and delivery - kept updated and returned on time

Service

Always helpful even recommending an alternative tyre supplier.

Service

Everyone was courteous. They gave a good explanation about what was going to happen. We had a coffee and read a magazine and the car was ready.

Service

Sound advice and welcome discounts on elements of the service and MOT.

Service

Have had several appointments at Exeter now and each one has been a pleasure

Service

All good!

Service

Service timings went to schedule, staff great and of course no need to wash the car.

Service

Friendly and accommodating, while being both timely efficient and well informed

Service

Easy to book and great customer service

Service

The job was carried out to my satisfaction.

Service

All arrangements were made to fit in with me and my car was returned hovered and washed

Service

The efficiency of the service received.

Service

Always helpful and professional.

Service

They went out of their way to fit me in as I had a long journey to take. They got me a first thing in the morning slot which enabled me to use the car that afternoon for my journey.

Service

Polite, comfortable place to sit, washed car, reasonable price

Service

I have never had any issues dealing with this dealer.

Service

Also it was BMW who had put the service indicator on without me requesting it. The service manager was more concerned that I had gone elsewhere to get my brakes done and begrudging said they would look it over to make sure the work was carried out

Service

Very professional and courteous

Service

I booked a courtesy car for a service but was told on arrival that it would only be 1 hour. However, it was 1.5 hours and no courtesy car was either. Not really big issues in the grand scheme of life but left me with a bad feeling.

Service

Friendly, helpful service department and they keep you fully informed

Service

see above. you did well as far as I know!

Service

Only had an MOT this time, but everything went according to plan.

Service

Westerly repaired the car faster than they expected. They appear to have done a good job, but I have lost confidence in the car.

Service

Excellent service throughout.

Service

Work all covered by my service agreement - always seems to be free but I guess I have paid along the way!

Service

Quick, efficient, courteous. I just wish I'd remembered about the bit that has fallen of the passenger seat and got that refitted.

Service

all sorted especially one unexpected issue through warranty

Service

As above. Everything went very well.

Service

As above

Service

Lovely but dear.

Service

on the occasion when you were not able to do the service due to insufficient mileage at least you did a basic check on the car and valeted it and provided bus tickets into the city.

Service

The computer came up with a Service Warning on the dashboard.BMW Emergency were quick efficient and Job-All-Done before I could drive off in the free rental car

Service

Work completed in full and car returned cleaned and valeted.

Service

Helpful and friendly

Service

I gave 4/5 because gentleman who deals with me was complaining to me about another customer. This is not professionalism and certainly not expected from BMW.

Service

See above

Service

Efficient

Service

Gremlins in the system. Unfortunately on my last visit an advisory on the dashboard indicating faulty parking lights ended being a case of no fault found. Modern technology sometimes one does wonder.

Service

Timely check in. Friendly. Service and MOT seems Ok, but I would have preferred more explanation of items covered in service without needing to check on pick up. Also would prefe a service booklet with recorded servicing in one place.

Service

everything was good

Service

Over 14 years I have had nothing but very good service

Service

Service and speed of completion fine

Service

Effort was made to complete service quickly as i had a young child with me.

Service

Well done to the lady who deals with BMW warranty.

Service

As above

Service

clear communications everything promised was delivered on time

Service

Ive had many Beemers over the years .Sales staff superb

Service

Timing excellent

Service

Car collected and delivered to our door.

Service

As previous above

Service

The staff are always willing help in any way

Service

As above

Service

Carried out everything I asked and handed over the car clean.

Service

Because I was well looked after.

Service

The courtesy car was ready and clean.

Service

like clockwork

Service

10 out of 10

Service

The staff went out of their way to ensure I was kept in the loop during the service and even offered to get me a sandwich for lunch.

Service

Always completely satisfied

Service

Car was washed and in great condition. Diagnostics were run and systems updated without a problem.

Service

Getting through to the service department can be very hit and miss when calling. I could not get a price for the service over the phone so I checked on line, when it came to pay Exeter bmw the cost of the service was £50 more than advertised online.

