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ABOUT WESTERLY EXETER.

Find out more about what we do and our team.

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BMW X7 Launch Lunch and Luxury Drive Day at Bovey Castle

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Evening with Rob Baxter, Luke Pearce and Hospiscare.

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Westerly offer a sneak preview at the BMW 8 Series and X5

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THE NEW BMW X5

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INTRODUCING… THE 8

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BMW Help: Recalls

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SERVICE YOU EXPECT AT A PRICE YOU WOULDN'T

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CLEAN DRIVING COSTS LESS THAN YOU THINK

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BMW i8 Roadster

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WE’VE LOWERED BRAKE SERVICING PRICES.

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Impress with the new BMW Shadow Edition

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TRAVEL DISRUPTION IN EXETER SATURDAY 23RD AND SUNDAY 26TH JUNE.

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A Weekend to Remember for Exeter

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Bank Holiday Opening Hours

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High Up on Haldon Hill with BMW i

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Congratulations Rob Baxter and the Exeter Chiefs

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Easter Opening Hours at Westerly BMW

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Westerly Exeter Launch new 5 Series

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BMW Innovation.

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Exeter Chief's Rob Baxter collects his new BMW

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Exeter Chiefs’ Rob Baxter puts Schools through their paces

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Westerly Supports Exeter School's Alumni Networking Event

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Exeter Chiefs Head Coach Rob Baxter Test Drives the BMW i8

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Exeter Chiefs see off Wasps 24 -3

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Is there a BMW SI package on your used BMW?

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Electric Week at Westerly Exeter BMW

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Westerly Exeter BMW Recruitment Evening 20th January

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Westerly BMW Exclusive 'Pre VED Levy Increase' Offer

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW M140i.

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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Meet the team

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Simon Emery

Head of Business

Richard Bishop

General Sales Manager

Andy Hosking

Used Car Manager

Jack Hodge

Retail manager

Karl Mariner

Retail Manager

Richard Perrett

Sales Executive

Austin Cowell

Sales Executive

James Dixon

Sales Executive

Peter Phipps

Sales Executive

Aaron Chapple

Sales Executive

Greg Waddington

Sales Executive

Will Whales

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

First rate customer service

Service

Unfortunately I cannot quite give the full score here. Firstly I would to thank Natalie for all her help and for the prompt offer of a loan car once mine could not be fixed on the day. Continued in section 4

Service

Not greeted for about 5 mins ,I felt I was not welcome ,also people were waiting to be served

Service

Usually give completely satisfied but when I collected my car the requested valet had not been done. A small matter. Overall service excellent.

Service

Because they did the job while I waited, it was done quite quickly. Very nice cup of coffee as well.

Service

It is always very straightforward and efficient. I never have a problem with the car and have confidence in the way the garage look after it.

Service

Authentic dealership!

Service

The team at Westerly were superb, keeping me updated on the progress of the repair. Mark Rattenbury was key to this, and should be rewarded for the level of customer service he provided.

Service

Cost of MOT was as quoted.

Service

because service arranged on 19/3/19 was not logged

Service

Very helpful and great service just a bit expensive

Service

Apart from the online booking system failing, everything else was good.

Service

What I needed doing was done, to time and no problems. Plus kept in touch so I was aware of timings etc.

Service

All done satisfactorily in the timescale I set on the day. My only comment would be the long lead-time between booking the service and the actual service because I needed a loan car.

Service

All work done as promised in the time indicated.

Service

Received a warm welcome and very good service from Richard.

Service

The car was not washed well.

Service

Works done in timescale outlined

Service

Impressed by the engineers video, job well done.

Service

Communication whilst carrying out service and completing service was great

Service

The service was done well and the car was cleaned. We were given free bus tickets to get in to Exeter whilst the service was getting done.

Service

See the above reasons.

Service

Dealt with Mr Wenham on both occasions and he was extremely knowledgeable and helpful

Service

I have dealt with Westerly for over 15 years . The service staff generally know me by name and are always polite, knowledgeable , efficient and helpful. My courtesy car was brand new ; something which I did appreciate to be entrusted with.

Service

Just have ! Quite happy!

Service

All checks were made and other queries I had were addressed

Service

No trouble booking appointments informative friendly efficient service.

Service

Excellent service and quick

Service

Dealer Service - The experience from the initial handover, car required cleaning, sale man had very limited knowledge of the vehicle and subsequent services have left a lot to be desired. Lacking customer attention and care.

