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ABOUT WESTERLY EXETER.

Find out more about what we do and our team.

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Lewis Cudlipp

Head of Business

Richard Bishop

General Sales Manager

Andy Hosking

Used Car Manager

Jack Hodge

Retail manager

Karl Mariner

Sales Executive

Richard Perrett

Sales Executive

Austin Cowell

Sales Executive

James Dixon

Sales Executive

Peter Phipps

Sales Executive

Aaron Chapple

Sales Executive

Greg Waddington

Sales Executive

Will Whales

BMW Product Genius

Adam Greenland

BMW Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything was done on time and as expected.The car was returned cleaned which is always good.

Service

Polite, professional, efficient service

Service

Excellent Adviser's, Made me feel very welcome.

Service

as explained above

Service

Car collected and returned promptly, always kept informed of work being carried out... no complaints from me.

Service

Completed the work as required

Service

Good service, courtesy call when car ready

Service

Excellent service. Slight over run on time.

Service

Everything great

Service

The service engineer In charge of fixing my vehicle actually took the time to explain the fault, told me what he was going to do, and how long it would take. It was professional and impressive.

Service

Good service. Staff very helpful

Service

Done in good time. The car didn’t need much doing to it

Service

They have given great customer service answering to all the needs I had.

Service

as above, and refreshments / newspapers available whilst waiting.

Service

Emergency recovery service collected the vehicle very quickly and an effective repair was made immediately at Westerly Exeter. Very satisfying to have the vehicle repaired in such a short time and also at reasonable cost.

Service

Originally advised that the recall for the propshaft would be a quick job so arranged day around expectation of indicated 2 hour timeslot for MOT and recall check only to find it was a near 6 hour time slot. Not a big issue but could have been

Service

Price of repairs tends to be high so not completely satisfied.

Service

You picked up and returned my car with the windscreen replaced - great service all round

Service

Great service, I live inTorquay and bought my car from Ocean in Paignton but had terrible customer service from them after I had purchased the car so I now travel to Exeter, it’s a long way but definitely worth it!??

Service

Super staff and completed quickly.

Service

Exeter were very helpful and resolved most of my issues.The only negative thing I would say is that each time I called or popped in a different person was dealing with my overseeing my repair - 4 different service reps in all.

Service

Everyone I spoke to were welcoming and proffesional

Service

No problems

Service

Convenience.

Service

Excellent service

Service

very impressed by video report about the underside of the car

Service

Very satisfied, they fitted in my wife’s X3 at very short notice

Service

Very efficient and competent staff

Service

Service department were fantastic and were very helpful.

Service

This time I went to have myCar done I found the man dealing withMe didn’t have the time to and when I raised some electric concern s with it he just didn’t want to known and said uounwont get a car clean today as it’s broke also

Service

Car had a issue when serviced. Therefore took longer than originally estimated, but dealt with the same day.

Service

Done on time and once again very efficient

Service

cannot be faulted.

Service

My car was booked for a 08.30 MOT, brake fluid and recall. At 09.45 it had not moved from the car park, after chasing it finally got seen - got car back at 3pm! I was offered a car instead of waiting but this messed up my whole days plans

Service

It was ready when expected all clean and ready to go.

Service

The required work was carried out without any inconvenience caused to me.Later enquiry made by telephone checking that everything had been carried out to my sAtisfaction.

Service

Promp service and updating me about the problem and solution

Service

On arrival at the service desk my wife had to wait without being acknowledged, the curtesy car she was offered was a manual Instead of automatic, this threw them into a panic and she was suppliesd a BMW that was dirty outside and in with smelled insi

Service

The wiring recall was completed.

Service

Helpful and knowledgeable.

Service

Always sending out updates and when my car is due for mots or services

Service

They did what they said they would do.

Service

Westerly have always made us feel welcome

Service

Job carried out satisfactorily

Service

They solved my problem quickly and efficiently.

Service

Couldn't be better

Service

The dealership staff are very polite and professional. My vechicle required both rear light clusters replacing due to water/condensation on the inside.

Service

All good

Service

Prompt reply and solution to my problem

Service

All tasks were completed on time and to the standard expected

Service

Efficient,on time

Service

The price was not so much as i expected and the team was very helpfull

Service

Trouble free end to end

Service

The staff were very helpful,pleasant andcourteous.They made my wife and I feel quite relaxed during our visit.

Service

When car was in for inspection no mention was made in relation to the marks in the paintwork.

Service

Nearly right.A great effort by Karl Mariner, the Sales manager.

Sales

It was a good no pressure sale

Sales

Wasn’t impressed to go to collect new car toFind scratches on the back passenger door and marks on the boot.

Sales

Easy to sell to a previous customer. Salesman good , very pleasant to deal with. Kept in touch between order build and delivery.

Sales

Product knowledge, information and communication throughout was commendable.Excellent sales/purchasing environment.

Sales

Excellent product, Very nice helpful staff, Non aggressive sales people with ideas and useful advice.

Sales

Very fortunate to be looked after by Salesperson James, he kept me informed from start to finish and whenever he said he would do something he was always true to his word.