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ABOUT WESTERLY EXETER.

Find out more about what we do and our team.

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THE NEW BMW X5

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INTRODUCING… THE 8

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BMW Help: Recalls

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SERVICE YOU EXPECT AT A PRICE YOU WOULDN'T

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CLEAN DRIVING COSTS LESS THAN YOU THINK

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BMW i8 Roadster

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WE’VE LOWERED BRAKE SERVICING PRICES.

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Impress with the new BMW Shadow Edition

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TRAVEL DISRUPTION IN EXETER SATURDAY 23RD AND SUNDAY 26TH JUNE.

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A Weekend to Remember for Exeter

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Bank Holiday Opening Hours

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High Up on Haldon Hill with BMW i

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Congratulations Rob Baxter and the Exeter Chiefs

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Easter Opening Hours at Westerly BMW

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Westerly Exeter Launch new 5 Series

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BMW Innovation.

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Exeter Chief's Rob Baxter collects his new BMW

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Exeter Chiefs’ Rob Baxter puts Schools through their paces

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Westerly Supports Exeter School's Alumni Networking Event

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Exeter Chiefs Head Coach Rob Baxter Test Drives the BMW i8

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Exeter Chiefs see off Wasps 24 -3

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Is there a BMW SI package on your used BMW?

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Electric Week at Westerly Exeter BMW

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Westerly Exeter BMW Recruitment Evening 20th January

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Westerly BMW Exclusive 'Pre VED Levy Increase' Offer

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW M140i.

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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Meet the team

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Simon Emery

Head of Business

Richard Bishop

General Sales Manager

Andy Hosking

Used Car Manager

Jack Hodge

Retail manager

Karl Mariner

Retail Manager

Richard Perrett

Sales Executive

Austin Cowell

Sales Executive

James Dixon

Sales Executive

Peter Phipps

Sales Executive

Aaron Chapple

Sales Executive

Greg Waddington

Sales Executive

Will Whales

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As above

Service

Helpful, informative and articulate

Service

Despite originally having agreed the car would be ready at lunch time when taking the car in I was told this was not possible. The problem was overcome by a different member of the service team

Service

Only problem it was £600 to experience for the oil and filter cars only done 1000 miles So won't buy another service costs are to expensive I paid £100K for the car I reckon the first service should have been inc in the sale considering the price

Service

Over the years we have come to expect a very high level of service from Westerly; on this occasion, sadly, in one respect, namely, the complimentary wash and vac, the service fell far short of our expectation.

Service

Video given of under the car

Service

They do the work that has been explained and if the service shows other problems the service department explain clearly

Service

My car had an MOT, good competitive price and the car was also cleaned.

Service

Excellent care

Service

I asked for minor service to be done, told not needed, brakes confusion.

Service

Repair took far too long. Availability of spare part was ridiculous, 9 days to get a shock absorber. Not the first delay with spares EGRV was another issue. Probably will not buy another BMW given the delays in getting my car reparied

Service

No complaints. Work was done efficiently and I was kept informed by the service manager.

Service

The car was ready an hour beyond stated time of readiness so no time for wash and vac either

Service

Only an mot but the service was great.

Service

Courteous and welcoming Service Reception staff.

Service

As before plus good feedback from service

Service

Excellent salesman

Service

service advisor was excellent car was ready on time very good customer service

Service

The curtesy car I was given was filthy even after I was told how well I should treat it. When I arrived my car had not been washed or vacuumed as promised.

Service

The sale person top guy, nothing to much trouble.

Service

Arrived stressed because car threatened to stall 5 times on trip to garage but Service Reception were quick to ensure I was ok and give me a drink to help me recover!

Service

Excellent service as always

Service

Polite and friendly staff. Car collected and returned on time with useful video on line.

Service

Good: work was performed swiftly and at short notice Not good: I was originally told that I would have to replace both air springs and potentially the compressor. BMW Warranty then approved only one spring, so why try to persuade me to do lots more?

Service

Very impressed with the gentleman on the phone who booked all the work in for me. He gave very impressive customer service. Sorry that I cannot remember his name though.

Service

There was a mix up as the parts had not been ordered but this was resolved well.

Service

Solved the problem

Service

Very lovely staff, nothing was too much trouble.

Service

It took 6 hours to do a basic service. My car was sent to another garage. I had to wait in the showroom for 1 hour as the car wasn't ready at the time I was told to return. The car had not been washed and vacuumed, I was told it would be.

Service

Offered a car wash and vacuum but I'm afraid the wash was indifferent... to the extent they need not bother!

Service

The car had an MOT and front disc brakes renewed. It was completed on time but as part of the service the car was to be cleaned. Unfortunately the boot was not cleaned at all.