Service

Reason for rattle found and dealt with under warranty

Service

The major service done by Westerly was fine, although the seating adjustment was difficult after the attention of whoever had to lower it from where it was. However, the condenser issue is the cause of my disgust at BMW UK as mentioned above.

Service

because my car was ready when BMW said it would be!

Service

The issue was resolved under warranty with no quibble and efficient turnaround.

Service

Car serviced and valeted on time as agreed and ready on my return

Service

Good service but unfortunately the day my service/mot was booked for, on arriving home I had a letter offering sat nav map upgrade which meant booking another appointment.

Service

I am completely satisfied with the service experience.

Service

Requirement understood and actioned immediately. Communication good and helpful.

Service

Although they are a fair wear and tear item the brake pads required replacement at 18k not the dealers fault but should be passed into BMW

Service

I have been a loyal and regular customer of Ryebrook Warwick. my experience of the Plymouth, and now Exeter dealerships for servicing/recall work, has been far less satisfactory. Westerly were not at all impressive, & I felt little reason to return.

Service

Kept me informed

Service

The chaps in the service department are always very friendly and informative.

Service

Work completed on time and well done.

Service

I was kept waiting 45 minutes which put me into heavy traffic. I dropped the car off at 7am and arrived at 4pm to collect.

Service

James Dixon is always excellent and ensures I get the best customer experience

Service

Cannot fault the customer service and professionalism, but all that does come at a price.

Service

Small fault easily rectified

Service

You didn't turn up to pick up my car as arranged. I wasted a morning waiting despite booking it in a month in advance and speaking to you about it only a few weeks before the date.

Service

At the garage, service staff were on the ball and explained why the service and end of warranty check I was expecting was not possible. The telephone booking service had got it wrong. The other work was done as promised and very conveniently.

Service

There seemed to be no record of my service pack at first until the staff member checked a different system.

Service

I am a longstanding BMW owner, this I feel is always recognised in my dealings with them

Service

hey it works, runs smoothly, etc

Service

Friendly, they listen and nothing is too much trouble. A class above any other brand dealership. Also, they have an excellent waiting area and the provision of bus tickets into town was a nice touch.

Service

Not happy about the extra work/cost, as previous question.

Service

Not very happen with the communications with management over the oil change and the corrosion's on the wheels and damage to one rim after the replace hence another wasted 4/5 hours and still no apologies from management after having purchased 7 BMW's

Service

Timely and professional

Service

Always good

Service

Work done to my satisfaction; see notes also, above.

Service

Very efficient, easy to deal with, given free park & ride bus ticket in the City & contacted immediately when my car was ready. Was cleaned beautifully as well

Service

Consistent high quality servicing with a team that keeps me, as the customer, informed at every stage

Service

As we have to go back again this is incurring costs to us as we live 50 miles from the dealership in Exeter and 40 miles from Barnstaple. We also have to have time off work to take the car in.

Service

Always find the staff and the work undertaken at a high standard + they are always happy to explain what and why work need to be done.

Service

After the initial hiccups we were dealt with very well

Service

Anniversary service advertised to include

Service

You updated some software on my car system which then lost all connectivity. I had to reload phone etc. I should have been advised that this would happen. I get it was probably unavoidable.

Service

You are looked after from the start to finish

Service

Overall service

Service

The showroom felt a little cramped, and in need of updating.

Service

The recall was delayed because of a lack of courtesy cars. Despite the contract for the use stating that it must be returned clean and not used to transport animals, mine was filthy and the boot was full of dog hairs and muddy paw prints.

Service

There was a long delay before getting the car washed, a simple operation should not have taken so long.

Service

Pleasant experience

Service

Tyre pressures were too high and the same front and back; and the coolant level is at Max even when the car has not been running for 3+ hrs.

Service

Quick action to order the tyre and fitted as soon as it arrived.

Service

Comms could have been better, had to phone on 2 occasions to find out what was going on

Service

As always excellent

Service

Excellent

Service

The repair on my car was carried out speedily and efficiently.

Service

Did the job which was bigger than expected quicker than expected

Service

The initial analysis was great, but unfortunately the car came back with a fault with the air-con caused by the repairs to the gearbox. This was promptly resolved at a further trip.

Service

Work completed no problems

Service

Very professional,

Service

It was only a running in service so just an oil change

Service

Finished on time, no problems, all explained.

Service

Everything was done on time and efficiently

Service

The technical issues were dealt with efficiently and effectively - but communication and provision of information to me were quite unsatisfactory. I needed to seek information and clarification of the information once it was provided.

Service

Work completed as expected.

