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ABOUT WESTERLY EXETER.

Find out more about what we do and our team.

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The BMW 4 Series currently with 0% APR Representative

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WE’VE LOWERED BRAKE SERVICING PRICES.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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TRAVEL DISRUPTION IN EXETER SATURDAY 23RD AND SUNDAY 26TH JUNE.

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A Weekend to Remember for Exeter

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Bank Holiday Opening Hours

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High Up on Haldon Hill with BMW i

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Congratulations Rob Baxter and the Exeter Chiefs

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Easter Opening Hours at Westerly BMW

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Westerly Exeter Launch new 5 Series

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BMW i3 Service Inclusive

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BMW Innovation.

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Exeter Chief's Rob Baxter collects his new BMW

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Exeter Chiefs’ Rob Baxter puts Schools through their paces

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Westerly Supports Exeter School's Alumni Networking Event

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Exeter Chiefs Head Coach Rob Baxter Test Drives the BMW i8

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Exeter Chiefs see off Wasps 24 -3

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Is there a BMW SI package on your used BMW?

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Electric Week at Westerly Exeter BMW

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Westerly Exeter BMW Recruitment Evening 20th January

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Westerly BMW Exclusive 'Pre VED Levy Increase' Offer

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BMW xDRIVE.

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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Meet the team

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Vince mann

Sales Manager

Ethan Hall

Business Manager

Andrew Hay-Berry

Service Manager

Chris Sparey

Parts Manager

Austin Cowell

BMW Sales Executive

Ian Banfield

Local Business Development Manager

Steve Lawrence

Workshop Control

James Roberts

Service Advisor

Dave Stacey

Service Advisor

David Melhuish

Service Advisor

Owen Brint

Parts Advisor

Robert James

Parts Advisor

Kirsty Collis

Group Marketing Executive

Lisa Burrows

Service Administrator

Emma Gaden

Corporate Administrator

Leanna Coates

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Polite, comfortable place to sit, washed car, reasonable price

Service

I have never had any issues dealing with this dealer.

Service

Also it was BMW who had put the service indicator on without me requesting it. The service manager was more concerned that I had gone elsewhere to get my brakes done and begrudging said they would look it over to make sure the work was carried out

Service

Very professional and courteous

Service

I booked a courtesy car for a service but was told on arrival that it would only be 1 hour. However, it was 1.5 hours and no courtesy car was either. Not really big issues in the grand scheme of life but left me with a bad feeling.

Service

Friendly, helpful service department and they keep you fully informed

Service

see above. you did well as far as I know!

Service

Only had an MOT this time, but everything went according to plan.

Service

Excellent service throughout.

Service

Quick, efficient, courteous. I just wish I'd remembered about the bit that has fallen of the passenger seat and got that refitted.

Service

Westerly repaired the car faster than they expected. They appear to have done a good job, but I have lost confidence in the car.

Service

Work all covered by my service agreement - always seems to be free but I guess I have paid along the way!

Service

As above. Everything went very well.

Service

As above

Service

all sorted especially one unexpected issue through warranty

Service

The computer came up with a Service Warning on the dashboard.BMW Emergency were quick efficient and Job-All-Done before I could drive off in the free rental car

Service

Lovely but dear.

Service

on the occasion when you were not able to do the service due to insufficient mileage at least you did a basic check on the car and valeted it and provided bus tickets into the city.

Service

Work completed in full and car returned cleaned and valeted.

Service

Helpful and friendly

Service

See above

Service

Efficient

Service

I gave 4/5 because gentleman who deals with me was complaining to me about another customer. This is not professionalism and certainly not expected from BMW.

Service

Gremlins in the system. Unfortunately on my last visit an advisory on the dashboard indicating faulty parking lights ended being a case of no fault found. Modern technology sometimes one does wonder.

Service

Over 14 years I have had nothing but very good service

Service

Service and speed of completion fine

Service

Timely check in. Friendly. Service and MOT seems Ok, but I would have preferred more explanation of items covered in service without needing to check on pick up. Also would prefe a service booklet with recorded servicing in one place.

Service

everything was good

Service

Effort was made to complete service quickly as i had a young child with me.

Service

Well done to the lady who deals with BMW warranty.

Service

As above

Service

clear communications everything promised was delivered on time

Service

Timing excellent

Service

Car collected and delivered to our door.

Service

Ive had many Beemers over the years .Sales staff superb

Service

As previous above

Service

As above

Service

Carried out everything I asked and handed over the car clean.

Service

The staff are always willing help in any way

Service

The courtesy car was ready and clean.