Service

Early drop-off.

Service

When I booked several weeks ago, the service agent agreed that the service would start at 9.30am. I live several miles away and need to ration my time. When I phoned the day before the service I was told there was no record of a 9.30am start time.

Service

A warning message appeared when I collected the car (it was only a battery required in the key) but I wasn't told that this had come on. The bill wasn't explained to me. The car was not cleaned v well (hoovered v badly) n smeared windscreen

Service

A fantastic friendly group of people who have always provided me with a first class service.

Service

The staff were efficient, friendly and professional

Service

Convenient location and efficient team. The car was returned clean inside and out and I was advised of what needs arranging for it in the not too distant.

Service

Offered by service reception man to return and have vehicle washed and valeted after service as insufficient time on the day.

Service

Firstly the booking. I was originally told one month for an appointment after stating my surprise got this down to 3.5 weeks but only with no hire car. Secondly, I am very confused about my service package which I would like to discuss further

Service

Efficient service from the service centre staff. Parking at the site is difficult.

Service

Receptionist not helpful, she informed me I was a week late for repair but I did have the correct day. 2pm appointment but tyre contractor didn't arrive until 2.30pm. I showed contractor where car was & which wheel - Westerly staff not present!!!

Service

Good staff and very confidence-inspiring service.

Service

My Active Toured was collected from my home....checked over for any defects....MOT'd and returned to me with a clean bill of health. One could not ask for a better service.....Well Done

Service

On last service, I complained of excessive tyre noise and for the wheels to be swapped front/back. Tyre pressures were not adjusted afterwards.

Service

westerly good. BMW ordering department very bad 4 attemps to supply part

Service

Very satisfied with the service given.

Service

Work conducted promptly. Recommendations given about future work. Video received explaining condition of vehicle

Service

Everyone at Westerley is so kind and helpful I can't think of a better place

Service

Car returned on time, billed explained in detail

Service

Staff very polite and helpful. Job complete on time as agreed and kept notified.

Service

Good work

Service

Always pleased

Service

I was pleased with the way Shaun listened and acted upon the minor issues i raised.

Service

Whilst it's great you offer to clean and valet the car I was asked if I wanted this post the tyre being fitted to which I said yes - it then the best of an hour before I got the car back. If they'd said I'd have to wait that long I would have said no

Service

Excellent service & communication.

Service

I was happy that you offered to have the car back to be checked over to ensure there was nothing more serious wrong with it other than having no oil.

Service

Friendly helpful staff, pleasant surroundings

Service

For reason stated above

Service

Speedy, thorough and very helpful.

Service

Payment was required when previously advised it was covered in purchased service package. Bad attitude of service assistant.

Service

The service work and MOT was completed without problem but I was offered a wash and vac of the vehicle which was not done.

Service

Very customer focused. Made it easy to deal with BMW

Service

Cont. get the hire company to contact me by phone. Unfortunately despite numerous calls to BMW as to when this car would arrive I received no call back. As we were going out for dinner that evening, I had to arrange a taxi to take us into Lyme Regis

Service

Car been in for same problem and still not rectified. Last time car was in for over 2 weeks

Service

Completely

Service

I was first told it could be March before you could look at it

Service

Kept me informed,

Service

Excellent, prompt friendly service.

Service

Just again unsatisfied with the quality of cleaning on the car, if you offer a free clean and vacuum then you should make sure it is done to a high quality, even if it is "free".

Service

Prompt and courteous service at a good price

Service

All the staff very helpful.

Service

MOT pass!

Service

Rude staff wouldn't let me get stuff from my car, car was given back dirty and not even washed and my car needed a new gearbox after 9000 miles. They also took ages to give me the type of hire car I needed as I'm disabled, very disappointed.

Service

Because I am completely satisfied

Service

Staff were polite and helpful. It took a little longer than I was expecting though.

Service

Contented with the way everything was done.

Service

I didn't feel that all that was promised was delivered. The car was hoovered & front wiper blades checked but I don't know what else. No rear wiper blades changed despite them falling apart currently.

Service

Everyone was very helpful no problems, even when 2 fitters did not come in

Service

Rude lady on the service desk.

Service

Legends

Service

Fantastic from the second you walk in the door.

Service

Mended car Lent me a car, then changed it to a bigger one because of my commitments at the weekend Excellent, and nice coffee

Service

As before, two vists for a simple problem

Service

Car wasn't cleaned to the standard one would expect.

Service

never a problem. Recent insurance claim revealed a hitch in communication between ins co. and yourselves resulting in a delayed decision over starting work. but that was at least partly due to my Ins Co.