Service

Polite and friendly and efficient

Service

Helpful at Service reception

Service

Work completed quickly and efficiently.

Service

everything i experienced on the day was fantastic never thought i would have bought a bmw

Sales

Could not have expected more.

Sales

Accurate,on time very thorough.

Sales

Neal our sales rep was very accommodating, especially when we realised what we thought we wanted did not match the reality! This meant 5 test drives in different models with different engines, transmission etc... This was extremely important to us.

Sales

After waiting 8 weeks for my new M240i - some of what I asked for wasn’t done for the dealership to get the sale by the end of the month. The tracker on my old M235i never got swapped and my private plate couldn’t be put on due to DVLA issues.

Sales

I was kept informed at every stage of my car's production and delivery.

Sales

Superb superb superb

Sales

Austin Cowell of Westerley Exeter kept us informed at every stage and gave us excellent service.

Sales

Got a good trade in on my MINI and the new car arrived a couple of weeks early. Karl was very thorough in how he dealt with my puchase

Sales

Excellent deal given by Richard, felt really valued.

Sales

Test drive was arranged promptly and sale was completed without any difficulties.

Sales

Small unfortunate incident where we turned up for a pre-booked test drive but the car had been inadvertently let out for a weekend test drive. A sincere apology & efficient remediation ensured we continued with purchase and thus the 5 star rating

Sales

The first sales person failed to return my calls paying deposit. I did not like some of his comments/reasons for not replying to my 4 calls. Spoke with management and asked for another salesman.

Sales

During PDI fault with radio discovered delaying handover whilst replacement part was sent from Germany - 10 days!

Sales

See above

Sales

All done on time and will minimal fuss

Sales

Mr Austin Cowell the sales man was most helpfull . Top man.

Sales

Excellent service

Sales

Salesman was very good and gave us some great advice when choosing the new car

Sales

The salesman we dealt with took the time to establish exactly what we needed. The collection was timely and the car was immaculate.

Sales

It went very well

Sales

A last-minute administrative problem over Westerly's allocation of the registration number meant that we had to re-arrange all the insurance documentation with our insurers over the weekend prior to the Monday car delivery. Tricky, but just made it.

Sales

Really good

Sales

Dealership worked hard to meet my needs

Sales

Karl Mariner front line salesmen was very polite and a pleasure to deal with. The show room and cars were well presented and salesmen very helpful.

Sales

Staff seemed to be preoccupied with their performance scores at the expense of delivering on tasks which were perhaps outside its coverage

Sales

Sales person was very knowledgeable

Sales

Staff at Westerley's are extremely professional, knowledgeable and helpful.Customer service and satisfaction is clearly a high priority.

Sales

As above all round excellent service

Sales

Because I had a very good deal with no problems great car

Sales

same as above

Sales

Nothing was too much trouble

Sales

Simple process which was conducted at our pace. Helpful informed staff

Sales

Having not purchased a new car for 18 years we found the staff very helpful and patient..

Sales

Sales team are excellent

Sales

Although we were only buying a car through the Motability scheme we were treated with complete dignity and respect, the sales person made us feel at ease, never pushed us to buy something we didn't want and guided us through the whole process

Sales

It was very easy. Richard was very helpful and seemed more excited about my new car than me!

Sales

Ahead of time and beautifully prepared.

Sales

Karl the sales representative at Westerly BMW, Exeter made the whole buying experience a very pleasant one, looking after us, understanding our requirements without being 'pushy'.

Sales

PERFECT.... SPECIAL MENTION TO PETE PHIPPS, REMEMBERING THE SMALL THINGS DO MAKE A DIFFERENCE. GETTING PICKED UP IN A I8 MADE MY SONS DAY AND BMW CUSTOMER FOR LIFE. ALSO TO DONAL WHO DEALT WITH INITIAL ENQUIRY. MAKES A CHANGE FROM NORMAL

Sales

Contact was made regularly right up to handover making me feel involved at all stages.

Sales

Took a long time to come. Salesman did keep me informed well.

Sales

As above

Sales

Sales person Jake Rogerson extremely helpful and keeping us updated of the progress of new cars arrival