Service

Because I was well looked after.

Service

like clockwork

Service

10 out of 10

Service

Always completely satisfied

Service

Car was washed and in great condition. Diagnostics were run and systems updated without a problem.

Service

The staff went out of their way to ensure I was kept in the loop during the service and even offered to get me a sandwich for lunch.

Service

Getting through to the service department can be very hit and miss when calling. I could not get a price for the service over the phone so I checked on line, when it came to pay Exeter bmw the cost of the service was £50 more than advertised online.

Service

Polite and friendly and efficient

Service

Work completed quickly and efficiently.

Service

Helpful at Service reception

Service

Everything is done as they say it will

Service

Car always ready when advised always spotless

Service

Everything was done well and promptly with a courtesy clean! Excellent waiting area.

Service

All went very well, work completed early, no problems, clear what had been done good advice regarding tyres.

Service

The staff were so helpful as my car was held for unexpected work and they loaned me a a car and brought my car back when ready.

Service

Not yet had the service, see previous answer but rating based on experience of the excellent team at Westerly.

Service

As above Willing to negotiate

Service

Easy to book for work and very helpful staff. work done on time.

Service

They collected the car from my home and delivered it back following a software upgrade

Service

Because I am a very happy customer.

Service

Service at Westerley, Exeter has been above reproach; in the past, I could not have said the same for other BMW distributors in the London area.

Service

The service itself was efficient and took the time designated. No problems here.

Service

Reasonable service costs. Booking on the car was easy and ready on time. Only minor quibble is that I thought cost for fitting front brake pads was a little expensive.

Service

See above

Service

See above.

Service

as above

Service

As always professional, polite and friendly service.

Service

Punctuality

Service

Austin our BMW contact took our car in for us and delivered it home - great personal service!

Service

Simple from start to finish no messing about.

Service

We have always received full attention and courtesy.

Service

No problems whatsoever.

Service

I didn't feel that all the issues I raised when I took the car in had been completely addressed.

Service

Very smooth and professional experience from start to finish.

Service

Very good service support - but the service reception area is cramped.

Service

David(The Younger) went over and above customer care.I was very upset about something and he gave the most supporting talk,which helped me a great deal.Not only do you look after the cars well you look after your customers even better, thank you

Service

because I was very satisfied

Service

prompt and efficient service

Service

Everything done that was needed. Might have been useful to explain what was done. Useful to have a bus ticket into Exeter.

Service

The work was done well and quickly

Service

Service advisor, Mark, knowledge and execution.

Service

They did what was requested and were easy to deal with.

Service

Westerly were very helpful!

Service

Excellent staff and service

Service

The service reception was excellent but when the car was returned the mechanic had not put any protective covering on the drivers car seat or put any paper protection in the drivers footwell - carpet was marked - not enough care or attention taken.

Service

There was minimal waiting. The courtesy car was readily available and the paperwork was sorted swiftly

Service

Car serviced on time and returned on time

Service

Because it was excellent

Service

no waiting service

Service

Kept me updated and supplied me with a courtesy car also had a lovely cup of coffee

Service

They do what they say they will do

Service

Fast and courteous service. All went to plan with no surprises.

Service

As above. The members of staff listen and respond. They are always courteous & helpful. Am a little nervous about cost of BMW parts (e.g 1 alloy = over £400).

Service

as above

Service

Car's petrol cap renewal dealt with in efficient manner and valeting carried out after work finished. Very impressed.

Service

Quick turnaround. Very friendly and helpful staff

Service

Situation resolved. The booking online, being sent home to collect the next day instead, thank goodness I am self employed and can afford the luxury as such.

Service

Could not fault it.

Service

As above

Service

as above

Service

problem solved quickly, charged only for lightbulb not for the labour, much appreciated and unexpected

Service

Very professional, prompt service and no issues with collection or drop off of the car. The flap was replaced and explained what they ahd done.

Service

A head lamp fitted by one of your other garages had failed prematurely (before the 2 year warranty had been reached) and was therefore covered under the warranty. But your garage did not have the same part and i was charged for a lesser unit

Service

Very helpful and knowledgeable staff, also a nice quiet place to work whilst my car was being attended to.

Service

The operation is so efficiently run and the staff so friendly and helpful.

Service

Very satisfied

Service

Just was

Service

See above, repair pretty good but service poor

Service

in my opinion the service dept/reception were not up to scratch

Service

Excellent service as always from the service department and work completed on time

Service

Great level of service and communication

Service

The personell at the check in and dispatch point were very professional and friendly. I wasted a lot of time booking the car in. The post service wash and vac was very shody.