Service

Our issue was addressed and sorted under warranty. Due to the seriousness of the issue we were shunted up the booking system to get the car in as soon as possible. There was an issue when phoning and the vehicle handback process.

Service

Fault not rectified

Service

Throughout - all in line with expectations.

Service

Very polite staff, extremely knowledgable on product

Service

Extremely efficient

Service

No car wash however, discount was given but rather have a car wash.

Service

Could not do better for service, can not comment on comparison of cost.

Service

Work completed on time and fully explained to me

Service

I was kept up to date with information whilst I waited for the service to be carried out. I have yet to receive information by e/mail regarding BMW dash and rear facing cameras.

Service

After phoning to obtain a quote based upon mileage and time I was quoted £289 for a service. Upon arrival that price went up to £569 as the call centre did not correctly quote, and finally ended up £200 more than quoted

Service

Everything was as promised

Service

The fact that I have dealt with Westerley for some years now since moving to the area says it all.

Service

All work completed as explained in a timely manner

Service

Car was not ready on time . Car was in for an anniversary wash and clean. Wiper blades were changed and the outside of the was washed. However the inside of the car and boot were not cleaned .

Service

Helpful informative and considerate

Service

because I was reasonably satisfied although the rear windscreen wiper ws not fitted as requested

Service

Everyone I came into contact with at the dealership were focused on making sure everything went smoothly without drama, Very friendly bunch of people.

Service

always good service

Service

Again customer service very poor , no curtsy cars had to go through enterprise , very poor considering bmw are a leading car company ,ford miles above as I have three company vans with ford they can't do enough for you , bmw very poor and rude !!!

Service

As above work carried out on time

Service

Quick response

Service

welcoming,, within time limit given.

Service

Booking the appointment at a time to suit me, they collected the car, completed the work, cleaned it & returned it all as scheduled.

Service

Efficient and reliable.

Service

Problem identified and sorted quickly.

Service

Because I had to wait over 30 minutes to get my car key back having been told it would be 2 minutes- the service person told me he got delayed dealing with 2 other customers who subsequently came in. It got me wondering what I was, if not a customer!

Service

After an irritating start and some time in the workshop the car was declared ok and handed back to me by another member of staff with a totally different - better - idea of customer service .

Service

They always do what is asked, communication is fantastic

Service

Quick, efficient and thorough service.

Service

Good service, friendly staff.

Service

Great guy who dealt with me in the service centre but time it took to get an appointment and cost not so good

Service

very friendly service when picking up my car for service, and the car came back lovely and clean, thanks .

Service

Impressed with Vehicle Health Check.

Service

Austin was very knowledgable and extremely helpful and made us feel special customers.

Sales

James Dixon and Karl Mariner are a credit to BMW - they were brilliant throughout the whole process - everything was straightforward and well-organised.

Sales

Excellent vehicle - file tank is same size as previous vehicle but range significantly less. this is a mild disappointment

Sales

Very pleasant experience from ordering the vehicle to delivery.

Sales

They kept in touch from the day the car was ordered until delivery and handover

Sales

Salesman helpful and informative

Sales

Because it was very good!!!!

Sales

Everything done in a timely, friendly and efficient manner.

Sales

Knowledgeable sales staff. I realise that the sales staff are there to sell cars but Austin Cowell was willing to go the extra step in giving advise and clarification. No high pressure sales talk. Comfortable sales room

Sales

As above it was a good process, just a little disappointed on delivery date and the return of my old vehicle was a little long winded.

Sales

Polite and friendly staff. I felt valued as a customer.

Sales

Amazed, the whole process was made so easy by Austin. Every part of the buying process was a delight

Sales

Visited showroom on a few occasions and James was always very helpful,professional and friendly at all times.

Sales

Just great personal service.

Sales

Excellent customer service

Sales

We took a while getting sorted for the x2 deciding but were kept up to speed about delivery & happy with Will Whales at Exeter Westerly

Sales

good all round service.

Sales

Great service

Sales

Efficient and fuss free

Sales

Brilliant from the second you get in the door.

Sales

Everything was on time, I was kept updated on the build, paperwork sorted in advance so a very smooth and painless handover experience on the day of collection.

Sales

Lots of communication , enthusiasm , and attention to detail throughout process also it was never a problem when we changed our minds on things

Sales

The young sales person was so sweet and helpful ( and not

Sales

From the beginning to the end I received good communication, can't fault the attention

Sales

The salesman was professional but friendly. He knew his subject and made the whole process easy.

Sales

Salesman was excellent

Sales

I purchased the car from Westerly BMW / Richard Perrett and he worked very hard to get a deal that worked for me.

Sales

All was dealt with efficiently.

Sales

Patience and support to help me make the right choices