Service

They know my needs and never disappoint

Service

Service carried out as agreed, with good communication on progress and completion of service

Service

Max actually listened to the issue I was having with the car (which a previous employee hadn't and had treated me like an ignorant woman) and ensured it was resolved with a new light unit. No problems with the light since

Service

Happy although there was slight confusion as to the diagnosis during my initial telephone conversation which caused further confusion at time of visit. That said, the work was completed very quickly and I am therefore very satisfied.

Service

Car was recalled by BMW for software upgrade. Not clear what the improvements were. After upgrade all settings and personal preferences in the vehicle were lost. Response from service centre was that a back up is not taken before the upgrade. Poor.

Service

Your tech guy was really helpful with my in car I phone connection issues

Service

Everything done in the time specified

Service

I took my car for an mot to come back to 2 of my alloys severely scratched, no apology, and they are now having to lend me a car for a week and send them to be fixed. Plus the

Service

As above

Service

My car needed servicing, they serviced it.

Service

Despite originally having agreed the car would be ready at lunch time when taking the car in I was told this was not possible. The problem was overcome by a different member of the service team

Service

Helpful, informative and articulate

Service

Only problem it was £600 to experience for the oil and filter cars only done 1000 miles So won't buy another service costs are to expensive I paid £100K for the car I reckon the first service should have been inc in the sale considering the price

Service

Over the years we have come to expect a very high level of service from Westerly; on this occasion, sadly, in one respect, namely, the complimentary wash and vac, the service fell far short of our expectation.

Service

Video given of under the car

Service

They do the work that has been explained and if the service shows other problems the service department explain clearly

Service

Excellent care

Service

My car had an MOT, good competitive price and the car was also cleaned.

Service

The car was ready an hour beyond stated time of readiness so no time for wash and vac either

Service

Only an mot but the service was great.

Service

I asked for minor service to be done, told not needed, brakes confusion.

Service

Repair took far too long. Availability of spare part was ridiculous, 9 days to get a shock absorber. Not the first delay with spares EGRV was another issue. Probably will not buy another BMW given the delays in getting my car reparied

Service

No complaints. Work was done efficiently and I was kept informed by the service manager.

Service

Courteous and welcoming Service Reception staff.

Service

Excellent salesman

Service

As before plus good feedback from service

Service

Excellent service as always

Service

The curtesy car I was given was filthy even after I was told how well I should treat it. When I arrived my car had not been washed or vacuumed as promised.

Service

The sale person top guy, nothing to much trouble.

Service

Arrived stressed because car threatened to stall 5 times on trip to garage but Service Reception were quick to ensure I was ok and give me a drink to help me recover!

Service

service advisor was excellent car was ready on time very good customer service

Service

Polite and friendly staff. Car collected and returned on time with useful video on line.

Service

Good: work was performed swiftly and at short notice Not good: I was originally told that I would have to replace both air springs and potentially the compressor. BMW Warranty then approved only one spring, so why try to persuade me to do lots more?

Service

There was a mix up as the parts had not been ordered but this was resolved well.

Service

Very impressed with the gentleman on the phone who booked all the work in for me. He gave very impressive customer service. Sorry that I cannot remember his name though.

Service

The answer speaks for itself, satisfaction.

Sales

My experience with BMW is always a pleasure. As stated nothing is too much trouble. Completely satisfied.

Sales

Quick and simple

Sales

We could not have asked for better care

Sales

Austin was very knowledgable and extremely helpful and made us feel special customers.

Sales

James Dixon at Westerly Exeter was superb, professional but friendly and showed much empathy to our disabled son.

Sales

James Dixon and Karl Mariner are a credit to BMW - they were brilliant throughout the whole process - everything was straightforward and well-organised.

Sales

Very pleasant experience from ordering the vehicle to delivery.

Sales

Excellent vehicle - file tank is same size as previous vehicle but range significantly less. this is a mild disappointment

Sales

They kept in touch from the day the car was ordered until delivery and handover

Sales

Salesman helpful and informative

Sales

Because it was very good!!!!

Sales

Knowledgeable sales staff. I realise that the sales staff are there to sell cars but Austin Cowell was willing to go the extra step in giving advise and clarification. No high pressure sales talk. Comfortable sales room

Sales

Everything done in a timely, friendly and efficient manner.

Sales

Just great personal service.

Sales

As above it was a good process, just a little disappointed on delivery date and the return of my old vehicle was a little long winded.

Sales

Amazed, the whole process was made so easy by Austin. Every part of the buying process was a delight

Sales

Visited showroom on a few occasions and James was always very helpful,professional and friendly at all times.

Sales

Polite and friendly staff. I felt valued as a customer.