Service

When my car later developed a suspension issue and had to remain in the garage for longer than expected, they kindly arranged a loan car to keep me mobile, and they even washed and cleaned my car whilst they had it. Exceeded all expectations.

Service

Exelent service as always

Service

I almost always have very good service from the Service staff and a good rapport

Service

Friendly and helpful staff, tea and coffee and reading material on hand if required during waiting.

Service

SEE LAST ANSWER

Service

Don't know what you done,but car feels like it has lost 10-15% Of its acceleration trough the gears.

Service

Missed the broken earth wire between the body shell and the tailgate

Service

Everything was fine - including the coffee

Service

Service done quicker than expected and cleaned as well.

Service

The service was good but the service reminder on the Dash was not reset therefore another trip to the garage in due course to rectify the issue is a disappointment!

Service

The service was fine. But the procedure for booking the service date and following up on the day was very poor. Relevant people almost never available, as busy with other custimers or away from the desk. In my experience, voicemails are not returned.

Service

Would have liked a valet

Service

As above and below

Service

For the reasons described above

Service

All done on time and will minimal fuss

Sales

See above

Sales

Mr Austin Cowell the sales man was most helpfull . Top man.

Sales

Excellent service

Sales

Salesman was very good and gave us some great advice when choosing the new car

Sales

The salesman we dealt with took the time to establish exactly what we needed. The collection was timely and the car was immaculate.

Sales

Really good

Sales

A last-minute administrative problem over Westerly's allocation of the registration number meant that we had to re-arrange all the insurance documentation with our insurers over the weekend prior to the Monday car delivery. Tricky, but just made it.

Sales

It went very well

Sales

Karl Mariner front line salesmen was very polite and a pleasure to deal with. The show room and cars were well presented and salesmen very helpful.

Sales

Dealership worked hard to meet my needs

Sales

Staff seemed to be preoccupied with their performance scores at the expense of delivering on tasks which were perhaps outside its coverage

Sales

Staff at Westerley's are extremely professional, knowledgeable and helpful.Customer service and satisfaction is clearly a high priority.

Sales

Sales person was very knowledgeable

Sales

As above all round excellent service

Sales

same as above

Sales

Because I had a very good deal with no problems great car

Sales

Nothing was too much trouble

Sales

Simple process which was conducted at our pace. Helpful informed staff

Sales

Sales team are excellent

Sales

Having not purchased a new car for 18 years we found the staff very helpful and patient..

Sales

Although we were only buying a car through the Motability scheme we were treated with complete dignity and respect, the sales person made us feel at ease, never pushed us to buy something we didn't want and guided us through the whole process

Sales

Ahead of time and beautifully prepared.

Sales

It was very easy. Richard was very helpful and seemed more excited about my new car than me!

Sales

Karl the sales representative at Westerly BMW, Exeter made the whole buying experience a very pleasant one, looking after us, understanding our requirements without being 'pushy'.

Sales

As above

Sales

Sales person Jake Rogerson extremely helpful and keeping us updated of the progress of new cars arrival

Sales

PERFECT.... SPECIAL MENTION TO PETE PHIPPS, REMEMBERING THE SMALL THINGS DO MAKE A DIFFERENCE. GETTING PICKED UP IN A I8 MADE MY SONS DAY AND BMW CUSTOMER FOR LIFE. ALSO TO DONAL WHO DEALT WITH INITIAL ENQUIRY. MAKES A CHANGE FROM NORMAL

Sales

Took a long time to come. Salesman did keep me informed well.

Sales

Contact was made regularly right up to handover making me feel involved at all stages.

Sales

Again down to the salesman.

Sales

Very knowledgeable and helpful staff make the experience simple and pain free.

Sales

From the salesman all the way too the valeter top service and have a knack of making you feel your purchase is the most important

Sales

See reasons above - issues at every single stage of the process.

Sales

very satisfied Austin put me at ease on the purchase asked me what my needs were and what i expected from the car went for test drive, on the delivery went very smooth Austin ran through all the gadgets in the car before driving off thank you

Sales

Attentive and professional

Sales

Karl was excellent in delivering personal service

Sales

My Experience with my sale's adviser And staff Was fantastic ,very helpful ,In every way Kind regards mr chambers.

Sales

The sales facility was comfortable, generally quite friendly and always helpful. Sometimes, calling my sales contact would have been easier if I had a personal number rather than going through a central number, but otherwise I was very satisfied.

Sales

very good service